YPO Omdömen 

Placed an order, paid in full with confirmation of delivery between 5 and 7 days. Received nothing, heard nothing. Chased. Nothing. Chased again. Told to wait. Chased again. Told to wait, and on and on and on for over a month. Then, told 'we cant fulfill you order' with no further examination. Shocking!

Ordered a DeLonghi aircon unit online after calling to make sure they have them and will deliver. The next day i get a laconic email from a Charlotte Conelly saying it is not made anymore! No words of refund or else but lots of enbellishing of customer services of she is in charge. Calling the office , not her, i was told they will refund asap. They better.
Awful company and awful customer assistance!

1 star because you can't give a true rating of negative star.

Ordered Defib pads at a reasonable price & a week later got a phone call requesting a further £8 for additional delivery charges as they were to be sent direct from the manufacturer.

Caller claimed that this was clear on the website but the listing had NO extra charges stated.

Despite having taken my money instantly, I was told I have to wait for a refund.

Bunch of thieves, avoid them!!!!!!!!!!!!!

I ordered paint on the 15th May, got a confirmation email on the 19th and another saying it was going to be delivered on the 25th. Day came and went. Called the office and the person said that would I be happy for it to be re delivered on the 29th? (I’m not sure a redelivery was actually booked!) No delivery. I phoned on the 1st June and talked to Debbie.
Now it turns out, YPO had sent out the parcel early and Parcelforce had tried to deliver it on the 21st and 22nd but hadn’t left cards either time. Debbie kindly re-arranged delivery for the 2nd but as I might not be in I asked if it could be left. She said that couldn’t be guaranteed as it was a third attempt. Instead she gave me the tracking number and I collected the parcels in person. It turns out, Parcelforce had used substitute drivers who don’t always leave cards….and Debbie had booked a re-delivery!!!! So, in all fairness, YPO had done what they said (apart from the first call to the office) only Parcelforce had let them down by not leaving a card otherwise I would have picked up the parcel without issue. Thank you Debbie for your assistance.

I'm a student at a school which uses these company's pens, they are horrible, they leaked all over my clothing leaving a dark stain and so many of my freinds have gone through this same issue.

I was quite hesitant to order at first because there are a lot of negative reviews here, and the price of the Caran d’Ache Pablo 120 pencil set seemed almost too good to be true.

I also didn’t receive a tracking number straight away, which made me a bit concerned. However, I contacted customer service and Craig was really helpful and reassured me about my order.

The pencils were dispatched and arrived via Royal Mail the next day as stated and everything turned up safely. The set was sealed, brand new, and exactly as expected.

Overall, I’m really happy with my purchase — it was an excellent price compared to other retailers. My experience was positive, even though I was unsure at the start.

## Thank you to Craig for the help and reassurance.

The reason they are so reasonable on price is obvious now. Their delivery is shockingly bad and I wish I’d looked here before ordering from this company. My order (which was meant to be 48hr express delivery) took 9 days to arrive. I run an art school so the delay was really inconvenient.

Easy to use product catalogue, fast shipping. Sometimes aftersales support is slow. but apart from that great!

Terrible! I placed an order on a Monday evening for £20.99 that included Vat and no postage was mentioned. I paid and the sum of £20.99 was showing as a pending transaction. On Tuesday morning I had an email to say that a £10 handling charge would also need to be paid. I replied and asked for my order to be cancelled. I had no reply after a few hours and as I was keen to stop the order being processed and more money taken out of my account I emailed again. I had a reply that said it had been cancelled. On Wednesday the pending payment was authorised and YPO now had my money. On Wednesday evening I sent an email asking why this payment had gone through when it had been cancelled 24 hours before. The reply said the refund had been done on Wednesday morning. I asked why it hadn’t been done on Tuesday morning when I cancelled? In response to that email I had an automated email stating the person was now out of the office and 15 minutes later the money was transferred into my account.
I have never know a company to take payment and then tell you you owe £10 more. Absolute joke. Cowboy company

ypo delivery dumped on ground in wet weather twice in 10 days. YOBS not ypo. its appears difficult to get a firm you can OR would like rely on and trust. the driver delivery man for this firm . dumped. YES dumped 3 parcels to us. .so he parked outside our house under a plethora of cctv cameras. the YOB just dumped the parcels 3 over 10 days inside leaning against the gate . 10 feet more he could have just rang the bell knocked on the door. but No in the inclement weather. all the parcels would have been destroyed .he drove off with out a care in the world. our parcel our money, please change you name to YoBS not YPO thsi was in the weeks of mid to end of august . only just found out you had a trust pilot account. YOBS not YPO. dual core tape dispenser. card etc

Terrible company!! Don't waste your time. I waited 4 weeks to hear off them that they couldn't infant deliver my package to Ireland although theie website allowed me to buy a product and choose ireland as delivery place.
When I asked them to send it anyway with private courier as gesture of goodwill they didn't even bother replying. Avoid!!

I tried to register but they wouldn't let me. What an awful website. It kept on saying register and sending me back to the registration page again and again....

I ordered various items for my new business. It was only when I placed the order that I saw some of the reviews from previous customers which terrified me! However, I can only speak very highly of the experience I've had. I placed my order on 14th Nov and everything arrived on 16th Nov. Everything is exactly as I expected. I will definitely be using their services again. Thank you from Photini Pottery.

Our Multi Academy Trust has used YPO for a number of years now. But over the last couple of years their quality of service has declined massively. Constantly sending the wrong items, incorrect invoices and incorrectly allocation payments.

Ordered a table from them back in October 2022 and still haven't received either the table, updates, or the refund I have requested several times. So basically, they are thieves. No one answers the phones and when we enailed we got the pleasure of being subjected to Rebecca's customer service which can be likened to talking to a sullen teenager.

Ordered 400 units, received 20. Customer support offered no help, no apologies and were quite rude on the phone. No tracking info was ever provided. Will be contacting credit card company to report this

I ordered items from this company on 20th December. It is now the 14th January and they still haven't sent my order. You do get an email to say they are chasing this up, you will be told you will get an email to confirm dispatch that afternoon. But you will never receive that. You will then be ignored. In the end I had to get my bank to do a chargeback to get my money back..
Would not recommend this firm at all.

If you are thinking of using this company… DONT
You can’t speak to anyone if you order an item with a prefix D… email ONLY..
We placed an order on 24th April ., after chasing this up (now July) we were emailed to be told end August… then a subsequent email saying it was delivered 27th April.. signed by a T.Smith..!!!!!! Never heard of a T.Smith.. and we can’t get to speak to anyone.. YPO voicemail say “we offer excellent customer service “
What a joke..

Ive used YpO a few times and not had any problems. I buy alot of my art materials for students here.
My last order was left outside and partly got stolen and I emailed, YPO customer services sent me another one out.
They get a thumbs up 👍🏽 And i would recommend them.

Sorry can’t recommend. Ordered paint in June, some arrived damaged. I emailed them showing the damaged paint in photos and it was clear it had been man handled as paint cartons were split. YPO agreed to replace the damaged paint in an agreed timeframe. The paint never arrived and as of 18 October still had no refund from them. I’ve consistently emailed them explaining each the issue and each time their customer service do nothing. They still owe me roughly £25, it’s pretty disgusting.