The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Se mer
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Se mer
I became a 1st Energy customer through a free connection of utilities & internet providers. Everything was organised for me, so no complaints at this early stage. I'm happy with the pricing for my ele... Se mer
Företagsinformation
Skrivet av företaget
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktuppgifter
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,2
Bra
430 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super easy to switch over to 1st Energy
Super easy to switch over to 1st Energy. Highly competitive and looking forward to receiving a cheaper electricity bill each month.
9 september 2026
Omdöme utan inbjudan
Switching both electricity and gas to 1st Energy is easy
Switching both electricity and gas to 1st Energy has been so easy. All done on line and without any issues.
27 augusti 2026
Omdöme utan inbjudan
It was nice to be able to understand…
It was nice to be able to understand what they were saying and generally getting a best deal for me, it's still early stages but so far I'm happy
2 september 2026
Omdöme utan inbjudan
The lady I was dealing with was just…
The lady I was dealing with was just the best.I can't remember her name she explained everything to me so clearly.
27 augusti 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Lovely to hear the feedback Kevin. Thank you very much for taking time to provide a review.
The consultant was friendly and polite
The consultant was friendly and polite, answered all our questions and made the signup a breeze.
20 augusti 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear Garry. Thank you for taking time to provide a review.
All done via a comparison site so no…
All done via a comparison site so no personal input.
Did receive the welcome packet but no point in reading as all suppliers have obligations and you either accept or go elsewhere.
I made it clear should they enforce a Smart Meter installation, I will change suppliers.
Only good thing they only have an Australian call centre so if needed I most likely could understand the operator then again maybe not
13 augusti 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Christopher.
HOW does this company have 5 stars
HOW does this company have 5 stars?
Nothing positive to say. I was with them 4 weeks, the increased my bill by 20%... Even though the wholesale cost of power went down 10%...
You will spend 30 minutes of your time on hold, while you wait for them to fix problems they themselves caused.
Garbage customer service
Garbage quality,
Nothing positive to say.
11 augusti 2026
Omdöme utan inbjudan
Helpful and friendly staff
Helpful and friendly staff. Saving me money for my electricity bills.
17 augusti 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Great to hear the feedback Linda. Thank you very much for taking time to provide a review.
Very easy
Very easy, no complicated drawn out questions or process. Everything is taken care of for you. Makes the entire process super easy.
1 augusti 2026
Omdöme utan inbjudan
All good easy to understand & happy to…be a customer
All good easy to understand & happy to join.
11 augusti 2026
Omdöme utan inbjudan
Inaccurate information according to…
Inaccurate information according to what was quoted. Definitely not the cheapest compared to my previous retailer AGL.
It's actually more expensive by 20%.
9 augusti 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
This shouldn't be the case Shane. You should be paying what you were quoted. Please email us with your customer number and I will be able to investigate this further. Many thanks
Easy to join
1 augusti 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
Thank you for taking time to provide a review Kelly-Ann. Much appreciated.
Although I found the website to be…
Although I found the website to be slightly clunky, not sure if this was my internet or not, I found the process fairly simple and straight forward, although after trying to do it over the phone and being transferred to the correct department, the call was disconnected on your end saying something along the lines of them being too busy to answer the phone at that time.
26 juli 2026
Omdöme utan inbjudan
Terrible customer service once you have signed up!!
When you sign up to this company they are most helpful. If you need to get in touch with them for any reason once you are a customer - good luck!
I rang and was told I couldn't be put through to anyone, "as I am an existing customer". I would receive a call back from them within two days. Guess what 🦗🦗
I have also tried emailing on a number of occasions to no avail.
I have been trying to have my meter box upgraded with a smart metre, which should be done within 10 days.
Nothing.
Terrible service!
I do not reccomended!
21 juli 2026
Omdöme utan inbjudan
Very easy to sign up and customer…
Very easy to sign up and customer support was excellent
14 juli 2026
Omdöme utan inbjudan
Easy signup proces
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
12 juni 2026
Omdöme utan inbjudan
Svar från 1st Energy Pty Ltd
We are thrilled to have you on board Tony and Rhonda. Thank you for taking time to provide a review.
Clear communications
Clear communications, clear answers to my questions
4 juni 2026
Omdöme utan inbjudan
Richard was great however this was…
Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Richard responded very quickly and was great. Therefore, you might be best to update your website with a clear way of contacting 1st Energy
12 juni 2026
Omdöme utan inbjudan
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