Zarendom Omdömen 16

Vorsicht!!! Wir haben 15 Dosen Kaviar bestellt und sind seit vielen Jahren Kunden bei Zarendom. Umso enttäuschender war diese Bestellung: Der Kaviar war offensichtlich verdorben. Bereits beim Öffnen der Dosen entstand ein starker, unangenehmer Geruch, und der Inhalt war komplett ungenießbar.

Ein Teil der Ware war als Geschenk für Geschäftspartner und Familienmitglieder gedacht. Leider haben sich auch diese sofort über die verdorbene Qualität beschwert – eine äußerst unangenehme Situation für uns.

Wir haben den Mangel umgehend gemeldet, doch der Kundenservice reagierte äußerst unprofessionell. Sowohl telefonisch als auch schriftlich wurde unsere berechtigte Reklamation schlichtweg abgelehnt, obwohl die Produkte noch mehrere Monate Haltbarkeit hatten.

Für ein Unternehmen, bei dem wir jahrelang Kunde waren, ist dieses Verhalten absolut enttäuschend. Qualität und Kundenservice lassen hier stark zu wünschen übrig. Nie wieder!!!

Ich habe bei diesem Verkäufer 12 Dosen schwarzen Kaviar à 250 g bestellt. Die Lieferung kam vor über einer Woche an. Nach Erhalt wurden alle Dosen sofort in meine Gefriertruhe gelegt, da solche Mengen normalerweise über einen längeren Zeitraum konsumiert werden.

Gestern haben wir die erste Dose geöffnet und sofort einen starken fauligen Geruch festgestellt. Der Kaviar war in einem sehr schlechten Zustand: Die Eier waren beschädigt und zerdrückt, der Inhalt schwamm in einer gelblich-trüben Flüssigkeit und hatte eine breiige Konsistenz. Aus Gründen der Lebensmittelsicherheit wurde der Kaviar nicht probiert.

Um sicherzugehen, dass es kein Einzelfall ist, wurde eine zweite Dose geöffnet – mit dem gleichen Ergebnis. Das Öffnen der zweiten Dose wurde auf Video dokumentiert.

Da bereits zwei Dosen hintereinander verdorben waren, gibt es ernsthafte Gründe anzunehmen, dass die gesamte Lieferung betroffen ist. Das Produkt ist eindeutig nicht zum Verzehr geeignet und kann ein Gesundheitsrisiko darstellen.

Ich habe den Verkäufer kontaktiert und die Situation geschildert. Derzeit ist außerdem ein Fall über PayPal eröffnet, auf den der Verkäufer bislang nicht reagiert hat.

Käufer sollten bei Bestellungen von Lebensmitteln bei diesem Verkäufer sehr vorsichtig sein. Die Qualität der gelieferten Ware war in meinem Fall absolut inakzeptabel.

We found the offer on the Zarendom Website for „2 x 125g Osetra Caviar at 209€ instead of 418€ very attractive, especially as the description on the website read like we will get a premium caviar.
The product-photos on the website show beautiful dark caviar balls that can be estimated to about 2-3 mm in diameter, similar to those we often had often from other caviar shops selling Osetra (or Osietra). Everything looked like a good place to buy great caviar and the company presented itself professionally.

So we ordered and receiced the caviar in a good cooling-box.
When we opened the first tin of that Zarendoms Osetra Caviar, we were very surprised. Inside the tin were very little, all yellowish (!) balls measuring only about 1–1.5 mm. Well, we were not even sure if this could even be called „caviar balls“. They had a mushy consistency and tasted completely bland. The typical bursting of the balls on the tongue was also absent.
When we asked Zarendom in a friendly way that there eventually was a mix-up of the tin-labels as the caviar was much smaller than regular Osietra, had a very different color and does not even come close to the product-pictures shown on their website, they simply replied "Sturgeon caviar is never large, and the colour of the caviar can also vary.". That‘s all they had to say about it, so we asked to return the product.

We were offered a credit note if we returned the one remaining full, sealed tin, but they would not credit the tin that had already been opened. Well….

The product quality is totally unacceptable and completely different from the pictures shown on the website. From a reputable caviar supplier, we would have expected, first of all, an acknowledgement and apology for the clear deviation in look & quality, as well as an offer to exchange the goods or issue a full credit note.
Zarendom is disappointing in terms of quality and service.

Terrible service
With a promised delivery time of 1–2 business days, the order had not even been shipped after a week, despite the website stating that they commit to dispatching within that timeframe.
Customer service was rude and disrespectful over the phone.
I do not recommend this company.

Trójka dla tego, że mają przewoźnika FedEx. Nie nazwę tej firmy kurierskiej innymi słowami, jak NAJGORSZA ! Brak żadnej gwarancji dostawy. Moje zamówienie wręczyli nie wiadomo komu z innym Nazwiskom i twierdzą, że doręczyła do odbiorcy, Zarendom powiódł się na to godnie - zwrócił pieniędzy. Tylko zwrócić miał ten nie udany FedEx.
Pod czas dostawy poprzedniego zamówienia, rosyjsko języczny kurier zadzwonił do mnie i zaproponował mi lecieć do niego nie wiadomo gdzie po odbiór, bo on ma problem z parkowaniem. Kiedy ja nie zgodziłem się, zapytał mnie: czy chcę odebrać paczkę i pojechał sobie. Wtedy przesyłka z KAWIOREM ! została doręczona w następnym dniu. Władimir Tarchanow

Envio de Alemania a España alimentos que necesitan refrigeración . He pasado la fecha de entrega y veo que paquete esta en Alemania . Despues tenemos sabado y domingo...., me quieren entregar alimentos podridos?
Creo que tienen que cambiar empresa de transporte, me parece que FedEx lo esta haciendo con falta de respeto ... Alemania esta perdiendo reputacion de empresas serias y responsables.

