Youpup Omdömen 

112
TrustScore 1.5 av 5

1,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

My personalised dog sweater took 2 months to arrive from China only for it to arrive looking awful. They promoted their products using a different accounts name (Pet Creativo on IG) on their own socia... Se mer

Betygsatt 3 av 5 stjärnor

Ich habe, wie viele, gedacht dass es ein Scam wäre, meine Packung ist leider zu spät, aber trotzdem angekommen. Insgesamt ist die Qualität nicht gut, definitiv schlechter als auf den Bilder, ist slop... Se mer

Betygsatt 1 av 5 stjärnor

Awful experience with this company. The hoody we received had the poorest quality embroidery, it doesn’t look ANYTHING like my dog. It’s actually laughable how bad the embroidery is, it looks like a c... Se mer

Betygsatt 1 av 5 stjärnor

Die Lieferung kam viel zu spät, die Qualität des Sweatshirt Druckes mangelhaft. Ein übler muffiger Geruch geht von der Ware aus, Die Stickerei deutlich minderwertiger als auf den Internet Bildern. Der... Se mer


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

112 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,7

Alla omdömen

(112)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Keine fotoreliastische Umsetzung, keine Kontrollansicht. Sein Geld nicht wert!

Leider war das Ergebnis nicht zufriedenstellend und sein Geld wert! Mein Hund wurde sehr einfach dargestellt und ohne sichtbare Details aus unserem Foto. Nicht zu vergleichen, mit den beworbenen Arbeiten, die offensichtlich viel aufwändiger Produziert wurden.
Zudem gab es keinen Kontrollabzug vor Produktion, um
auf Fehler oder Wünsche aufmerksam machen zu können. Ich hatte extra darum gebeten und wurde jetzt enttäuscht.
Ein Spiel mit dem Glück weshalb ich vom Kauf abrate!

Unfortunately, the result was not satisfactory and not worth the money! My dog was depicted very simply and without any visible details from our photo. Not comparable to the advertised work, which was obviously produced much more elaborately.
In addition, there was no control print before production to
to be able to point out errors or requests. I had specifically asked for this and was disappointed.
A gamble with luck, which is why I advise against buying it!

No photo-elastic realization, no control view. Not worth the money!

16 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Belachelijk

Belachelijk, kerstcadeau voor mijn vriendin proberen te fixen. Met opdruk van een kat. Krijg je dat pakje eindelijk. Is het een opdruk van een of andere hond.

Balen!

20 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I wish I had read the reviews here…

I wish I had read the reviews here first.
A delivery date promised, but failed. Now going to miss being a Christmas present.

Messaged about delivery and got the most unempathetic response and told it'll be another 2 weeks or so yet, then asked about cancelling order and now radio silence. Paid with a credit card so will need to file claim with credit card for a refund

19 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sehr Positiv überrascht!

War am Anfang sehr skeptisch auch wegen den anderen Bewertungen.
Ich war aber sehr positiv überrascht als der Pullover angekommen ist. Super Qualität und sieht super verarbeitet aus.
Versand hat nur etwas länger gedauert, aber lag auch an der späten Bestellung zu Weihnachten.
Auf meine Email wurde zügig geantwortet.
Im Großen und ganzen bin ich Top zufrieden.

19 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unhappy!

I never write reviews but I’m so unhappy !! I paid extra for 2 dogs on the sweatshirt. It took weeks to arrive and they’ve only put one on there in the wrong colour! I’ve been trying to get a none automated response but nothing. Weeks ago they said they would send another one but haven’t heard anything of it since. It was supposed to be a present and I’m so unhappy and have lost my money. I just want the correct order I paid for!!!!
Don’t waste your time .

6 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible

Unfortunately I was also the victim of not reading the reviews. I’m waiting now for ages, contacted the Customer Service, but not getting an answer at all.

I’m very disappointed, because this would’ve been a Christmas gift for my daughter, and now have to disappoint her with getting something else.

They say 10/19 days, but it has been way over that, and I can not get in contact with the company. Safe yourself the time and energy, and do not buy anything here.

