I ordered an AVM FRITZ!Box 5590 router and paid £8.39 extra for "Express Delivery 24hrs (DPD, Inter-link, UPS)", there were “200 in stock”.

After confirming the order and taking my payment, they then advised the item was not in stock, that it had to come from Germany, and that it would take “10 days max to deliver”.

It took 17 days to deliver (not the 24hrs promised), repeated emails asking for tracking updates went unanswered, I had to ask them 3 times to refund the £8.39 24hr courier charge, and when they eventually did refund me, they refunded 3p short! Petty, pathetic?

In summary:
They lied about having the item in stock.
They lied about “Express Delivery 24hrs (DPD, Inter-link, UPS) £8.39”
They then lied about “10 days max to deliver”.
They failed to keep me updated with tracking information despite repeated requests.
After requesting 3x they eventually refunded me the shipping charges, 3p short.

Would I recommend these people? I think NOT!!

Note: The item is still listed on their website, they now say they have “300 in stock”, and they are still offering “Express Delivery 24hrs (DPD, Inter-link, UPS) £8.39”

How many other items are they lying about?