I lost 29 rides worth about £200+ due to the app not letting me know while buying a bundle of rides that they would expire with the new academic year. They should alert you to this while buying so tha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Se mer
Företaget har svarat
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Se mer
Företaget har svarat
My child stop was showing incorrectly on the app. i spoke to Terry via online chat who sorted it within minutes.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Kontaktuppgifter
110 Clifton Street, EC2A 4HT, London, Storbritannien
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
3,8
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I lost 29 rides worth about £200+ due…
I lost 29 rides worth about £200+ due to the app not letting me know while buying a bundle of rides that they would expire with the new academic year. They should alert you to this while buying so that you buy single rides rather than a bundle of 50. Absolutely outrageous!
7 september 2026
Omdöme utan inbjudan
My child stop was showing incorrectly…
My child stop was showing incorrectly on the app. i spoke to Terry via online chat who sorted it within minutes.
2 september 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello Stacy
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Responsive, helpful, stress-free
Responsive, keep to help, flexible, and overall a really positive and stress-free experience when booking or amending school travel. Thank you Ann!
20 juli 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello Michelle
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Outrageous terms for ride bundles
I bought a ride bundle towards the end of the previous academic year, and have now been advised that the 20 remaining credits that I have cannot be rolled over or refunded. This was not clear to me on booking, and I had no warning that the tickets would be expiring. I tried to contact customer service but got a 'computer says no' response, and they blamed the school. Clearly they could refund or roll over the tickets if they chose to. Very poor customer service - as previous reviewer states, feels like a big scam.
17 juli 2026
Omdöme utan inbjudan
Ride bundles are a scam
Whilst I've been happy with the service on the whole, The pass bundle is a scam, doesn't carry over to the new term and you only save £1 over 10 rides. There is zero customer service, just a bot. They don't do refunds and you can't cancel rides or bundles. I've been booking rides individually because my bundle wasnt showing any schedule for my particular stop and now I've realised its now showing a schedule having just paid another £10 for a return ride. I've requested a refund but their terms and conditions prohibit any refunds. This means the remaining five return journeys have cost me £70.
9 juli 2026
Omdöme utan inbjudan
Zeelo manage a coach run between…
Zeelo manage a coach run between Alderley Park and Macclesfield. It is consistantly late and has been now for the 2 year in a row that they have managed it, it used to be under swans and they ran it very well, it is badley managed now. The customer service is bad when i conplain to them direct they are dismissive and do not care that they have a large impact on our jobs/lives. They go through drivers very quickly and every time there is a new driver we havs weeks of late arrivals and chaotic unsafe driving. Any good drivers quickly disapear. Whilst i am setting the date as the date i am writing the review, this is a consistant and ongoing issue that zeelo seemingly dont care about.
23 juni 2026
Omdöme utan inbjudan
I am a Tesco employee at Google…
I am a Tesco employee at Google Distribution, commuting daily by Zeelo bus from Kingston upon Hull to Goole. The bus air conditioning is broken, the heating is on constantly, and the temperature inside reaches up to 40°C. The bus registration number is A20 EYC. We feel treated worse than animals. This has been reported multiple times, but nobody is doing anything about it.
If nothing is done, the problem will not be solved and the situation will be reported to Health and Safety Executive
29 maj 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello Dawid
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
The comfort and wellbeing of our passengers are important to us. Temperature levels within vehicles can vary due to a number of factors, including weather conditions, passenger numbers, and the vehicle's heating and cooling systems. As a result, the temperature may not always be suitable for every passenger on board.
If a passenger is experiencing discomfort during a journey, we would recommend raising this with the driver in the first instance, where it is safe and appropriate to do so, as they may be able to make adjustments at the time.
We would be more than happy to investigate the concerns you have raised and would encourage you to contact our team on 0330 8083306 with further information, including the date and time of the journey. It would also be helpful to understand whether this is an ongoing issue or an isolated incident, as this will assist us in carrying out a thorough review.
Thank you again for your feedback.
Team Zeelo
Always v helpful customer service and…
Always v helpful customer service and supportive and helpful. Thanks to Ann for your help today !
15 maj 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello Mr Sharma
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Simply the worst.
Worst clservice ever! the school changed company for next school year. So good!
1 maj 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for taking the time to provide feedback via Trustpilot and for supplying the additional information we requested via this platform.
Having reviewed your account, I can see that there has been no interaction with our Customer Service team since September 2025. While we appreciate all feedback shared with us, we are unfortunately unclear on the concerns raised given the limited recent contact and overall minimal interaction with our service.