18 december 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

Please note that our shipping timeframe is 10-19 business days. As of now, 11 business days have passed since your order was placed, and it was shipped a few days ago. Therefore, your order is expected to arrive within the specified timeframe.

Once your order arrives next week, we kindly ask you to update your review accordingly.

If you have any further questions, feel free to reach out.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

SCAM does not send does not refund

SCAM does not send does not refund

Edit from your answer that people know you're lying.
I order in November for a deliver announced first week of December.

I don't have nothing no order no refund. The package is maybe I say maybe supposed to arrive in 3 days but I'm leaving for 3 weeks for Christmas so you won't be able to deliver it.
Just do the refund and stop stealing people money.

21 november 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

Please note that our shipping timeframe is 10-19 business days. As of now, 15 business days have passed since your order was placed, and it was shipped a few days ago. Therefore, your order is expected to arrive within the specified timeframe.

Once your order arrives next week, we kindly ask you to update your review accordingly.

If you have any further questions, feel free to reach out.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

Total SCAM !!!!!

Total SCAM !!!!!! DO NOT BUY FROM THIS COMPANY!!!! order a hoodie nothing had a blanket email thst I can see lots of people received. No updates I have emailed again to find the latest update been ignored. It is now going through credit card company and fraud squad. I CANNOT BE ANY CLEARER DO NOT BUY FROM THIS COMPANY advertise in Instagram.. KEEP SWIPING DO NOT BUY FROM THIS COMPANY

16 december 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

We couldn’t find any order under the name Charlotte Grant. However, if you placed your order on 27th November, it should arrive this week or early next week.

The reason for our extended shipping times is clearly stated, as all our products are fully customizable. To elaborate, let me explain further.

As shown in the attached photo, customers can personalize the product in several ways:

Choose the pet’s name.
Add a year (e.g., EST 2023).
Include the pet’s face illustration.
Add extra icons or text on the sleeve.
Select the color of the pet’s name.
Customize the background color surrounding the pet’s name.
All these options are tailored to your preferences, making the production process more time-intensive.

You will receive your order next week. We will therefore ask you to correct your comment here after you have received your order!

If you have any further questions or concerns, please let us know. We'd be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

The Products don’t look even close to…

The Products don’t look even close to what they are advertising. Customer service is basically not real/available. You only get pre written massages back - no human interaction. They won’t give you your money back and they won’t tell you the address you can send it back to. They’re not even shipping themselves so that their address is hidden.

2 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Still nothing received

Ordered on 25th november, still haven’t received anything. No tracking number, no further updates… Contacted the company, they said it would be send to me very soon this was last week. Very dissapointing, wanted to be on time for Christmas.

16 december 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

We couldn’t find any order under the name Charlotte Grant. However, if you placed your order on 25th November, it should arrive this week or early next week.

The reason for our extended shipping times is clearly stated, as all our products are fully customizable. To elaborate, let me explain further.

As shown in the attached photo, customers can personalize the product in several ways:

Choose the pet’s name.
Add a year (e.g., EST 2023).
Include the pet’s face illustration.
Add extra icons or text on the sleeve.
Select the color of the pet’s name.
Customize the background color surrounding the pet’s name.
All these options are tailored to your preferences, making the production process more time-intensive.

If you have any further questions or concerns, please let us know. We'd be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

Lies!!!

Lies!!!! Please beware. I can see several times below that they claim to deliver within 10-19 days 'without exception'. My order was apparently dispatched on 25th Nov which is more than 19 days ago. (I made the order on 8th November!) The tracking link says that the item is still in China! When I emailed the company they suggested I discuss the issue with the UK Royal Mail!!!! As though they can do anything about an item that is in China!!!

8 november 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

We couldn’t find any order under the name Charlotte Grant. However, if you placed your order on 25th November, it should arrive this week or early next week.

The reason for our extended shipping times is clearly stated, as all our products are fully customizable. To elaborate, let me explain further.

