I lost 29 rides worth about £200+ due to the app not letting me know while buying a bundle of rides that they would expire with the new academic year. They should alert you to this while buying so tha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Se mer
Företaget har svarat
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Se mer
Företaget har svarat
My child stop was showing incorrectly on the app. i spoke to Terry via online chat who sorted it within minutes.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Kontaktuppgifter
110 Clifton Street, EC2A 4HT, London, Storbritannien
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
3,8
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer service from Ann…
Brilliant customer service from Ann today to resolve a complicated set up issue that I was having with my account. Thank you.
6 november 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Suzanne
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Website sucks and is very buggy
Website sucks and is very buggy, the anus head who made the website forgot to add simple AM and PM to time to prevent confusion, their website has no means of customer feedback hence why I'm here, and worst of all their coaches have no air con or openable windows so god forbid you have a long journey. stay away if you can absolute garbage
3 november 2025
Omdöme utan inbjudan
Brilliant customer service by Terry…
Brilliant customer service by Terry today.
31 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Chris
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
The worst bus service
The worst bus service. Buses go missing, don't turn up on time. I have had them just disappear with no updates, and then when I ask for refund and provide clear evidence they refuse the refunds. Have spent so much money on taxis and buying new train tickets due to their incredibly poor service and communication.
28 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for your feedback, and we’re very sorry to hear about the issues you’ve experienced.
Our team has explained the process regarding onward and third-party travel on several occasions. Unfortunately, we’re unable to authorise refunds for additional transport such as taxis or trains that have been arranged independently and without prior agreement.
Please be assured that if there is ever an issue with our own service, we will either arrange alternative transport for you or make pre-agreed arrangements directly with affected riders.
Thanks
Team Zeelo
Nightmare with booking, pointless messaging system, not flexible
Extremely disappointed with Zeelo. Booking a ride is a nightmare, both the app and website are painfully slow and crash constantly. It can take 30+ minutes just to book, and even longer to make changes. Notifications about delays are laughably late; I got a message saying the bus would be 25 minutes late 28 minutes after its scheduled arrival. The bus actually showed up 52 minutes late. Feels like their servers are running from a shed, or maybe the Moon. Was unable to change the booking due to website constantly crushing, the driver won't let me in even having plenty of available seats. If I had a choice, I would never use it again. Zeelo makes commuting a really unpleasant experience.
29 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the difficulties you experienced when using our app and website. We completely understand how frustrating this must have been and apologise for the inconvenience caused.
We’ve reviewed your details but couldn’t find any record of you reaching out to our support team regarding these issues. If you’re still encountering problems, please don’t hesitate to contact us directly so we can look into this for you and provide further assistance.
Thank you
Team Zeelo
I had to request a refund as my son was…
I had to request a refund as my son was given a bursary for his transport.
I cannot fault the service I received each time I phoned. The staff were so helpful.
Today I spoke to a lovely lady called Ann who not only arranged for the refund but went on to book my son on his bus up until December. It’s so refreshing to speak to a customer service team and have everything dealt with quickly and effectively. Thank you again Ann
24 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Chris
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
We worked with Ann on a issue we were…
We worked with Ann on a issue we were trying to resolve involving billing. They were able to consistently communicate with us during the process and ultimately were able to get us all taken care of. We were very happy with the level of customer service.
22 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Ron
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
very poor contact details
very poor contact details. My son bus is often full and he cant get to college, no email to reach out to just an "AI chatbot" that clearly isn't AI as it doesn't answer your question then freezes!
14 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Simon
Thank you for taking the time to share your feedback.
We’re sorry to hear about your recent experience and understand how frustrating it must be when your son is unable to board due to a full shuttle. We genuinely appreciate you bringing this to our attention.
Please be assured that all of our contact information can be found directly within the app and on our website, including access to live support. In addition, we have reached out to you directly through this platform should you wish to respond, our team is ready to assist you.
Alternatively, if you’d prefer to get in touch via email, you’re welcome to contact us at contact@zeelo.co , and we’ll do our best to resolve the issue promptly.
We value your feedback and are committed to improving your experience.
Thanks
Team Zeelo
Zeelo's customer service team are the best
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately. He explained what information I needed to provide and what Zeelo would need to do on their side. Terry also kept in contact during all parts of the process. Thank you so much helping resolve a stressful issue and keep up the good work.
10 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Melanie
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Illegal practices
Created a Direct Debit without my authorisation. Customer Service are completely inept at handling any type of issue. They either don't understand or don't care. Every opportunity is taken as a chance to either blame you for their errors or deflect from the problem.
A company having your bank details on record does not automatically entitle them to create Direct Debits without your authorisation.
29 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Thomas
Thank you for taking the time to leave your feedback, and we're sorry to hear about your recent experience.
We’d like to clarify that we are unable to create a Direct Debit on your behalf, as we do not hold or store any personal banking information. For a Direct Debit to be set up, it must be initiated by the account holder through their own online account—either via our website or mobile app.
