The first thing is that the packaging of this brand is great, it speaks of quality. Then the Oud scent is absolutely great for me. Unusual, interesting and long lasting. Overall I use this brand for... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered the Black Oud Beard Oil and Balm. Arrived quickly; both smell exceptionally good. Strong in that the scent can be smelled even through the container, yet subtle in that it isn't overpowerin... Se mer
Företaget har svarat
Great products, totally recommended! The gold-oud series is my favourite by far. Had tried many braded products in the past but not as satisfied as this one. The aroma lasts for the whole day even wit... Se mer
Företaget har svarat
Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor un... Se mer
Företaget har svarat
Företagsinformation
Om ZOUSZ
Skrivet av företaget
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Kontaktuppgifter
ZOUSZ LTD, WC2H 9JQ, London, Storbritannien
- +447822012246
- support@zousz.com
- zousz.com
4,4
Utmärkt
590 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy Leserin process
Very easy Leserin process, promp response, speedy delivery. A wonderfully longlasting perfume.
4 juni 2026
The first thing is that the packaging…
The first thing is that the packaging of this brand is great, it speaks of quality. Then the Oud scent is absolutely great for me. Unusual, interesting and long lasting.
Overall I use this brand for these reasons. I also like the name!
4 juni 2026
Omdöme utan inbjudan
Finally Found My Scent
This is the scent I was trying to find without knowing it. Glad I found Zousz.
4 juni 2026
Omdöme utan inbjudan
Gotten so many compliments!
Wow! The only products i have used where ive gotten so many compliments. Highly recommend this brand. The quality is great and will continue to use.
1 maj 2026
Beard Oil & Beard Balm
Great product and smells really good. Delivery was fast with no issues.
24 april 2026
Svar från ZOUSZ
Thank you for your order :)
I Love the scent ,I purchased the oud…
I Love the scent ,I purchased the oud ,the Beard lotion and the face cream ,the fragrance is the Best.
24 februari 2026
Svar från ZOUSZ
Thanks SImon!
This is a company that makes me feel…
This is a company that makes me feel valued as a customer. Not everything is perfect, but the above sentiment will make me use Zousz again.
14 april 2026
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you Mahomed, really appreciate your review!
Gold oud
Gold oud - wow!!!! Excellent presentation, quality and out of this world fragrance.
27 mars 2026
Svar från ZOUSZ
Thanks Nael!
The best beard products
The best beard products! I recommend the beard balms they smell amazing and tames the beard lasting all day!
9 april 2026
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you Serge!
I came across Zousz recently and…
I came across Zousz recently and decided to give them a try, and I’m glad I did. The ordering process was straightforward and delivery was quicker than expected.
The product quality is genuinely good – everything matched the description and feels well made. You can tell it’s not just cheap, rushed stock.
What stood out most was the customer service. I had a quick question before ordering and got a clear, helpful response without waiting ages. Overall, really positive experience and I’d definitely use Zousz again.
5 april 2026
Omdöme utan inbjudan
Great products and excellent for gifting
Thanks for the great products. Gifted the beard oil, balm and perfume and was well received.
Highly recommended.
3 april 2026
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you for taking the time to leave a review — we genuinely appreciate the feedback, even when it's difficult to hear.
We're sorry to hear the products haven't met your expectations on consistency. This isn't the standard we hold ourselves to, and we'd really like to understand exactly what you've experienced so we can investigate properly and make it right.
Could you email our support team with your order number and details of which products fell short?
Whether it's a difference in scent, texture, performance or finish, we want to look into it directly with our formulation team.
We take quality control seriously and your feedback genuinely helps us improve. We hope to hear from you so we can put this right.
Best regards,
Appreciate the customer support and…
Appreciate the customer support and quality of products. They are a great scent and it's nice to have the range of personal care products.
27 mars 2026
Lovely oud products for men
Lovely oud products for men. Been using for years, black oud is my favourite, nice woody long lasting scent which is a definite compliment getter. Makes a great gift and highly recommend
8 mars 2026
Omdöme utan inbjudan
Great products from ZOUSZ and the black…
Great products from ZOUSZ and the black and gold oud both smell truly amazing
19 mars 2026
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you Mark! 🙏
Svar från ZOUSZ
Hi Fayez,
Unfortunately we are unable to ship to Saudi Arabia due to the ongoing conflict, we do not have couriers who are shipping to your location.
We apologise for this inconvenience
The product is very nice
The product is very nice - if and when you ever receive it! I requested and paid for next day delivery to be told it would take another 3 weeks to deliver. This is the second time this has happened.
When it was advertised on Amazon, it was delivered the next day. Not anymore.
I wish I'd gone elsewhere.
23 februari 2026
Omdöme utan inbjudan
Svar från ZOUSZ
Hi Andrew,
Thank you for your review.
You’re absolutely right — if next day delivery is selected and paid for, that is exactly what should happen. In your case, it didn’t, and that’s on us.
Your order was refunded in full, and we also refunded the delivery charge. The delay was caused by stock availability issues during a supplier transition, but that should never have conflicted with a next-day delivery option being available at checkout. We have since corrected this to prevent it happening again.
We completely understand your frustration, especially as this was not the first time you experienced a delay. That’s not the standard we aim to operate at.
We genuinely appreciate that you rate the product highly, and we’re sorry the service didn’t match it. If you ever decide to give us another chance — whether direct or via Amazon — we will make sure the experience reflects the quality of the product.
— Zohaib
Founder, ZOUSZ
Great experience from start to end
Great experience from start to end. I ordered something without knowing there was a pre ordered item on it. Once I got in touch with them they dispatched my available items the same day which I got next day delivery on. Cannot fault them at all.
6 februari 2026
Omdöme utan inbjudan
No delivery for over two months
Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor unfortunately, be aware. Customer service is responsive but only when I email, need to get their supply chain in order
27 november 2025
Omdöme utan inbjudan
Svar från ZOUSZ
Hi Salman,
Thank you for your honest feedback.
You’re absolutely right — waiting over two months for delivery is not acceptable, and we take full responsibility for that. Regardless of what was happening behind the scenes, you should never have had to chase us.
As discussed directly, we have processed a 50% refund and are shipping your full order along with complimentary products as a gesture of goodwill. That doesn’t undo the frustration caused, but it is our way of making this right.
We have recently restructured our supply chain and logistics partners to prevent delays like this from happening again. The disruption impacted a small number of customers, but that doesn’t make it any less important.
We genuinely appreciate you giving us another chance after your first order years ago, and we’re sorry we didn’t meet the standard you previously experienced.
If there’s anything further we can do once you receive your order, please contact me directly.
— Zohaib
Founder, ZOUSZ
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