The first thing is that the packaging of this brand is great, it speaks of quality. Then the Oud scent is absolutely great for me. Unusual, interesting and long lasting. Overall I use this brand for... Se mer
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Det här tycker kunderna
Ordered the Black Oud Beard Oil and Balm. Arrived quickly; both smell exceptionally good. Strong in that the scent can be smelled even through the container, yet subtle in that it isn't overpowerin... Se mer
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Great products, totally recommended! The gold-oud series is my favourite by far. Had tried many braded products in the past but not as satisfied as this one. The aroma lasts for the whole day even wit... Se mer
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Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor un... Se mer
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Företagsinformation
Om ZOUSZ
Skrivet av företaget
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Kontaktuppgifter
ZOUSZ LTD, WC2H 9JQ, London, Storbritannien
- +447822012246
- support@zousz.com
- zousz.com
4,4
Utmärkt
590 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ZOUSZ
Thank you for letting us know! We’re glad to hear that your order arrived on time. If you need anything else or have further feedback, please feel free to reach out.
Svar från ZOUSZ
Thank you for the positive feedback! We're glad to hear that you’re pleased with our products and the service. We appreciate your recommendation and look forward to serving you again.
Very good service came quick and lovely…
Very good service came quick and lovely products scent is very strong
9 augusti 2024
Svar från ZOUSZ
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with the service and the products. If the scent is a bit stronger than expected, we’d love to hear any feedback on how we might improve. Your satisfaction is our top priority!
The perfume is good
The perfume is good, I tried it with my boyfriend and he loved it, it has a strong but pleasant aroma😍✅
25 juli 2024
Svar från ZOUSZ
Thank you so much for your feedback!
We're thrilled to hear that you and your boyfriend enjoyed the perfume and found the aroma both strong and pleasant. Your satisfaction is our top priority, and it's wonderful to know that our product met your expectations.
If you have any further comments or need assistance with anything else, please feel free to reach out. We look forward to serving you again!
Best regards,
I give it 4 stars because the…
I give it 4 stars because the applicator for the bottle doesn’t screw on to the bottle just sits on top once you take the stopper out, so with it having the Oud scent I feel it would evaporate faster and lose the scent quicker and if I was to knock it on my dresser it would spill out than if it had a Proper screw top, and if we was to use the stopper after every use I would lose product because it would just come off the applicator otherwise nice product smells good nice packaging and presentation
2 augusti 2024
Svar från ZOUSZ
Thank you for your valuable feedback and for giving us a 4-star rating. We appreciate your detailed comments about the applicator and the potential issues with evaporation and spillage.
I apologize for the inconvenience caused by the applicator not screwing onto the bottle. Your feedback is crucial, and we understand the importance of having a secure and functional design to prevent any loss of product. We will forward your concerns to our product development team to explore possible improvements.
We are delighted to hear that you find the product’s scent, packaging, and presentation to your liking. Your satisfaction is important to us, and we are committed to continually enhancing our products and services based on customer feedback.
If you have any further concerns or suggestions, please do not hesitate to reach out. We are here to assist you and ensure you have the best experience with our products.
Thank you once again for your input and for choosing our product.
Svar från ZOUSZ
Thank you for your kind words! We’re thrilled to hear you’re pleased with both the product and the delivery speed. If you have any more feedback or need assistance with anything else, feel free to reach out!
Svar från ZOUSZ
Thank you so much for your kind words! We're thrilled to hear that you love the scent of our product. If you have any more feedback or need assistance, feel free to reach out. Enjoy!
Ordered for 4 th time
Ordered for 4 th time. Quality definitely went down, balm in plastic pot came all in scratches
Smells seems strangely different.
Not gonna order anymore.
Price > quality.
EDIT :
Customer support was extremely helpful.
Company cares a lot about them customers, Becouse of that I will give them another try and will stick with them.
Thank you for your help !
29 juli 2024
Svar från ZOUSZ
Thank you for your feedback and for taking the time to update your review.
I’m sorry to hear about the issues you experienced with the quality of the balm and the scent. We take product quality very seriously, and your comments are invaluable in helping us improve. I assure you that we are addressing these concerns to ensure they do not recur.
I’m pleased to hear that our customer support team was able to assist you effectively. We deeply appreciate your patience and understanding, and we are committed to providing the best experience for our customers.
Thank you for giving us another chance and for your kind words about our customer care. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out.
All of these products are excellent
All of these products are excellent. High quality and smell great. The beard oil is my favourite and it can’t be beaten in my view.
