The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Se mer
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Se mer
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Företagsinformation
Skrivet av företaget
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktuppgifter
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Bra
436 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible customer service once you have signed up!!
When you sign up to this company they are most helpful. If you need to get in touch with them for any reason once you are a customer - good luck!
I rang and was told I couldn't be put through to anyone, "as I am an existing customer". I would receive a call back from them within two days. Guess what 🦗🦗
I have also tried emailing on a number of occasions to no avail.
I have been trying to have my meter box upgraded with a smart metre, which should be done within 10 days.
Nothing.
Terrible service!
I do not reccomended!
21 juli 2026
Omdöme utan inbjudan
Very easy to sign up and customer…
Very easy to sign up and customer support was excellent
14 juli 2026
Omdöme utan inbjudan
Easy signup proces
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
12 juni 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
We are thrilled to have you on board Tony and Rhonda. Thank you for taking time to provide a review.
Clear communications
Clear communications, clear answers to my questions
4 juni 2026
Omdöme utan inbjudan
Richard was great however this was…
Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Richard responded very quickly and was great. Therefore, you might be best to update your website with a clear way of contacting 1st Energy
12 juni 2026
Omdöme utan inbjudan
It was easy to compare plans on line…
It was easy to compare plans on line and 1st energy were quick to forward our plan documents
14 juni 2026
Omdöme utan inbjudan
Joining 1st Energy
Joining 1st Energy
was very easy with help from the company,
6 juni 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
We are thrilled to have you on board Terry. Thank you very much for taking time to provide a review.
Call with Ash
Ash was great to talk with, non persuasive though found you the best provider
27 maj 2026
Omdöme utan inbjudan
The company assisted me in changing…
The company assisted me in changing suppliers, it was easy and quick and will probably save me around 25% of my quarterly electricity charge
29 maj 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Christopher. Thank you for taking time to provide a review.
1st energy has been a good company to…
1st energy has been a good company to deal with since joining them
11 maj 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great o hear Matthew. Thank you for taking time to provide a review.
Prompt call back from my enquiry
Prompt call back from my enquiry, they explained my current bill and were it will be cheaper, no lock in contract!
16 april 2026
Omdöme utan inbjudan
Friendly and fast service
Friendly and fast service
Process was done in under 5 minutes
14 april 2026
Omdöme utan inbjudan
Understood what savings I was looking…
Understood what savings I was looking for
7 april 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review. Much appreciated.
Great pricing and app.
14 april 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Brendan. Much appreciated.
Consultative information session
No pressure during the call, however, there was a lot of verbal diagrams to try and digest in a short time.
26 mars 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Alan. Much appreciated.
Svar från 1st Energy Pty Ltd
Great to hear Sandy. Thank you very much for taking time to provide a review.
New custermer revews
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
19 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.