The first thing is that the packaging of this brand is great, it speaks of quality. Then the Oud scent is absolutely great for me. Unusual, interesting and long lasting. Overall I use this brand for... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered the Black Oud Beard Oil and Balm. Arrived quickly; both smell exceptionally good. Strong in that the scent can be smelled even through the container, yet subtle in that it isn't overpowerin... Se mer
Företaget har svarat
Great products, totally recommended! The gold-oud series is my favourite by far. Had tried many braded products in the past but not as satisfied as this one. The aroma lasts for the whole day even wit... Se mer
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Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor un... Se mer
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Företagsinformation
Om ZOUSZ
Skrivet av företaget
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Kontaktuppgifter
ZOUSZ LTD, WC2H 9JQ, London, Storbritannien
- +447822012246
- support@zousz.com
- zousz.com
4,4
Utmärkt
590 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent company to buy from!!
I was very excited to try this product as i think it is very innovative and a lovely idea. The smell is nice and quite subtle so not overpowering at all. The consistency is quite waxy therefore it holds the hair in place well. The customer service is fantastic and they definitely do prioritise customer satisfaction.
25 november 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you so much for your thoughtful feedback! We’re delighted to hear that you enjoyed the product and found the scent subtle and pleasant. We’re also glad to know that the consistency worked well for holding the hair in place. Your kind words about our customer service mean a lot to us, and we’re happy to know we could meet your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Great customer service I have received…
Great customer service I have received from Alex ,quick response,instantly reply and keep me updated regarding my replacement order.definitely will buy again in future,nice beard balm,keep my beard soft and shiny for all day ,thank you Alex .
22 november 2024
Omdöme utan inbjudan
Svar från ZOUSZ
We’re thrilled that you’re enjoying the beard balm and that it's helping keep your beard soft and shiny all day long! Your support means a lot to us, and we can't wait to have the pleasure of serving you again in the future. Thank you!
Great perfume
Great perfume, beard oil and balm combination. the products are top notch at the same level of the amazing customer support(shout out to Alex and his incredible work!!).
24 november 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you so much for your kind words! We're thrilled to hear you're enjoying the perfume, beard oil, and balm combination. It's wonderful to know that our products and customer support have exceeded your expectations. We'll be sure to pass along your shout-out to Alex! We truly appreciate your feedback and look forward to serving you again soon!
Great balm honestly one of the best…
Great balm honestly one of the best smelling products I’ve used and it lasts all day super moisturising too. And their customer service is top notch had a slight issue and it was resolved swiftly
4 november 2024
Svar från ZOUSZ
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the balm and that it's making a positive difference for you. It's great to know that the scent lasts all day and that the product is keeping your beard moisturized.
We also truly appreciate your kind words about our customer service. It's always our goal to provide the best experience possible, and we're glad we could assist you quickly.
Thank you again for your support, and we look forward to serving you in the future!
Cheap product
Cheap product, been using it for a week now, safe to say ain’t worth sh*t
29 oktober 2024
Svar från ZOUSZ
Thank you for your feedback. We're sorry to hear you're not satisfied with the product. We’ve actually reached out to you multiple times in an effort to resolve the issue, but unfortunately, we haven’t received a response. We want to make sure you're fully satisfied, so please feel free to get in touch with us directly, and we’ll do everything we can to assist you.
I’ve been using Zousz for years
I’ve been using Zousz for years, and nothing else compares. The rich, grounding scents bring a sense of calm and confidence that stays with me all day. Each product feels crafted with such care, adding a little luxury to my daily routine. Thank you, Zousz, for creating these beautiful essentials that have truly become a part of me.
Babu🕊️☮️☯️🕉🇬🇾X
11 november 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you so much for your kind words and for being a loyal ZOUSZ customer! We’re thrilled to hear that our products have become such an integral part of your daily routine and that they bring you calm, confidence, and a sense of luxury. Your feedback truly means the world to us, and it’s inspiring to know that ZOUSZ has made such a positive impact on your life.
We’re grateful for your support and look forward to continuing to be part of your journey.
With gratitude,
Love these products
Love these products, was introduced to them by my barber. Unfortunately my barbers, more often than not are out of stock of certain products because of
The demand. I Decided to buy direct, full product choice, cheaper and the service has been great. Well done!
11 november 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you so much for your wonderful feedback! We’re thrilled to hear you love the products and that you had a great experience shopping directly with us. We completely understand the challenge of availability with high demand, and we’re glad we could offer you a full range of products at a better price.
Best brand for beard
I’ve been using Zousz products for over a year now, and every single item has been fantastic. Their beard care is top-notch, and the quality is consistent across the entire range. Customer service is excellent too. They are always responsive and helpful. Zousz has become my go-to brand for beard care, and I couldn’t be happier!
9 november 2024
Svar från ZOUSZ
Thank you so much for your kind words and for being a loyal ZOUSZ customer for over a year! We're thrilled to hear that you've been happy with our products and service. It’s fantastic to know our beard care range has become your go-to choice, and we're grateful for your continued support.
