I purchased through Amazon and the freezer was delivered the very next day. It was well packaged and has no damage on the outside. I used the adjustable feet to make sure it was level and the freezer seems to be working great so far. It fits perfectly into a small space it freezes items very quickly. The freezer is extremely quiet the only sound I hear from it is an occasional click. I had some questions which were not covered in the booklet and emailed the company directly, on a Sunday, I received a reply the first thing Monday morning. I am very happy with my purchase the freezer holds quite a lot yet it is compact.