Avoid like the sodding plague. Pre-ordered an MG TURN-X Gundam kit on 05/05/2026. They informed me by email it'd be delayed by a month. Unfortunate, but fine, I thought. It's now been de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The fact that they ship to Canada. With the way the internet has made it convenient, it has also made it a bit sketchy. 1001hobbies answered all my questions when I had my concerns. Although, I wo... Se mer
Företaget har svarat
Though the item did take a while to ship out once it did it arrived very quickly for international transit. It was in pristine condition and nicely packaged. Also it was something I probably wouldn't... Se mer
Företaget har svarat
1001 Hobbies had a product listing that I had purchased last year, unfortunately the item was not available anymore, not even for back orders. So, 1001 Hobbies reached out to me via email to inform me... Se mer
Företaget har svarat
3,9
Bra
74 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid like the sodding plague.
Avoid like the sodding plague.
Pre-ordered an MG TURN-X Gundam kit on 05/05/2026. They informed me by email it'd be delayed by a month. Unfortunate, but fine, I thought.
It's now been delayed by another month, then another, then another. It's expected to ship in SEPTEMBER, now. To top it all off they try and keep 25% of your order cost (when Pre-ordering) if you cancel, claiming it as a 'fee'. Ignoring that such a tactic is, I'll point out, unenforceable and has no legal basis provided you have not received nor been shipped the item, it is regardless, scummy.
A sham of a website that ransoms your money. I don't care how rare the kit is, how cheap it seems, for the love of all things you care about find somewhere else, pay the extra twenty pound as opposed to getting involved in this absolute circus.
0/10.
Actually
-10/10
27 juli 2026
Omdöme utan inbjudan
Actually Great
I lowkey thought I was gonna get scammed, but I was pleasantly surprised. The figure is adorable! I love pochita!
24 juli 2026
Omdöme utan inbjudan
The fact that they ship to Canada
The fact that they ship to Canada.
With the way the internet has made it convenient, it has also made it a bit sketchy. 1001hobbies answered all my questions when I had my concerns. Although, I would suggest in the future, a quick email with a tracking number and whom the Carrier is with, would help reassure customers better. Great experience all the way
17 juli 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello Mistery,
We sincerely thank you for your detailed and positive feedback, as well as for the trust you place in us.
We are delighted to hear that our team was able to answer your questions and support you throughout your shopping experience. We fully understand your comment regarding delivery tracking: receiving the carrier details and tracking number quickly is an important element in providing our customers with greater visibility and peace of mind.
Your suggestion is valuable, and we will take it into consideration as we continue to improve our communication and the quality of our service.
We are pleased to have provided you with a satisfying experience from start to finish and hope to have the pleasure of assisting you again with your future purchases.
Kind regards,
The 1001hobbies Team
you left out 1 paint and doubled on…
you left out 1 paint and doubled on another - when I tried contacting you - there wasn't a reply on how to fix my problem!
2 juli 2026
Svar från 1001hobbies
Hello,
Thank you for sharing your experience. We are sorry to hear that your order did not meet your expectations and that you encountered difficulties when trying to contact us.
To allow us to review your case and assist you, please contact us at contact@1001hobbies.com with your order number and details of the issue.
The 1001hobbies Team
Worth the wait
Though the item did take a while to ship out once it did it arrived very quickly for international transit. It was in pristine condition and nicely packaged. Also it was something I probably wouldn't have been able to obtain without overpaying at resale. Overall I am very pleased.
15 juli 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your order, the packaging, and the condition of the product upon arrival.
We are also pleased to know that you were able to find the item you were looking for at a fair price. We wish you lots of enjoyment with your hobby and hope to have the pleasure of assisting you again in the future.
The 1001hobbies Team
I’m so glad they honor unfulfilled orders with store credit vouchers.
1001 Hobbies had a product listing that I had purchased last year, unfortunately the item was not available anymore, not even for back orders. So, 1001 Hobbies reached out to me via email to inform me of the circumstances and then they offered me a store credit voucher. Just recently I used that voucher to make a purchase on a preorder that I wanted. I’m glad that they were able to accommodate me from a purchase that they weren’t able to fulfill. I’m looking forward to receiving my preorder when it becomes available.