If you ever need anything or have any questions, don’t hesitate to reach out. We’re always here to help!
You won’t find better 10/10
I love the smell of the black oud range I have the aftershave, beard balm and oil I also have the shampoo. I have turned heads and been asked multiple times what I’m using you can’t beat it, packaging is also 10/10 I’m looking forward to testing the gold aftershave, customer service is also amazing. Looking for a gift for you bearded man this is where to go
2 november 2024
Svar från ZOUSZ
Thank you so much for your amazing feedback! We’re thrilled to hear you’re enjoying the Black Oud range, and it’s fantastic that you’ve been turning heads with it! 😊 We take great pride in both the quality of our products and the packaging, so it’s great to know you appreciate them.
I've used zous for 3 years now and…
I've used zous for 3 years now and would honestly say it's the best on the market.
Good prices and my beard hydrated without any irration
30 oktober 2024
Svar från ZOUSZ
Thank you so much for your amazing feedback! We're thrilled to hear that you've been enjoying ZOUSZ for the past three years and that it's been working well for your beard. Hydration and comfort are key, so we're glad to know we're hitting the mark for you. We truly appreciate your loyalty and look forward to continuing to provide you with top-quality products. If you ever need anything or have suggestions, don’t hesitate to reach out!
Svar från ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you love the product and its scent. If you have any other thoughts or suggestions, we’d love to hear them!
Svar från ZOUSZ
Thank you for your wonderful feedback! We're so glad to hear you love the product and its scent, and that it arrived on time. If you have any more thoughts to share or need assistance, feel free to reach out!
Svar från ZOUSZ
I can confirm that we’ve already received your previous confirmation that the order was delivered and that the matter was resolved. I understand this might be frustrating, and we want to make sure everything is sorted for you.
WRONG SHIPMENT
a problem with a wrong delivery at the beginning, but to appreciate the helpfulness of their customer service representative (Alex) and how he resolved the situation to remedy and correct the wrong delivery that had not sent me the right products.
very helpful and correct in solving the problem.
31 oktober 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you for your feedback! I apologize for the initial issue with the wrong delivery. We appreciate your understanding and are committed to providing excellent service. If you have any further concerns, please feel free to reach out!
Quality purchase but very poor service…
Quality purchase but very poor service and correspondence when the items were coming.
21 oktober 2024
Svar från ZOUSZ
Thank you for sharing your thoughts with us. I appreciate your feedback regarding the service and communication surrounding your order.
I understand how important timely updates are, especially when you’re eagerly waiting for your items. Most of the products you ordered are currently on pre-order, which is why we need to wait for them to restock before we can ship them out.
We’re committed to improving our communication and ensuring you have a better experience in the future. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Svar från ZOUSZ
Thank you so much for your positive feedback! We're glad to hear that you’re enjoying the product. If you have any questions or need assistance, feel free to reach out!
All the process,From my order to…
All the process,From my order to delivery and points you earn after purchase
9 oktober 2024
Svar från ZOUSZ
Thank you for sharing your feedback! We’re thrilled to hear that you had a positive experience from ordering to delivery, as well as earning points after your purchase. Your satisfaction means a lot to us, and we’re here to ensure you continue to enjoy our products and services.
If you have any further thoughts or suggestions, please feel free to reach out. We appreciate your support!
Black Out beard balm scent muted
I’d been gifted some Zousz Black Oud beard balm last year and I was impressed. As I liked it I went online looking to replenish. They’d changed the packaging from a small glass jar to small plastic tub. No issue with this as this is how it was shown online while ordering, so this has no impact on my rating…but I did like the glass.
The beard balm holds as expected. It’s easily malleable and works into your hands and beard as expected without any issues.
My issue is the scent, it’s not as per the previous Black Oud beard balm I had. I bought this in a 3 pack so will be using this for a while with a more muted scent than expected, compared to previous product. For this reason I can only give it 3/5.
30 september 2024
Svar från ZOUSZ
Thank you for your feedback, and we sincerely apologize for the disappointment regarding the scent of the beard balm. We’ve tried to reach out to you to resolve this issue but unfortunately didn’t receive a response. Your satisfaction is important to us, and we’d love the opportunity to make it right. If you could reach out to us, we’ll do our best to address your concerns. Thank you for your understanding, and we appreciate your support!
Excellent smell and great product
Excellent smell and great product, can be a challenge opening the bottle with the cork style top. Would definitely but it again.
2 oktober 2024
Svar från ZOUSZ
Thank you so much for your feedback! We're thrilled to hear you love the scent and the product overall. We appreciate your note about the cork-style top and will take it into consideration for future improvements. We look forward to having you as a customer again
Had a great experience of the black oud…
Had a great experience of the black oud beard oil on last two occasions,loved the product,unique fragrance . Re ordered!
Received great customer service and replacement product sent out. Satisfied 👍
18 september 2024
Omdöme utan inbjudan
Svar från ZOUSZ
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the Black Oud beard oil and that you had a positive experience with our customer service. Your satisfaction means a lot to us, and we’re grateful for your support and your repeat order. If you need anything else, feel free to reach out!
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