I lost 29 rides worth about £200+ due to the app not letting me know while buying a bundle of rides that they would expire with the new academic year. They should alert you to this while buying so tha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Se mer
Företaget har svarat
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Se mer
Företaget har svarat
My child stop was showing incorrectly on the app. i spoke to Terry via online chat who sorted it within minutes.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Kontaktuppgifter
110 Clifton Street, EC2A 4HT, London, Storbritannien
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
3,8
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Last year was bad enough
Last year was bad enough, with late arrivals, breakdowns, a smashed window on route, hitting the sides of bridges etc.... My son went back to college today and the bus broke down in Horley, which was the second stop on route. The bus driver didn't say a word to the students on board, my son got a call from the College to say the bus had broken down and a replacement would be sent. Luckily my husband was off work and could collect our son and take him to college himself. So he didn't miss his first day back.
10 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to leave feedback.
We're really sorry to hear about your recent experience and the issues your son has faced, especially on his first day back at college. We completely understand how frustrating this must be, particularly given the difficulties you described as encountering last year as well.
This isn’t the level of service we aim to provide, and we’d like to look into what happened in more detail. Please could you reach out to us directly or respond to our private message with more information? We'll investigate this further and do what we can to prevent similar situations in the future.
Thank you for bringing this to our attention.
Ann
Team Zeelo
This bus service is not as good as last…
This bus service is not as good as last year's service.
Bus is late and tracking app is not accurate, and bus driver doesn't stop at bus stops when asked
My daughter uses this service for school im not impressed so far with breakdowns, late etc
8 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Donna
Thank you for your feedback. We're sorry to hear that you’ve experienced issues during the first week of term, and we understand how frustrating this can be especially when it affects a student’s daily travel.
We have reviewed a number of the associated trips and can confirm that the scheduled stops have been serviced as expected. However, if you continue to encounter problems with the service, we encourage you to reach out to our team directly on 0330 808 3306.
We’d be happy to investigate further and assist in any way we can.
Thanks
Ann
Team Zeelo
Shockingly bad in London
Our oriiginal school bus provider was Kura (which was reliable) which was bought by Zeelo (which has been a disaster).
When migrating the sotware over to the Zeelo app, the process was fraught with difficulty with activiation emails not being sent.
Zeelo support was non-existent and they had to be convinced the issue was on their end and not with our email service.
The process of booking coach journey's is incredibly laborious - instead of being able to book for a term, we need to buy a term/yearly pass (easy enough) and then book for EACH journey individually for the whole year!!
Only one parent can have a "main account" which shows all information. The other parent has to have a "follower" account which only shows tracking information once a journey is in progress. Except that it doesn't even do that.
First day or term was a disaster. No notifications, no journey information and no tracking information provided consistently for dozens of parents. And no ability to speak to someone at Zeelo on an urgent basis (I was on hold for over 35 mins).
Zeelo is a "transport as a service" platform - they provide the software and have the contracts with travel operators. They rely on AI algorithms for their software and have clearly no regard for the actual user experience or in investing in customer service operators who can actually fix the issues (you can't speak to their tech teams directly).
A great example of how not to run a business or service.
4 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your detailed feedback. We're very sorry to hear about the challenges you've experienced during the transition from Kura to Zeelo, and we appreciate your patience throughout this process.
We understand that the initial registration and activation process may not have been as smooth as expected, and we acknowledge the concerns you've raised regarding account setup, journey booking, and communication. The booking process, while more manual, is designed to help us manage seat capacity effectively and support important safeguarding measures. However, we appreciate that this can feel burdensome and are continuously looking at ways to improve the user experience.
Now that the service is fully in place, we hope you are beginning to see some of the benefits. That said, if you are still experiencing any issues or require assistance, please don’t hesitate to reach out to us via email, live chat, or by calling us directly on 0330 808 3306.
Our team is here to help and will do their best to resolve any concerns promptly.
Thank you again for your feedback.
Ann
Team Zeelo
Joanne did an amazing job helping us to…
Joanne did an amazing job helping us to sort out login issues. Very efficient. Thank you
28 augusti 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Joanne.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
I was having trouble setting up the payments
I was having trouble setting up the payments for Zeelo so I messaged Ann and she was very helpful and resolved the problem for me. Thankyou so much for your time and help.
25 augusti 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great Customer Service
Needed help booking my daughters school trips as new to the App. Joanne was friendly, professional and patient. Explained it all in detail and made the booking experience so much easy for me. Thanks Joanne really appreciated all your time!!!
18 augusti 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Joanne.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Recommend
I’ve been using Zeelo for over a year now, and this has been a great experience. Friendly drivers, comfortable coaches, and a reliable service. On the few occasions where I’ve had technical issues with the app, these have been resolved very quickly without fuss by great customer service (thanks Ann!)
22 juli 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great service via the online chat function
The customer service, via Terry on the online chat, was super efficient and helpful. We haven't yet started the school coach servive so I can't comment on that.
16 juli 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Sara
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Easy.....great job
Ann dealt with the issue i was facing effectively, efficiently and politely. Problem resolved within seconds, thank you Ann!
11 juli 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Ben
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Super quick customer service
I had an issue, sent a message at 5pm which was answered quickly and clearly by Ann at 8am the next day.
9 juli 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Kate
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great help from Terry this morning…
Great help from Terry this morning rescheduling our school ride.
12 juni 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Paul
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Always super helpful
Always super helpful, friendly and efficient - thanks to the lovely Ann on this occasion for her assistance.
5 juni 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Easy to access and cheap rides
Easy to access and cheap rides with really good customer support. I had a chat with Daniel from Support regarding an issue and he was really chill and great at handling the problem at hand.
27 maj 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Daniel.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great customer service
I started using the service today. Its a new system in comparison to the previous one so I needed some help. Vicky was amazing. She was very patient and sorted everything.
16 maj 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Vicky.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Terry helped me sorting out incorrectly…
Terry helped me sorting out incorrectly setup account issue. Much appreicated.
24 april 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Marvellous Vicky!
I had some technical glitches this evening probably my end rather than Zeelo's and I reached out to Vicky who was absolutely outstanding in her professionalism and genuinely warm and friendly persona. Thank you Vicky for making it a positive experience and for doing what you said you would. You are an asset to Zeelo.
23 april 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Vicky.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great experience with customer service…
Great experience with customer service of zeelo app, “Anns” easily reachable customer care executive. Good Team👍🏽
15 april 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Helpful and accommodating
When needing to make account changes, Ann was extremely responsive. My request was dealt with within an hour of contacting the Zeelo team.
9 april 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Had an issue with my transaction
Had an issue with my transaction. Terry in customer services has been an absolute gem and made the whole experience stress-free. Cheers !
27 mars 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Brilliant customer support and speedy…
Brilliant customer support and speedy response from Ann
25 mars 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Heather
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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