The information on the zoom dog website is missing leading. The dog support for cruciate ligament damage is not as supportive as described. The strap that goes over the dogs back to anchor the devic... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Brilliant, we got the Therapaw dog boot for our greyhound who is recovering from a dislocated toe and infection. After the bandages came off we needed something to protect his foot after resuming walk... Se mer
Customer service is fantastic. I’d just like to give a massive thank you, to Emily, who was fantastic when dealing with a query! Prompt replies and very helpful. WagWear Mojave Breathable Rubber... Se mer
Outstanding customer service I have purchased 2 wiggleless back braces in the past and been very happy with them for one of my dogs. They made all the difference to his walking I purchased a sh... Se mer
Företagsinformation
Skrivet av företaget
Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.
Kontaktuppgifter
Unit 54, Containerville, E2 9FP, London, Storbritannien
- 01730 622544
- woof@zoomadog.co.uk
- zoomadog.co.uk
4,2
Bra
392 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 14 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
excellent service
26 februari 2024
Quality product
Great communication, very helpful and good product as usual. Pity the post office aren't as efficient.
Thank you for your help.
26 februari 2024
Faulty goods,not suitable for purpose.Disgrace of a company, no aftercare. Waste of money,avoid at all costs.
"They keep deleting one-star reviews from their website.
“Ordered two Hock splints. The splints are £95.00 each and I would expect it to last much longer than just a few weeks.
Due to manufacturers faults / faulty goods, and not suitable for purpose sale, reported one day after the guarantee term expired, didn’t asked for a refund but was hoping to get a replacement as both splints are clearly faulty, and not “wear & tear” situation.
Emailed them the pictures of the cracked splints, both in the same pattern / way split and broken. On the phone they agreed it should never happened.
This company agreed to replace ONE, but ONLY if I pay for a second one, or none at all. Trading Standards informed.
Appalling customer service, arrogant and patronising email responses from Joss, and more likely will receive one more on here in the same patronizing manner. Will not recommend to purchase anything from their website. They keep deleting one-star negative reviews from their website.”
12 februari 2024
Omdöme utan inbjudan
I purchased the small dog wheel chair…
I purchased the small dog wheel chair and i can highly recommend these guys,super fast delivery and the wheel chair is amazing. Great service and a brilliant product A+++++
2 februari 2024
Omdöme utan inbjudan
Never ever use them
Never ever use them. I ordered on their website a hind boot u have to click hind or front. I clicked hind. It however ordered a front, I didn't know. One came. I rang immediately to be told I have to pay to return and them pay for new postage. Absolutely zero customer care or after care. Spoke to one lady who said would Tey to get me a free return. Recieved a reply from Joss, who blocked any replies, telling me no only if wrong size or faulty. I was prepared to exchange. Now I want a full refund. Will do by registered and have taken video and pictures to proof never used. I wish I had read the 100s of really bad reviews b4 I bought from them.
I have a scrrwn grab of the email Joss sent last night with reply and reply all deliberately faded so that when you try to reply, you can not. I will find out how to upload such kn this thread. I was 100% prevented from replying. Today, after this, the reply was no longer hidden or suspended.
11 januari 2024
Omdöme utan inbjudan
Svar från Zoomadog
Morning Mark,
Thank you for your email, and I am sorry this has caused such a difficulty.
Once your product is back with us, we will refund you within two working days. Please look out for a confirmation email once this has all been processed.
Just to be clear, we have not prevented any of your emails from coming through. You emailed late last night once I had left the office, so I didn't have the chance to reply yet.
I will put this email up on TrustPilot, we are a small family business and it is important to me that we are completely transparent with reviews.
Kind regards,
Joss
Quick and simple product as shown and…
Quick and simple product as shown and fit for purpose
28 november 2023
Terrible.
Terrible.
Be warned. The company are crooks.
It took ten days to finally get answers to questions prior to the purchase. I have purchased said brace. It's real pain to put on and doesn't stay in place. To send it back - I have to pay and I have now been told I may or may not get my money back - but I'm welcome to pay for and order another brace - if I wish. I'm not surprise by their behaviour. But I had greater hopes and expectations of a company. You have been forwarned.