We understand you are already in communication with one of our account managers, who will continue to support you with this matter. However, if there’s anything further you would like to raise or clarify, please don’t hesitate to respond to our direct message. We’re more than happy to assist with any concerns you may have.
Thank you
Team Zeelo
Fantastic service
What a fantastic service. I had to amend the drop off location for my sons journey to Hartpury College, I wasn’t even sure if you could do that but Zeelo couldn’t have been more helpful and the boarding pass was updated immediately! Highly recommend Zeelo. Dee Knight-Barrett
2 oktober 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Dee
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service which I believe was provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great Service
Very prompt and efficient service from Ann who sorted some issues concerning the young lady who we care for and her transport to and from College.
All done by exchanging a couple of bits of communication by email, if only other things were so straightforward !
Thanks again Ann
23 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Steve
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
poor service
Company offers poor service; they use unreliable subcontractors. Children are always late as the buses don’t show up.
App is very poor. Doesn’t allow you to change stop without contacting them; doesn’t allow for more than one parent to track. Sends wrong notification of child not boarding the bus. Only allows 3 people to be added. Customer support suggests using shared log in which introduces cyber risk.
18 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for your feedback, and we're sorry to hear about the issues you've experienced with our service and app functionality. We understand how important reliability and accurate tracking are, especially when it comes to transporting children safely and on time.
We take your concerns seriously and we’d like the opportunity to investigate this further and see how we can assist.
Please respond to our direct message or get in touch with us directly so we can look into the specific issues you've raised and work towards a resolution.
Thanks
Ann
Team Zeelo
Great experience
I have only had the best experience witj Zeelo customer services. All the people i have dealt with are not only professional but also really friendly, kind and willing to help.
We had problems with our yearly bus pass not appearing on the app, the lovely Ann went extra mile to find the problem, kept us updated and called us as soon as it was solved to let is know. Really lovely and helpful, friendly. Just a pleasure to deal with. Thank you very much!
16 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Kristine
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Excellent Customer Service Zeelo! (Terry)
I needed some help with both a complex booking and some information about a previous journey. I contacted Zeelo and spoke with Terry who was courteous, polite, well-informed and was able to address all questions. Just an excellent experience overall.
12 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Ann was a really great help when I…
Ann was a really great help when I needed to cancel a pass, even followed it up to confirm my refund. A little wait on the phone to get through but once through they were extremely helpful.
10 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Heidi
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great Customer Service
Whilst I don't find the zeelo app to be as functional as the Kura app that my son's school used last year to book his school travel, I was, however, lucky enough to be spoken to by Ann yesterday. She helped me navigate getting a new travel pass and an additional pass, due to being a separated parent. I had been trying to get through on the telephone for over an hour, so I was not in the best of moods, but Ann handled the situation (and me!) brilliantly, and also phoned back afterwards to give me an update. Great customer service that turned my opinion of the service around, Thank you! :)
11 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Simon
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Absolute rubbish
Absolute rubbish. My daughter missed her first week of college due to the app not working, she logged on once, all seats were full, then the whole system shut her out and no matter how many emails she sent they have never contacted her. If I could give zero stars I would! I spent an hour on hold - the wait is 18 mins, the wait is 13 mins, the wait is less than 5 mins. 45 mins later they hung up on me. Disgraceful
11 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Karen
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must have been for your daughter to miss her first week of college and for you to face such difficulty trying to get in touch with us.
This is not the level of service we strive to provide, and we’d like the opportunity to put things right. Please respond to our direct message or reach out to us with your details so we can look into this further and ensure it's properly followed up.
We appreciate you bringing this to our attention and hope to resolve it promptly.
Thank you
Ann
Team Zeelo
Extremely poor experience with Zeelo
Extremely poor experience with Zeelo. Our school changed coach provider. Difficultly paying on the app, daughter was told she shouldn’t be on the bus, impossible to get through on the phone, average wait time is over 30 mins. We were given Sophia as a contact and she ignored all of my emails this week and we had the canx the service
11 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to share your feedback. We're really sorry to hear about the difficulties you’ve experienced—from issues with the app and communication, to the confusion on board and delays in reaching our support team.
This isn’t the experience we want any of our customers to have, and we understand how frustrating it must have been, especially when trying to ensure your daughter had a smooth and safe journey.
We’d really like the opportunity to look into this further and see how we can help. Please respond to our direct message or reach out to us directly so we can assist you more effectively.
Thanks
Ann
Team Zeelo
Ann deserves a Christmas bonus!
My Daughter has just started collage so new to the booking system which in itself is simple to use via the app but changes needed to be made to our account which required a phone call. After 45 minutes on hold due to high volume of calls, I couldn’t have been better looked after by Ann, not sure if she has an E on the end, Then had to call again today and how lucky was I that Ann answered my call for the second time. Again she couldn’t have been more helpful. I wish all call handlers were this lovely and happy to help. Thank you Ann (hope that’s the correct spelling). Matt.
10 september 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Matt
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.