Azienda già sperimentata. Si conferma professionale e veloce. Prodotto acquistato Red caviar Gold quality. La spedizione costa 20€ dalla Germania ma il prezzo ci sta perché prodotto fresco con opportuno imballaggio in ghiaccio secco. Ordinato di domenica sera mercoledì era già a casa mia con FedEx iper professionali. Tracking perfetto, prodotto arrivato perfetto. Ottima esperienza di acquisto e di gusto. Consiglio

We did order 12 cans of red caviar. The shipment did not arrive on time but 10 days after shipping from Berlin. As it is delicat food that needs cooling during transport we did return the shipment with Fedex and asked for a refund. We have written and called the company for a refund but they do not react. The amount is 250 Euro.
Afterwards we found out that the company has Russian roots, but the fact that they do not act profesionally in terms of trade and business has offcourse nothing to do with this fact. At least we prefer to think so.
Our problem is that in this case Zarendom dont return our payment or suggest to resend the shipment with fast delivery setup.

Отличная икра за разумную цену. Быстрая доставка во Францию. Спасибо!

We live in Denmark.We ordered 6 cans of red caviar with the special offer : pay for 5 and receive 6. We received only 5 cans. We call them. They ask us to send pictures of the package. We do that. No answer. We call them again. They say they did not receive the mail from us. They really did, they probably did not want to answer. Maybe we will forget about it. They ask us to send pictures again. In a few days we received an answer.
They wrote to us that they did send 6 cans. If we received 5 it must be stolen by someone in the transport company Fedex.
We call them again and tell them : please contact Fedex. They do not want to. Their answer is : everybody has to live with the fact that something is stolen in your life. We contact Fedex and they tell us : if something disappears they should be contacted by the company who sent it. Fair enough. People who work in Zarendom are from the Soviet Union. They are selling products in western Europe but their service is like we were all living in the Soviet Union. NO SERVICE. I have seen on Trustpilot that we are not the first customers that have the same problem with them. They refuse to help because they know if you do not live in Germany it is difficult to complain.
But there is a way : contact your bank and demand money back. Do not let Zarendom win a case like this.

Very bad company.
I see same reviews from other buyers.
Never buy here! They are Liers!

Заказали 6 банок красной икры со специальным предложением 5+1 бесплатно. В посылке было доставлено только 5. Когда связались со службой поддержки клиентов, они полностью проигнорировали нашу жалобу, сказав, что у них есть ежедневный подсчет запасов, и отправленное количество соответствует заказанному количеству. Вес посылки документа FedEx составил 1,9 кг, посылка с 6 банками, водопоглотителем и прокладкой должна превысить 2,2 кг. Но все наши аргументы были проигнорированы.
Очень хамское отношение, наш совет- НИКОГДА НЕ ПОКУПАЙТЕ В ЭТОЙ ФИРМЕ!

Упаковщики не умеют считать до шести....
Оплачено за 6 банок- прислали 5 банок.
Деньги не вернули...
Обходите стороной эту компанию...иначе деньги на ветер!

I ordered 6 cans of red caviar with the special offer of 5+1 free. There were only 5 delivered in the parcel. When I contacted customer service, they completely ignored my complaint, saying that they do have a daily stock count and the quantity shipped matched the quantity ordered. The FedEx document had a parcel weight of 1.9 kg. One can is 310g and the box is 200g, so the parcel with 6 cans, a water absorber, and space fitting should go over 2 kg. But all my arguments were ignored. That was a sad moment because I ordered caviar for Xmas and this is a gift I received from them. No trust for them anymore.

We have been purchasing caviar since many years.
We use to make our orders at Zarendom.de, usually works well.
We make big orders because of delivery cost and last time we ordered 15pcs Chum Salmon Caviar Premium 250 g.
Unfortunately when we opened one jar December 20, 2020 it was molded!
The best before date is March 8, 2021.
We ordered from this company and other before and we know how to keep caviar proper way in very cold place.
The problem probably accrued because of the wrongly produced can (bad sealing and air contact in the can). It can be very bad, it is fresh product and fish poison is one of the most dangerous.
It was good that we noticed mold and did not consumed caviar.
Problem should be simply solved, we are old customers and we order for 400 euro.
Now we need to warn all customers, this company is unable to solve a simple problem.
We gave supplier a fair opportunity to solve this problem sending 3 e-mails to customer services at zarendom.de
Two of three e-mails have never been answered, one answer “you kept caviar in a wrong temperature” (so it’s our fault the molded product)
The question is how can we proof that all cans war stored in the same place same temp etc.?
Second question - should we really be accused of wrongdoing or lying for a 22.00 euro product, especially being clients since more than 10 years and buying large quantities?
Because of bad service and poor judgment we do not recommend zarendom.de as your supplier.
This is pity because products are good.
However you need to rely on the company you buy food from.
I will now try another supplier and I’ll write a new review about quality and service.

Bought red caviar from the company several times. The quality is very high indeed, the product is fresh, not too salty, firm enough, delivery from Germany to UK is not that expensive and very, very quick. The product comes in a well isolated box so no worries about it going bad even in hot weather. But the main thing is the quality - I usually try the caviar first before buying (I know how the good one should taste) but with Zarendom can do it with me eyes closed. Will buy again for sure.
NB Go for the Premium, be it кета or горбуша, it just tastes better with the price being jnle marginally higher, and do not miss their special offers, they are good.

Very tasty caviar! Love it every year