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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Best wrap I've ever worn. Versatile - big enough to wear in lots of different ways but light enough that it can be folded to quite a narrow band without being bulky or uncomfortably hot, and with enou... Se mer

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Betygsatt 5 av 5 stjärnor

Amazing quality products! I love how the bonnets are satin (thus gentle on our natural hair) but still showcase and celebrate our cultural prints. Adjustable, reversible and secure! I have the mummy a... Se mer

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Betygsatt 4 av 5 stjärnor

Originally 3 stars: I received 3 out of 4 orders. It will be a month that I'm still waiting for this black headwrap. Clearly something happened and I didn't receive it, I was told I'd get a replace... Se mer

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Betygsatt 5 av 5 stjärnor

Quality of scarves 10/10, customer service 10/10 (thank you Abi for prompt response). Only thing I would do differently when ordering next time is make sure I select tracked delivery. Overall satisfie... Se mer

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Företagsinformation

  1. Butik för modeaccessoarer

Skrivet av företaget

Afro-wellness and self-care brand, delivering innovative tools and accessories to help people better care for their textured hair. Specialising, in headscarves, bonnets, showercaps and much more.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

122 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(122)

3 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

5 Star. Excellent customer service

This business has been very attentive and they have excellent customer service. My package was lost by my post office for over a year, but I still got my order and the products are top quality. I suggest ordering from them.

14 juli 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Thank you for your patience and supporting our brand - enjoy Chloe, you're wonderful!

Betygsatt 4 av 5 stjärnor

I received 3 out of 4 orders

Originally 3 stars: I received 3 out of 4 orders. It will be a month that I'm still waiting for this black headwrap. Clearly something happened and I didn't receive it, I was told I'd get a replacement - that was 2 weeks ago. I haven't received the replacement. I will send another email asking for a refund. Sometimes you don't get a response. We shall see what happens from here.

Update: 22/06/23
Replacement received, after emailing a complaint. Therefore an extra star is given.

26 maj 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

So very sorry about the missing item, we hope your next experience with us will be seamless!

Betygsatt 5 av 5 stjärnor

Love my bonnet

Love my bonnet! It arrived really quickly. I’ve tried loads of different brands before and this is the best one by far - fits so nicely, the fabric feels quality and it stays put all night.

22 maj 2023
Logotyp för Yeye Mi

Svar från Yeye Mi

What an honour, thanks for this glowing review! We designed our bonnets to stay on and it gives us such joy hearing that it stays on all night! enjoy and we hope to serve you again soon =)

Betygsatt 1 av 5 stjärnor

Waited for more than 4 months for my package

I ordered my headwraps January 1st (!) 2023. I don't live in the UK so before I ordered I checked how long it would take for the package to reach me. I saw 5-7 business days which would mean I'd have it before the end of January. That was fine by me and I placed my order. After 5-7 business days. Nothing. I sent an email in January. Nothing. Then I got the email that the owner had been in the hospital and she would resume sending packages asap. I thought I'd get a response on my email. Nothing. My package? Nowhere to be found. In March (!) I decided I was sick of it and asked for my money back at my bank. Luckily I got it back. In April all of a sudden I got an email which stated that my shipment is on its way. I'm sorry but after 3 months?!!! Are you kidding me?! I sent an email back and said she could keep the package and I didn't want it anymore. Last week I got a notification to pick up a package. I was expecting one so I wasn't surprised. So, I picked up the package. I was in a hurry and didn't pay attention. Big mistake. Only after I picked it up I decided to look and saw the sticker had Yeyemi on it. I immediatly went back but unfortunately I couldn't give it back and I refused to pay to send it back. I threw it in the back of a cabinet I don't want it anymore. I want to warn people (and especially people that don't live in the UK): DO NOT AND I REPEAT DO NOT ORDER HERE OR EXPECT TO WAIT 4 MONTS OR MORE FOR YOUR PACKAGE. I have ordered from the UK before and I have never experienced such unprofessional behavior before. No response to my emails, expect me to want a package after 4 months (!) and go after my money with 0 communication. Disgusting. Yeyemi fooled me once but I won't get fooled again.