6 juli 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello,
Thank you very much for your detailed and positive feedback! We are pleased to hear that our solution met your expectations and that you were able to use your store credit voucher for a new purchase.
We always strive to find the best possible solution when an order cannot be fulfilled, and we are glad to know that you appreciated our support and follow-up.
We wish you lots of enjoyment with your future purchase and hope to continue accompanying you in your hobby projects.
The 1001hobbies Team
Svar från 1001hobbies
Hello,
Thank you very much for your feedback! We are happy to hear that your order arrived safely and that everything went well.
We wish you lots of enjoyment with your hobby and hope to have the pleasure of assisting you again soon.
The 1001hobbies Team
Svar från 1001hobbies
Hello,
Thank you very much for your kind feedback! We are delighted to hear that your package arrived well packed and that you are satisfied with your experience.
We wish you lots of enjoyment with your hobby and look forward to assisting you again with your future purchases.
The 1001hobbies Team
Avoir trouve des decals tres difficile…
Avoir trouve des decals tres difficile a trouver ici et que je n encourage pas les Etats Unis pour les raisons que vous aussi connaissez
8 juli 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Bonjour Gagnon,
Nous vous remercions d’avoir pris le temps de partager votre avis.
Nous sommes ravis d’apprendre que vous avez trouvé sur 1001Hobbies des décalcomanies difficiles à trouver ailleurs. Nous mettons tout en œuvre pour proposer un catalogue varié afin de répondre aux attentes des passionnés de modélisme.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau lors de vos prochains achats.
L’équipe 1001Hobbies
International order arrived promptly
International order and it arrived in less than two weeks. Product is in good shape and exactly what I ordered. Will buy from them again.
3 juli 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello Richard,
Thank you very much for your positive review.
We are delighted to hear that your international order arrived quickly, that the product was in perfect condition, and that it fully matched your expectations.
Your trust and your intention to order from 1001Hobbies again mean a great deal to us and encourage us to continue providing the best possible service.
We look forward to welcoming you back to our website soon.
The 1001Hobbies Team
I received exactly what I ordered…
I received exactly what I ordered packed very securely.
18 juni 2026
Svar från 1001hobbies
Hello Alan,
Thank you very much for your positive review.
We are delighted to hear that you received exactly the product you ordered and that you appreciated the care taken in packaging your order.
Your satisfaction is our top priority, and we sincerely thank you for your trust.
We look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Easy Ordering
Ordering on the web site was easy and safe. I appreciated their variety of offerings.
23 juni 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello Gum,
Thank you very much for your positive review.
We are delighted to hear that you appreciated the simplicity and security of your shopping experience on our website, as well as the variety of our catalogue.
We do our utmost to offer a wide selection of products to meet the expectations of all enthusiasts.
Thank you for your trust, and we look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Thought it was a scam, but I guess it wasn't LOL
Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.
26 juni 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello Anya,
We sincerely thank you for taking the time to share your experience and would like to apologize for the inconvenience caused, as well as for the lack of clarity in the tracking of your order.
We fully understand your frustration regarding the delays, changes in status, and multiple exchanges. This type of experience does not reflect the level of service we aim to provide to our customers.
However, we are pleased to hear that you eventually received your item. Your feedback is very valuable and helps us improve both our pre-order management and customer communication.
We hope to regain your full trust in a future experience.
The 1001 Hobbies Team
Great Selection of Modeling Supplies
I found what I was looking for and the ordering process was easy. My only concern is that is being shipped overseas.
8 juni 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello Gregg,
We sincerely thank you for your feedback and are glad to hear that you were able to easily find the product you were looking for and that the ordering process met your expectations.
We also understand that international shipping may raise some concerns, and we do everything we can to fulfill our commitments to our customers.
We look forward to assisting you again very soon.
The 1001 Hobbies Team
Ordering was easy
Ordering was easy. Price was good if you disregard the tariff. Shipping is very slow.
18 juni 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello David,
We sincerely thank you for taking the time to share your experience. We are glad to hear that the ordering process and the pricing met your expectations.
