12THTRIBE Omdömen 

Love love love 12th tribe! I was waiting for a shipping confirmation for a dress I purchased for my bachelorette party in June. I decided to reach out as I bought the item over a week ago and it still did not ship. 12th tribe answered quickly and efficiently! They explained an issue they were having with some inventory and could not promise me the dress I wanted by the time I needed it. The person I was emailing sent me another option saying that since they couldn’t promise the dress I purchased they would swap for one they had in stock! I even got the swap for the same price I paid for the other dress. I was shocked how easy the transaction and conversation was! This company has WONDERFUL customer service! I would recommend them to every bride to be!

Loving everything about 12th tribe ! Great quality clothes and great customer service !

Love love love 12th tribe! I received my purchase sooner than expected and love the dress and boots I got. My boots did not fit and there customer service for the return process was so easy and no hassles. I’m a repeat customer and will continue to shop here. Love there cloths!

Absolutely love this company! They are so easy to work with and are good about working with you on returns! 100% recommend!

Customer service was awesome! I received a defective skirt & they responded quickly offering a few solutions. Then ended up replacing my skirt for free. Spoke to 3 different people through email but all were attentive.

Horrible with everything from purchasing to returning. The material of everything is extremely cheap and not wearable. I am confused who actually continues to buy this. I even tried to go to NYC location in-person to choose something for exchanging and found absolutely nothing worthy. After sending them the return it will take about “12-16 days” after they RECEIVE the item to process the refund. Not even going to mention the crazy fees they have for return. The most ridiculous policy. There are plenty of online stores with better quality to choose from

I had an item come damaged, and it was super easy to request a refund. The person of contact for my refund gave me 100% of my money back with an additional discount to use for my next purchase. Thank you!

Excellent Customer Service!!

I reached out and got assistance from Milly who helped me with an issue regarding a belt that I had just received. One of the loops on the belt had broke off and it looked like someone tried replacing it with wire. Milly was so kind and stated that she would send another one ASAP! I will definitely be purchasing more items in the future and recommending this place to all of my girlfriends! 🤍

12th tribe is a scam they will steal your money and not refund you after they have received your items.

They sent me the wrong item, I sent it back, and they will not issue a full refund.

Great customer service. The staff was super helpful and attentive. They helped pull super cute styles that suited my taste and event. Everything fit well and true to size. Quality was good for the price. Highly recommend 12th tribe for a festival or special event.

Amazing customer service, quick to respond, thoughtful and caring.

You literally have to hound them for your refund and still takes forever to receive . I am still waiting… not happy at all .

I’ve only purchased one item from this brand and it arrived damaged. However, their customer service was amazing! I got an email response within a few hours and the issue got resolved quickly. Would definitely purchase additional items from them.

Jamille was amazing. Fantastic customer service!! My package was stolen and they helped me get a replacement. I appreciate it so much!!!

I hardly ever write reviews, but wanted to let buyers beware that the quality of the pants I received is awful. The pants are extremely thin and see-through, they are already piling in some areas and I haven’t even worn them, and they were $50 (on sale), so I am unable to return them per 12th Tribe’s policies and customer service. I will not be purchasing from this company again.

Great customer service from Milly today! Provided options and solutions for refunds, sizing and shipping.

BEST customer service! Thank you so much to Brenda, Milly, Sheela, Marianne & Jamille for all of their help with exchanges of items via email and also helping me with getting my items in time for Stagecoach! So appreciative of all of their help!
Oh and not to forget that the clothing and accessories are so stylish, fun and great quality! Trust me, I’ve ordered enough items from 12th tribe to be able to confidently say all of this!
Can’t wait to tag you guys in my Stagecoach outfits! Thanks!

This company was so sweet to work with! They answered all my questions, were polite, never got annoyed, and helped me with my return process! I appreciate all the help so much! Will definitely recommend and work with this company again!!