If there is a specific issue or concern that we can assist you with, we would very much like the opportunity to support you further. Please feel free to contact our team at contact@zeelo.co and we will be happy to help.
Thank you
Team Zeelo
New term booking always fails
For the new summer term, again, I'm unable to make a booking online. The app and website keep giving me an error that I have already purchased the pass, but I have not. What I had purchased was a pass for the last term.
I get this error every single term.
Customer care is non existent, the AI bot doesn't help
13 april 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello
Thank you for your feedback, and we’re sorry to hear about the issues you experienced when trying to make your booking.
We have reviewed your account and can confirm that the "Summer Term" pass has now been successfully purchased. We understand how frustrating it can be to encounter errors during the booking process, and we apologise for the inconvenience caused.
If you experience any difficulties in the future, our Customer Care team is here to help and can be contacted via live chat, email at contact@zeelo.co, or by telephone on 0330 808 3306
Thank you
Team Zeelo
Underage unattended drop off
Several incidents where the driver arrived earlier than scheduled and dropped off underage child unattended.
23 februari 2026
Omdöme utan inbjudan
Svar från Zeelo
Good afternoon
Thank you for taking the time to provide your feedback via Trustpilot.
We have reached out to you directly and would appreciate it if you could respond to the team with the specific dates and times of the incidents referenced, together with any additional details that may assist us in reviewing the matter thoroughly.
Please be assured that we treat all safeguarding-related concerns with the utmost seriousness. In order to properly assess and address the points you have raised, we require further information so that a full review can be conducted.
We look forward to your response.
Team Zeelo
Zeelo
Zeelo – this is unacceptable.
Today, before school finishing time, we received a notification stating that our daughter had not boarded the bus home. This was incorrect. After waiting in your so-called “emergency” call queue for around five minutes, we were eventually told this was a system failure and that we “shouldn’t worry”.
We pay over £2,000 per year for this service — more than the previous provider — yet since Zeelo took over we have experienced repeated failures in tracking and notification. Parents have spent hours trying to establish whether their children are safe. That is not the service we are paying for.
This is particularly serious because these are young schoolgirls, and they are not permitted to carry mobile phones under school policy — one of the reasons we chose the school in the first place. When your system fails, parents have no independent way to confirm where their child is or whether they are safe.
This system exists for safeguarding, not convenience. Intermittent failures are worse than constant ones: they create panic, uncertainty, and force parents into unnecessary “rescue mode” when nothing is actually wrong — or worse, when something might be.
We know we are not the only families affected. Parents are repeatedly fobbed off, and nothing materially improves.
If Zeelo cannot deliver reliable, accurate, real-time information, parents will rightly question whether to continue using — or paying for — this service next year. Given the repeated failure to meet contractual expectations, some form of fee reduction or compensation would also be entirely reasonable.
Please take this seriously. Children’s safety must not be compromised by constant IT issues.
9 februari 2026
Omdöme utan inbjudan
Svar från Zeelo
Good afternoon
Thank you for taking the time to leave feedback on Trustpilot. We’re very sorry for the incorrect notification you received and for the distress and inconvenience. We fully understand how concerning this situation would have been and apologise for any concerns this would have caused.
While we have live tracking systems in place to monitor journeys to ensure services are tracked as efficiently as possible, and with training also provided to all drivers by our partner operators; there are still unfortunately factors outside of our direct control that can occasionally impact tracking and notifications, including signal issues and driver interaction with the system. On this occasion, the issue was identified as human error relating to the driver.
Following your earlier conversation with management, this matter has been formally raised and will be monitored closely to ensure no further issues occur. Your feedback has also been reviewed as part of this process.
Please be assured that journeys are actively monitored, and should any issues arise during a service, appropriate communication would be issued. Safeguarding remains our highest priority, and we appreciate you bringing this matter to our attention.
Thank you
Team Zeelo
Really poor customer service but made up for it by telephone
Really poor customer service, waiting over 2 hours for someone to speak to and im still waiting. Almost as bad as evri for customer care.
After waiting they responded to my review and once I spoke to someone via telephone they were fantastic and very helpful.
19 januari 2026
Omdöme utan inbjudan
Svar från Zeelo
Good afternoon
Thank you for taking the time to leave feedback via Trustpilot.
We are sorry to hear about your experience. At present, we are not experiencing any call queues and have several members of staff available to assist. To ensure you are able to reach us without delay, please check that you are contacting us using the correct telephone number, which has been provided for your reference.
