Your Local Omdömen 

4 203
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been having my windows cleaned by Your Local for some time now, and I am very happy with the service. I always receive a reminder text message the day before cleaning, and my invoice is also al... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Got signed up for window cleaning service for front and back of house by salesman at the door. First clean was great after that the next clean got cancelled was only notified at the end of the day whe... Se mer

Betygsatt 2 av 5 stjärnor

Well I got signed up for my windows that was good .then first clean was good .the second clean got canceled and today they took payment and the window cleaner did not turn up I have been in all day... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Very friendly and competent young lady named Denisa did our windows and doors. She navigated a quite complex series of windows and obstacles and managed to still do a great cleaning job. Well done.

Företaget har svarat

Företagsinformation

  1. Fönsterputsning

Skrivet av företaget

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


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3,5

Medel

TrustScore 3.5 av 5

4 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(4 203)

1 804 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

TOTAL SCAM!!!

Absolutely useless. You cannot contact anyone from the company. They turn up when you’re not expecting them, repeatedly try to take payment, although you’ve already agreed a payment date, then you get repeated messages, saying your windows will be cleaned tomorrow, when they’ve just cleaned them 3 days ago. Unprofessional, uncontactable, feels like a total scam. Also only turned up to do the first clean, in the rain, after I had cancelled the whole service. Do not msg me your nonsense, about contact us. The number is not in use, and the mobile number that sends the txts, is definitely a scam. You call the number, and it’s not even in English. A total con scam service. Check the postcodes they cover online, you’ll probably find that your postcode isn’t even on there! I’ve contacted my bank like many others, and blocked my card. Please, please, DO NOT USE THIS SERVICE! IT IS A SCAM.

Update: 14 Sep 2026

So since I’ve blocked my card, and they now have no access to my bank account, they put their generic reply in, the same number that nobody answers. Today I’ve received an email from them which was sent over a week ago, saying that they would love to close my account, but I need to pay my outstanding £20. As I’ve told them, the same van that was parked outside my house for no reason (had already cancelled the service) then after a few minutes, just drive off, can come back on the correct payment date, that was agreed, I will give them £20. No way will they be having any of my payment details. SCAM SCAM SCAM!!!

8 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning Zena, We are very sorry to hear about your frustrating experience with our service, particularly the issues with communication, unexpected visits, and payment attempts. We understand how concerning this must be. Please contact us on 0333 000 2012 so we can investigate this matter thoroughly for you.

Betygsatt 1 av 5 stjärnor

Ļoti nekvalitatīvi izpildīts darbs

Ļoti nekvalitatīvi izpildīts darbs. Neiesaku šo kompāniju.

10 november 2025
Logotyp för Your Local

Svar från Your Local

I'm sorry to hear you were not happy with our service. Please contact us with more information on 0333 000 2012.
Many Thanks

Betygsatt 5 av 5 stjärnor

Denisa did a great job

Denisa did a great job, thank you!!

10 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We're so glad to hear that our team member provided you with such excellent service. Thank you for taking the time to share your positive experience with us.

Betygsatt 2 av 5 stjärnor

Well I got signed up for my windows …

Well I got signed up for my windows that was good .then first clean was good .the second clean got canceled and today they took payment and the window cleaner did not turn up I have been in all day .so tried to phone customer service no answer sent emails no reply so have notified my bank they have cancelled the subscription won't be using this company again.

10 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning Paul, We are truly sorry to hear about the incredibly frustrating experience you've had. It's completely unacceptable that your cleaning was cancelled
If you can call us please on 0333 000 2012 we can look into this further and issue a refund for you.
Many Thanks

Betygsatt 5 av 5 stjärnor

Denisa was excpetional with her clean…

Denisa was excpetional with her clean today. Really paid attention to detail and cleaned spots that were missed last time. Thank you

10 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We are so glad to hear that you were pleased with the cleaning service. It's wonderful to know that the attention to detail made such a positive difference. We appreciate your kind words!

Betygsatt 5 av 5 stjärnor

Joshua has been great

Joshua has been great, I have no issues with the window cleaning. Friendly, polite and calls to say he’s on his way.

10 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We're so pleased to hear about your positive experience! We appreciate you highlighting our team's politeness and communication.

Betygsatt 5 av 5 stjärnor

Very friendly and competent young g lady…

Very friendly and competent young lady named Denisa did our windows and doors. She navigated a quite complex series of windows and obstacles and managed to still do a great cleaning job. Well done.

10 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We're so pleased to hear about your positive experience! It's wonderful to know that our team member handled a complex job with such competence and delivered a great cleaning result. Thank you for your kind words!

Betygsatt 1 av 5 stjärnor

Would give 0 stars if possible

Would give 0 stars if possible! Avoid this company at all costs!!! Bunch of crooks!
Signed up for a 3 monthly clean but getting message after 2 weeks that they are coming to clean windows.
Unable to contact - they do not answer and do not reply to emails. Avoid at all costs!!! Someone will probably reply about getting in touch on here by calling 0333 000 2012 but load of bull! They do not answer this number!

9 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We are truly sorry to hear about your frustrating experience and the difficulties you've faced trying to reach us.
Our customer relation team are extremely busy however please do try and contact us again so we can resolve this matter.
Many thanks.

