12THTRIBE Omdömen 

Customer service is beyond amazing!! Both Myrell and Brenda were helpful by assisting me with a shipment issue that I had and answered my emails promptly.

Excellent customer service. Had an issue with an order and they were prompt in addressing it, accommodating and gracious. Great brand, great quality and great service!

Great customer service! Sheela was awesome with helping me with a return to send back. Wish this outfit could’ve worked out but would definitely purchase from this company again!

I ordered what I believed to be a swim cover up. It turned out to be a romper. I was out of town when the order was received. I called today to try and find out how to return and they told me that I had missed the return date by 2 days.

I am over 60 years old and tried to find a replacement cover up that would work for me and there was nothing that I felt would be appropriate. When I mentioned this to the sales rep she continued to chat in text that she was sorry and realized this return policy does not work for people who travel and would take that up with her company in the future...but that would be of no help to me.

She did agree to a partial return but be careful not only will they charge you a shipping return fee of $9.95 but also a $24 handling fee.

I asked to talk to someone on the phone and the rep told me there was no one you could talk to on the phone. I told the rep I would never buy from this store again and am angry that I am being forced to take a partial credit.

Buyer beware. I have never come up against this from any other store.

Megan the Customer Service contact was great! Super helpful with my return. The dress I ordered was beautiful, but sadly too short for my long legs. I will def shop here in the future.

I love this store. I was shopping here for my bachelorette party and I bought a few pieces I loved and others I needed to exchange. I couldn’t seem to figure it out so I reached out and heard back within 30 minutes. Love the fast and very helpful customer service. I also like that I didn’t have to go through a robot to get in touch with an actual person. Lovely help and lovely store.

All of 12th tribe's clothing is so unique & high-quality! Super happy with everything I've gotten from them.

Customer service is UNMATCHED!!! Super quick to respond and resolve my issue in addition to being super friendly! Thank you all for your help and kindness, it is truly appreciated!

Super impressed with the customer service (and product). Megan was incredibly helpful and swift to resolve my order issue. This is the type of service that keep customers loyal! Makes me want to buy more!! Thank you Megan!

I’ve ordered from 12th tribe so much. Beyond so much. The quality of their items is always amazing. (Follow the cleaning instructions I’ve damamaged a fringe too being careless in the washer) I love their stuff when I shop for events, i go to them first. Also, I had an issue with an order and I got the package on a Monday and I needed a new pair before that Friday. I reached out to customer service and got a new pair 1 day shipped to me. Love how helpful they are.

Ok I’m done.

The employees were so kind and helped me find prices that I loved! The store was so organized and very easy to navigate. I was checked on several times in the dressing room and the worker brought me peices that I asked for and recommended me some she liked as well.

They were super responsive and helpful with my return!!

Amazing customer service experience!
I had some questions about my purchase and Milly was incredibly helpful and quick to respond. Definitely repurchasing in the future.

The customer service was amazing! They were very responsive when my order was delayed and even swapped my order out with something similar that would arrive sooner. 10/10

Megan and all the staff I have encountered have always been so helpful and quick to reply to any of my customer service needs I have had. This is the main reason why I keep shopping at 12th Tribe. Thank you all so much for your kindness and helpfulness!

I'm in love with 12th Tribe. I had a mix up on an order and they clarified it with ease and didn't even make me return the mistaken item. AND they gave me the best "mystery gift"! Their customer service has always been great and this last time, Milly was particularly awesome. Thanks 12th Tribe!

Fantastic customer service online and in store! Cannot say enough good things about how friendly and responsive the team is. Not to mention the clothes are excellent quality for this price point. Will definitely come back for future needs (this time it was for my bachelorette)!

so awesome, was able to put something on hold at the store through the chat. so helpful, thank you!!

Great customer service!! Had an issue and they were quick to resolve and made sure it was right.
Love their clothes! So cute and trendy!