UK - 03308083306
US - +1 716 575 2271
Thank you
Team Zeelo
Would not reccommend
Rubbish App, bad service, I wish we had another option! You cannot speak to anyone; there is no phone number. No one responds to the live chat. Zero flexibility when trying to book a school service. When they respond via email, it is days after any enquiry. We needed an option for a half-term school pass as we are hopefully moving house and need transport till that happens, the only option is to book for the full term, which means we will be paying for a service we won't use for most of it. The situation is stressful enough as it is. If I had any other options, I would use them! But we don't. The app wouldn't let me set up a direct debit, so I had to pay £600.00 in one go. The app lags and doesn't update properly; it constantly fails to record that our child was on the bus, confusing, and I had to keep track of him via a third-party tracking app to make sure he was safe.
3 januari 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello Alice
Thank you for taking the time to share your feedback with us via Trustpilot.
We’re very sorry to hear about your experience and understand how stressful this situation has been, particularly when arranging transport for your child during an already unsettled time.
Our team has already responded directly to you to outline the specific options currently available for the school in question. We appreciate that, in this instance, these options do not meet your requirements, and we’re sorry for the disappointment this has caused.
Regarding tracking, if you experience any issues, please do reach out to our support team. A tracking link is issued for each individual journey, and when using this link you should be able to track the service as normal. Our team will be happy to investigate further if this is not working as expected.
We’re sorry that your overall experience has not met expectations. Should you wish to discuss your concerns further, our team is available on 03308083306, and we would welcome the opportunity to assist where possible
Thank you
Team Zeelo
Ann was absolutely brilliant at getting…
Ann was absolutely brilliant at getting my stop and changing it . Very efficient and quick . Thank you !
1 januari 2026
Omdöme utan inbjudan
Svar från Zeelo
Hello Bella
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Excellent customer service
My daughter passed her driving test a few weeks after signing up Zeelo for her travel to and from college. I had to sign up for the full college year and was expecting a bit of a nightmare to cancel, but communication was great, a lady called Ann was particularly helpful and in my opinion went over and above what I was expecting to help sort the cancellation out. Excellent customer service.
18 december 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Nick
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Do not refund your left over rides I…
Do not refund your left over rides I have 55 for my daughter, cancelled collage days due to teacher absences etc, rides do not carry over it's a rip off, how can they take your money and not provided a refund when the rides are left over or even carry them over after all they are paid for. Somebody in that company is making a lot of money !?
14 november 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Dominique
Thank you for taking the time to share your feedback with us via Trustpilot.
We’d like to clarify how our passes work for this specific school. The service referenced is a term-based pass, not a ride bundle. These passes allow travel on a set number of days per week during the college term and are allocated as credits for use within that term only.
As term passes are time-limited products, any unused credits expire at the end of the term and do not carry over. To continue using the service in a new term, a new pass is required. This is outlined as part of the pass conditions at the point of purchase.
If you would like any further clarity or wish to discuss this further please do reach out to our Customer Care team who will be happy to assist.
Thank you
Team Zeelo
My daughter has been using Zeelo for…
My daughter has been using Zeelo for over a year to get to college and is repeatedly late. She is late arriving and returning and arriving home. It takes her over 2 hours each way, completely unacceptable. I've complained so many times and they just say they are looking into it. But nothing changes
26 november 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Nicola
Thank you for taking the time to share your feedback, and for submitting your comments on Trustpilot.
I can see that your concerns have been raised previously and reviewed with both the operator and the school. We have also notified you of adjustments made to the timetable in response to these issues. Please note that any route or timetable changes require a full operational review to ensure they are safe, practical, and sustainable, which can mean they take some time to implement.
We appreciate your patience and understand how frustrating ongoing delays can be. Your feedback is important to us, and we will continue to monitor the service closely to identify any further improvements.
Thank you
Team Zeelo
Many thanks to Ann for clearing up my…
Many thanks to Ann for clearing up my booking issue and providing a solution for the future.
24 november 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Deb
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
I am a regular commuter on the St…
I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony.
Taking the Zeelo bus driven by Tony is always a reliable and happy experience. He is consistently professional, courteous, and ensures every journey is safe and on time. Knowing Tony is behind the wheel makes my daily commute worry-free.
I'm glad you have invaluable employees like him.
10 november 2025
Omdöme utan inbjudan
Svar från Zeelo
Hello Carol
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Tony.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Detta är Trustpilot
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