Betygsatt 1 av 5 stjärnor

If I could give zero stars I would!!!

If I could give zero stars I would!!!! I signed up for a monthly clean, now 2 weeks later I get a msg to say they are cleaning my windows tomorrow, I didn’t sign up for fortnightly. I’ve tried calling emailing msgn on social media and not a single reply. On the app there’s no option to cancel so I’ve notified my bank with proof and if they start trying to take money from my bank the fraud team will get involved

9 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning Fiona,
We are truly sorry to hear about your frustrating experience and the lack of communication you've encountered. Please call us on 0333 000 2012 and we will investigate this immediately.
Many Thanks

Betygsatt 5 av 5 stjärnor

Denise was amazing and really fast and…

Denise was amazing and really fast and done a great job

9 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We're so happy to hear about your excellent experience and appreciate you sharing your positive feedback with us.

Betygsatt 5 av 5 stjärnor

Denisa has done a fabulous jon with our…

Denisa has done a fabulous jon with our window cleaning today. I am very happy with her service. She is very professional and friendly at the same time.
Great job Denisa, well done.

9 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We are so pleased to hear about your positive experience with our window cleaning service! It's wonderful to know that you are very happy with the professional and friendly service provided. Thank you for your kind words!

Betygsatt 5 av 5 stjärnor

Continuous fab window cleaner with…

Continuous fab window cleaner with Joshua, great communication, great clean and very thorough. Joshua certainly provides an excellent service and I’m very happy with the job he does each month.

8 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

We're so pleased to hear you're consistently happy with the excellent service provided. It's wonderful to know our team delivers such a thorough and great clean each month!

Betygsatt 1 av 5 stjärnor

Bad Service

I was charged for a service I haven't had done, and I reached out to the company and have not received a reply back.

7 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning,
We are very sorry to hear about the billing issue and the lack of response. If you could please contact us on 0333 000 2012 with your details we will resolve this immediately.
Many thanks.

Betygsatt 1 av 5 stjärnor

Very poor service

Very poor service. I signed up and waited two months for my windows to be cleaned. The cleaner didnt clean the window properly so I cancelled the service (had to send 5 request through on the website) before there was no service on my dashboard. Then I receive a further charge for my windows being cleaned (again very poor and wasnt even dried so loads of water spots). I have again sent two requests through the website and called the number provided 10 times that juat rings out with no answer and no option to leave a voicemail. Very poor service. My advice is stay away.

8 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning Richard,
I am truly sorry to hear about the incredibly frustrating experience you've had with our service.
If you could please contact us again on 0333 000 2012 with your details we will look into this immediately for you.
Many Thanks.

Betygsatt 1 av 5 stjärnor

I worked for this company for one year…

I worked for this company for one year and it is a company that has absolutely no empathy or concern for it's employees or it's customers.
They are interested in numbers only not a sustainable professional service.
I had the pleasure of speaking with the wonderful people of Yorkshire on there doorstep and none of you deserve what this company falsely advertises. I have meet several customers of this company that had fallen on hard times and found it impossible to cancel and when I spoke with them I could see the stress within them and tears welling up in their eyes. This company had sent out an harassing individual to seek that money from them.
Customer service is impossible to get through to cancel half botched jobs or no attendance at all and they continue to charge you.
Management haven't the ability nor the perception or inward investment to improve or combat the current crisis that they are totally responsible for, and they should not be allowed to remain in their current state of organized disorder.

4 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dont use

Dont use, they canvas at your door, cane on the Tuesday i signed up, windows to be done Thursday, weren't done, week after recieved a text saying windows to he cleaned thursday. Saw the van as I left for work, no windows cleaned again. Emailed a week ago and not a response. Baffling company who dont seem to want the work but come knocking at your door

3 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor communication and lack of service

Told me that they would be arriving that day and then cancelled.

When the operative came to clean my windows one was missed.

I politely emailed to ask for them to come back and had no response.

Someone finally came back and I said that I only want the one window cleaned that was missed and said that I don’t expect to be charged.

As the operative drove off I received a text asking me to pay my bill. Tried to login to my account and my password would not work. I tried to reset but never received email.

I received another text message asking to pay my bill and then another to say my account would be stopped if the bill was not.

I presume this is a franchise. I paid twelve pounds for a bungalow windows to be cleaned which took less than 15 minutes to do.

If I receive another text message I will be contacting trading standards.

6 september 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning Mr Rawson,
I am truly sorry to hear about the series of frustrating experiences you've encountered. This is certainly not the standard of service we aim to provide, and I understand your concern regarding the payment requests. If you could please contact us on 0333 000 2012 with your details we will look into this immediately.

Betygsatt 1 av 5 stjärnor

Full price for half the job

We were charged full price for someone to arrive before seven thirty in the morning and squirt water at four windows at the front of the property, and then leave without requesting access to the rear of the house.

25 augusti 2026
Omdöme utan inbjudan
Logotyp för Your Local

Svar från Your Local

Good morning Steve, I'm sorry to hear that our service did not meet your expectations. We are concerned to hear about the incomplete window cleaning. Please call us on 0333 000 2012 with your contact details so we can look into this further for you.

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