Yorkshire Stoves & Fireplaces Omdömen 

Absolutely fantastic service from beginning to end. Our log burner was installed efficiently and very cleanly in less than a day! Very happy with the result and highly recommend this business.

Just a quick review to say a big thank you to Tom & Jimmy for the professional way they installed our log burner last Tuesday. From the minute they arrived they were polite and respectful of our property and the installation was very smooth. I would fully recommend this company if anyone was thinking of using them.

Brilliant communication from the first email I sent. The customer service was excellent all the way through with questions answered quickly. Our stove fitters Tony and Adam did a great job too and we’re very happy with the end result.

Just had a false chimney breast with electric fire fitted. Showroom was great and had everything we needed to see our options. Order and survey were very straightforward. Taken out the 12 month interest free option. All very easy. Fitting took 1 day from start to finish. Tony and Adam were the fitters and were absolutely brilliant. Very professional and personable, couldn’t be more helpful. Arrived on time and worked hard. Afterwards the fireplace looks fantastic and all neat and tidy. I would definitely recommend them to anyone.

Fantastic service from start to finish, the guys who came to do the installation could not do enough. Would fully recommend.

Absolutely brilliant company everything was so easy from start to finish and had 2 lovely guys come and install Tony and Jamie absolute delight they were what a great asset to your business thanks again love my stove and yes I’ve got it on even though it’s 20 degrees outside lol

Had a stove fit on friday and would like to say it was a fantastic service from start to finish. They came and left a quote which was explained it full what would happen and answered all the questions that followed. On the day of the fitting two men turn up on time, Tony and Jimmy work all day they were both very helpful pleasant and didn't stop, when the stove was fitted they did a full clean down and showed how to use the stove correctly. Have to say great service and a great set of guys. Thanks for the job

Recently had a log burning stove fitted and we’re really happy with the whole process and end result. The staff in store were happy to answer our many questions and Adam the installer did an amazing job of knocking out the opening and installing the stove, hearth and surround. I was expecting a lot of mess but they cleaned up really well and neatly bagged up all the rubble and waste. I would highly recommend them

It's great. It's beautiful. They even helped find us a beautiful harth. Cheers.

Excellent guys and the fitters were great!
Did a great job, Very happy.
Would definitely recommend these guys.

Booked for log burner and fire surround to be fitted 30/6/22 they told me it would take 2 days
They came on Monday but the fire surround hadn’t been made they got part of it on the Monday afternoon but said the rest wouldn’t be ready until dinner time Wednesday I had to cancel appointments I had booked for Wednesday afternoon
The came with the surround but not enough staff had been booked to finish the job and the two fitters couldn‘t lift the mantle to finish the job no other staff to help. They said they have given staff holiday this week! So why book in a big job and then give staff leave?
I have left messages and I’m waiting for when they can come back but I’m back at work next week and the company don’t know when they will have enough staff to finish the job.
The fitter was very good no complaints about them just the organisation of booking job.

YSF initially registered the stove installation with the council under the wrong address. The stove they installed also turned out to not be compliant with UK emissions regulations, despite them stating explicitly that it would be in the quotation. I only found out when I got the stove serviced that I'd been breaking the law for a year because of their error, and the council could have fined me £1,000.

I gave them not just one but two attempts to fit the correct part (which would have made the stove legally-compliant). Both times, they sent and fitted the incorrect part, which was identical to the original. They then tried to tell me that the stove was legally-compliant when it was clearly not (since the parts were all identical).

I also sent YSF links to consumer rights guidelines, detailing how businesses are allowed 1 attempt at repair under the Consumer Rights Act. If this attempt is unsuccessful then the act says that the customer has the right to a price reduction. Even though I had given them an extra attempt, they still refused to give me any money back at all. Instead they told me they didn't even understand why I was asking for compensation.

I eventually gave up on them, got the correct part elsewhere and fitted it myself. The Citizens Advice service had previously advised me to take them to court for breach of contract and misleading trading actions, but I couldn't face dragging it out any longer, so I reported them to Trading Standards instead.