25 juli 2024
Svar från ZOUSZ
Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying all of our products and that the beard oil stands out as your favorite. We take great pride in the quality and scent of our products, and your feedback means a lot to us. If you ever need more or have any questions, don’t hesitate to reach out. Thanks again for your support!
The packaging has changed so it doesn’t…
The packaging has changed so it doesn’t look as nice as they advertised
23 juli 2024
Svar från ZOUSZ
Thank you for your feedback. I’m sorry to hear that the packaging didn’t meet your expectations. We recently made some changes to our packaging, and I understand how important it is for it to match what was advertised.
Please let us know if there's anything we can do to make this right for you, whether it's a replacement, a discount, or another solution. We appreciate your understanding and are here to ensure your satisfaction.
Svar från ZOUSZ
Thank you so much for the great feedback! We're thrilled to hear you're enjoying our products and finding them effective. If you have any favorite items or suggestions, we'd love to hear them!
9/10 for me!!
9/10 for me!!!
Saw the ad come up on Instagram and knowing my husband likes being pampered especially with face oils, keeping his beard in check and he likes his scents I thought this looked really good!
I ordered the full package. Loved the overall appearance looked high quality, the oud smell was amazing, super strong to start off with and as the day goes on it sets, giving this wonderful scent that’s still strong but in a nose inhaling ahhh kinda way 😂😂😂
To increase the buyer experience I think you should include luxury packaging box to put all the products in (1 product came separate to the rest and in a Amazon box) sort of similar to Gucci or Dior some nice wrapping paper and a personalised message to whoever it’s for would’ve made it a 10/10 experience.
29 juli 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you so much for your feedback and for sharing your experience with us!
We're thrilled to hear that you and your husband are enjoying the full package, and it's great to know that the oud scent has been a hit. We appreciate your detailed comments and your sense of humor about the fragrance—your description truly made us smile!
We also value your suggestions on enhancing the packaging experience. Providing a luxury packaging box and personalized touches like wrapping paper and a message is a wonderful idea. We will definitely take this into consideration as we continue to improve our customer experience.
Thank you again for your insights and for choosing our products. If you have any other suggestions or need further assistance, please don’t hesitate to reach out.
Best regards,
Svar från ZOUSZ
Thank you so much! We really do appreciate your excellent review.
Apenas dura el olor
Escribí a Zousz indicando que el perfume duraba poco. En pedidos anteriores, si estuve satisfecho.
Me escribieron que estudiarían el asunto. Ya no me han respondido más, pero yo, tengo 2 envases, en los que apenas se mantiene la fragancia
12 juli 2024
Svar från ZOUSZ
Thank you for bringing this to our attention. I apologize for the inconvenience you’ve experienced with the fragrance longevity. We’ve made several attempts to reach out to you regarding this issue but haven’t received a response.
We genuinely want to resolve this for you. Please let us know the best way to address your concerns or if you would like a replacement or a refund for the bottles. Your satisfaction is very important to us, and we want to ensure you’re happy with your purchase.
Thank you for your understanding, and we look forward to resolving this matter promptly.
Absolutely amazing products .I have…
Absolutely amazing products .I have spent alot of money on other products but nothing beats this .I suffer with dry skin in my beard and the beard shampoo stops the dryness .smells amazing and is a good price too. Recommend to friends and family
3 juli 2024
Svar från ZOUSZ
That's fantastic to hear! We're thrilled that our products have made such a positive impact on your beard care routine. If you ever need more recommendations or have any questions, feel free to reach out. Thank you for your support and for recommending us to your friends and family!
The best!!!
2 juli 2024
Svar från ZOUSZ
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you think we're the best. Your satisfaction is our top priority, and we're here to provide you with the best possible experience. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your support!
Brilliant
The beard oil and balm are so good and they also smell amazing. The delivery was really quick as well which was a huge bonus. Will definitely order again.
7 juli 2024
Svar från ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the beard oil and balm. It's great to know that you found the delivery quick and convenient too. We look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out.
Gold oud is as good if not better than…
Gold oud is as good if not better than most expensive oud's.
Definitely recommend it
6 juli 2024
Svar från ZOUSZ
Thanks for sharing your feedback! It's fantastic to hear that you've had such a positive experience with Gold oud.
Best beard oil
25 juni 2024
Svar från ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you're enjoying our beard oil.
At ZOUSZ, we strive to provide the best products to enhance your grooming routine, and knowing that you're satisfied with our beard oil means a lot to us.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with our products.
Thank you once again for your kind words and for choosing ZOUSZ.
Svar från ZOUSZ
Thank you! We're delighted to hear that you're enjoying the black oud fragrance and beard oil. If you have any questions or need further assistance, feel free to reach out. Enjoy your products!
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