We also take note of your comment regarding delivery times. We understand that this can be frustrating and are doing our best to improve this aspect. Regarding customs duties, these depend on the regulations in force in the destination country.
We look forward to the opportunity to provide you with a better experience on your next order.
The 1001 Hobbies Team
Everything worked well
Everything worked well - delivery, packaging and order all complete and on time.
11 juni 2026
Omdöme utan inbjudan
Svar från 1001hobbies
Hello,
Thank you for your feedback!
We are pleased to hear that everything went well with your order and that the delivery, packaging, and overall service met your expectations.
Thank you for your trust, and we look forward to serving you again in the future.
Kind regards,
1001Hobbies Customer Service
It seems like some of the items on…
It seems like some of the items on their website are not in stock, but are ordered from a third party, which adds lots of delivery time to customers.
7 juni 2026
Svar från 1001hobbies
Hello,
Thank you for taking the time to share your feedback.
We are sorry if the delivery times did not meet your expectations. If you would like to provide us with more details about your experience, please feel free to contact us at contact@1001hobbies.com.
Our Customer Service team will be happy to review your case and assist you further.
Kind regards,
1001Hobbies Customer Service
Avoid 1001Hobbies. Poor service, fraudulent terms and conditions
Summary: 1001Hobbies is a borderline fraudulent outfit, and the customer ratings on that website are an outright scam. Two stars, since I did receive one item as ordered, and partial refunds, though with a great deal more time and effort than was warranted.
I placed four orders with 1001Hobbies. The first one was fine, ordered Sept. 1, 2025, dispatched 2 weeks later.
Second one was place Sept. 2; the website indicated that it would be in stock and dispatched in early October. By end of November, it had not been delivered, and I cancelled the order. 1001 refused a full reimbursement; the postage would not be refunded (though obvs. nothing was sent), and they wanted to charge an 25% inconvenience fee. This is illegal under EU regulations, as it puts an undue burden on wronged consumers (i.e. fraudulent terms and conditions). Although I pointed this out, I only received a partial refund, though within an acceptable 2 weeks.
The third order was placed Sept. 8th. The website indicated delivery would be mid-October. I cancelled the order Nov. 30. After dozens of messages, I have still not received a refund. My account page now says "expected delivery Nov. 5th, 2025"
The fourth order was placed on Oct. 25 (I had still not gotten wise to them). Nov. 4th I received a notice that the item was now in stock, and to be dispatched right away. I cancelled the order when it still had not arrived Nov. 30th. It took almost a dozen messages, complaints about the 25% "service" fee, and three months until the amount was reimbursed in mid-February, this time at least in full.
Also, do not be fooled by the 4-star customer rating on the 1001Hobbies website, as this is a scam. The ratings are run by a company called b-b-g. To submit a rating, you need to submit the reference number of your order, but none of my reference numbers are accepted. This is after some sleuthing on how to submit an order in the first place. A very convenient to keep negative reviews to a minimum.
Edit:
Trustpilot sent me the reply from 1001 and gave me the opportunity to edit my reply. Thanks for the opportunity to go from 2 stars to one.
On the same date I posted the review, I also reminded 1001 of the outstanding refund for my order from early September. I had cancelled the order Nov. 30, 2025, reconfirmed the cancellation in February, and had received a *confirmation* of the cancellation, and an assurance of a timely refund.
Instead of receiving the refund, I received an "order confirmation" on June 16th - a full 10 months after placing the order, and a full 7 month after they confirmed the cancellation.
The order has since arrived, but I am sending it back, because Christmas presents don't go over well at the end of June.
1001's reaction reconfirms my initial assessment that this company is a fraud.
1 september 2025
Omdöme utan inbjudan
Svar från 1001hobbies
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn about your experience. If you would like us to review your case in more detail, please contact us at contact@1001hobbies.com with your order references.
Our Customer Service team will be happy to look into the matter and assist you further.
Kind regards,
1001Hobbies Customer Service
Svar från 1001hobbies
Hello Alvarado,
Thank you very much for your feedback!
We are delighted that you like it and that your experience has been positive.
Your message is greatly appreciated by our entire team.
We wish you a wonderful day and remain at your disposal.
Kind regards,
The 1001hobbies Team
Detta är Trustpilot
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