29 november 2023
Svar från Zoomadog
Hi Susie,
Good to speak to you on Friday when I phoned.
I have copied the email I sent afterwards so that other customers can see full transparency. We are a small business with only three employees, so it is very important for us to be honest with poor reviews so other customers can see we try are hardest.
Dear Susie,
I understand this is difficult but I am here to help you make this easy.
We are very happy to help all our customers with exchanges, we do this every day so please don't be worried about the turnaround time as we can do this quickly for you. We know it can be difficult to buy online, especially for dogs.
We ask all our customers to send the brace back 'as new' with no dog hair or damage, I understand you have been using it outside and are probably worried about the mud. Many customers clean the brace using a roller or similar, so feel free to do the same. I am sure you will do a great job. We have strict rules to stop people from sending back braces full of dog hair.
Once it is looking all clean then follow the exchanges steps here: https://zoomadog.co.uk/pages/returns-exchanges
I am sure you will do a great job of cleaning it, we very rarely have products which are returned hairy, maybe only twice a year, so I am sure you will do a great job.
Once it is back, we can then do the exchange.
Let me know if you have any questions.
Kind regards,
Joss
This was recommended to me by a friend
This was recommended to me by a friend. Delivery was quick and well made
28 november 2023
Svar från Zoomadog
Thank you so much for your review 😊
Ordered splint for my Border Collie.
Ordered splint for my Border Collie.
Fantastic support from Emily and Joss.
Can't thank Zoomadog enough as this splint us keeping my dog alive, without it it's an unthinkable decision that has to be made as her leg is permanently broken, can't plate as it failed before. Leg can't come off as her other leg isn't 100% either, knee keeps discolating.
I won't give up on her yet.
Thank you for all your help
27 november 2023
Svar från Zoomadog
Thank you so much for your review Andy 😊
Thank You.
The customer service and genuine understanding that we love our pet and what our pet means to us.
28 november 2023
Svar från Zoomadog
Thank you so much for your review Natasha, so kind of you 😊
This is a great harness I have bought…
This is a great harness I have bought two! My boy is able to wee without obstruction of straps. Easy to wash and fit a great product 10/10 five stars thank you so much
28 november 2023
Svar från Zoomadog
Thank you so much for your review Tanya, pleased to hear the harness is going well 😊
Fantastic brace and fits beautifully
Fantastic brace and fits beautifully. My dogs personality returned within a day or two. I assume that meant she felt better. She's playful and happy with the carpo flex on. It appears to be doing its job. The ligaments are being rested and the fabric is cushioned. She's able to go for short walks again and is gaining confidence with the reduction of pain in he leg.
28 november 2023
Svar från Zoomadog
Thank you so much for your review Kelly, pleased to hear the Carpo brace is going well 😊
Kudos to the team
Kudos to the team. They are very friendly and businesslike. They respond to e-mails in record time and are very businesslike.
27 november 2023
Svar från Zoomadog
Thank you so much Sasa for the review, means a lot 😊
Svar från Zoomadog
Thank you so much Gavin for your review 😊
Great customer support
We’ve been customers for a while now. Fabulous customer service. Recommended by our specialist physiotherapist.
30 oktober 2023
Svar från Zoomadog
Thank you so much for your review Fleur 😊
Front vest for small wheel chair
Perfect fit once I'd bothered to read the measurement instructions. He is a much happier dog with the front vest and it supports him well. The sniff of a sausage and he whizzes off on his wheels !
27 oktober 2023
Svar från Zoomadog
Thank you so much for your review Kevin 😊
A brilliant product
Great service and a brilliant product. My dog hasn't walked so well in months. I measured her front paw at 5cm so I ordered the Large boot 5-6cm but it was too big. I had no problems sending it back. I ordered a Small 4-5cm and it is a perfect fit. It's a bit expensive but totally worth it and I'll be ordering another for her other front paw.
27 oktober 2023
Fantastic company
Fantastic company. Their Customer Service team are kind, helpful & make sure your experience with the company is a good one. Can’t recommend them enough
25 september 2023
works a well however a little expensive
3 oktober 2023
Omdöme utan inbjudan
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