As shown in the attached photo, customers can personalize the product in several ways:

Choose the pet’s name.
Add a year (e.g., EST 2023).
Include the pet’s face illustration.
Add extra icons or text on the sleeve.
Select the color of the pet’s name.
Customize the background color surrounding the pet’s name.
All these options are tailored to your preferences, making the production process more time-intensive.

If you have any further questions or concerns, please let us know. We'd be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

Scam

Scam, never received anything. Ordered 5 weeks ago. It ain’t drop shipping

November 8th ordered. It’s December 15th now. So I think you are full of bullshit that it never happened.

13 december 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

After an order is placed, it is delivered to the customer within 10-19 business days without exception. No order has ever taken longer than this! Additionally, there is no order under the name Rico Ramierez in our system.

Therefore, we kindly ask you to prove that you made a purchase from us as soon as possible. Otherwise, we will report this to the Trustpilot team.

If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 5 av 5 stjärnor

This company isn't a scam. Their delivery dates are just a bit delayed

I initially wrote a 1 star review thinking I'd been scammed as I got told the latest delivery date was 2nd December when I ordered on 15th Nov.
My package arrived on the 9th so 7 days after the time given
The hoodie is lovely. As good quality material as my Hugo boss one. And the picture is really cute. My mum will love it. If you've ordered, just hang fire. Don't get too worried by the reviews of people thinking they've been scammed. I was one of them but it isn't a scam.

14 december 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

Thank you for your order! 🐾

Thank you so much for sharing your thoughts with us. We sincerely apologise for the delay. Over the past two months, we have experienced a significant increase in orders, which has unfortunately caused delays.

We hope your custom pet face sweatshirt brings joy to you and your furry friend.

If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 4 av 5 stjärnor

Ich würde dort wieder bestellen

Ich war positiv überrascht über die Qualität des Sticks. Bei mir hat das Bild gepasst. Natürlich gibt es bessere Stickereien, aber für den Preis ist es gut.
Einen Punkt Abzug gibt es dafür, dass die Sweatshirts relativ dünn sind und die Ware nicht innerhalb der versprochenen Zeit geliefert wurden.
Nur der Tracking Link kam pünktlich, aber die war wurde erst ca. 2 Wochen später versendet.
Allerdings habe ich auch im November also höchstwahrscheinlich in der Hauptsaison bestellt.

14 december 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Oliver from the YouPup team.

Thank you for your order! 🐾

Thank you so much for sharing your thoughts with us. We sincerely apologise for the delay. Over the past two months, we have experienced a significant increase in orders, which has unfortunately caused delays.

We hope your custom pet face sweatshirt brings joy to you and your furry friend.

If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

Absolute and utter scam artists

Absolute and utter scam artists
Don’t waste your money on this company if it can even be described as such, ignore this review at your folly🙄

22 november 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

After an order is placed, it is delivered to the customer within 10-19 business days without exception. No order has ever taken longer than this! We can see two single orders under the name Jayson, both of which were placed fairly recently. This means these orders haven’t been shipped yet. So basically we don't have any of your orders.

Therefore, we kindly ask you to prove that you made a purchase from us as soon as possible. Otherwise, we will report this to the Trustpilot team. Or if you have not created your order with us, we ask you to please delete the comment before sending it to Truspilot team.

If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

Order on the 11th November and still…

Order on the 11th November and still had no updates regarding the order. Emailed and got a response that it’s been processed and will be delivered shortly. This was 2 weeks ago.would highly not recommend this company.

11 november 2024
Omdöme utan inbjudan
Logotyp för Youpup

Svar från Youpup

Hello, I'm Sophia from the YouPup team.

If you placed your order on 11th November, it should have already reached you by now. After an order is placed, it is delivered to the customer within 10-19 business days without exception.

Could you please provide us with your order number? We will check it and get back to you via email.

If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.

Best regards,
The YouPup Team

Betygsatt 1 av 5 stjärnor

Schlecht

Produkt kam nach über einem Monat an aber sieht komplett leider sehr schlecht aus. Das gestickte Tier sieht nicht aus wie das Bild, nicht mal annähernd.

12 december 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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