Edit (20-06-2023):

I read the response and in my opinion it is a sorry excuse. How do you want to blame it on Royal Mail while other companies I have ordered from in the UK took 10 working days max? I also don’t believe you didn’t get my emails because I sent them to the email you provided on your website. Also I decided to open the package and miss ma’am who is Shaneal Natural? Not my order. Worst €60 I’ve spent in my life. Once again I do NOT recommend

1 januari 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Hi Mandy, so sorry you had this terrible experience- Royal Mail have been loosing parcels and we never received your emails . We will endeavour to ensure this doesn’t happen again. Apologies, Abi

Betygsatt 5 av 5 stjärnor

The products were brilliant quality and…

The products were brilliant quality and arrived safely on time with a handwritten thank you. It is sometimes hard to gauge colour on an online purchase, but the colour online was true to life and they’re even more beautiful in person as well as being very comfortable. I didn’t need customer service.

25 april 2023
Logotyp för Yeye Mi

Svar från Yeye Mi

So glad you’re happy with your goodies, we look forward to welcoming your next purchases soon ☀️

Betygsatt 5 av 5 stjärnor

I received all of my orders although it…

I received all of my orders although it took longer than expected but the seller was very nice and understanding she communicated with me throughout the process she made sure I got all my items.

5 april 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

We’re glad you liked your items, apologies for the delay, Royal Mail has an extreme backlog

Betygsatt 5 av 5 stjärnor

10/10 customer service and…

10/10 customer service and communication, the best quality headscarf I’ve ever owned!

2 april 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Thank you Mary - so glad you like it - looking forward to welcoming you again - you are now Yeye Mi tribe

Betygsatt 2 av 5 stjärnor

I love Yeyemi’s wraps, but wishing there was better communication

I love Yeyemi’s wraps, which I was very excited to receive after placing my order in December but unfortunately, I have not received any updates regarding my order status since then. Despite my attempts to contact the shop owner, I have not received any response. While I appreciate the regular email newsletters and Instagram posts, I would appreciate it if the company could prioritize communication with customers regarding their orders. It's been disappointing to not have any clarity or resolution regarding my order after several months.

21 december 2022
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Were sorry to hear this, your emails diid not come through and royal mail are nursing an acute shipping issue. We hope things will be better next time - lets get you your order - please drop us an email - info@yeyemi.co.uk

Betygsatt 5 av 5 stjärnor

Yes of course

Yes of course, when I received my it value for money.

14 mars 2023
Logotyp för Yeye Mi

Svar från Yeye Mi

Thank you for your review - we look forward to your next shop with us - happy Saturday 🥰 Abibat

Betygsatt 5 av 5 stjärnor

Amazing product and fast delivery

Amazing product and fast delivery! I have worn my headscarves almost everyday since they came.

17 mars 2023
Logotyp för Yeye Mi

Svar från Yeye Mi

So glad you’re happy with the product and service. 🥰

Betygsatt 5 av 5 stjärnor

My overall experience with yeyemi was…

My overall experience with yeyemi was amazing!
The thought and care that went into the customer service is next to none.
As well as the packaging and personalised message that gives it a added extra personal touch.

Quality is top tier with the variety of patterns, colours and products.

20 mars 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Latifah, thanks so very much for this glowing review! we hope to welcome you back soonest!

Betygsatt 5 av 5 stjärnor

Fantastic service and I love the…

Fantastic service and I love the personal touch of a handwritten note.

7 mars 2023
Logotyp för Yeye Mi

Svar från Yeye Mi

Karen, your'e a star, we so very appreciate you! Loyal, repeat customers like yourselves are the real reason our brand is able to stay alive, we appreciate and value you enormously!

Betygsatt 5 av 5 stjärnor

Amazing!!

Quick service and lovely customer interaction. The material is so soft and is the perfect length to create different styles.

16 mars 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Thanks for this lovely review Rhea, were glad you were happy with your experience and hope to welcome you back soonest!

Betygsatt 5 av 5 stjärnor

Great quality and great service!

Great quality and great service!

16 mars 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

That’s what we love to hear! 🙌🏾✨
Great quality and service — our favorite combo 😉💛
Please do shop with us again, your support means the world to us!

Betygsatt 5 av 5 stjärnor

Great quality 🤩

The scrunchies are great quality, they don’t snag my hair like normal hair bands, they are very stretchy and they look lovely!
Thank you x

9 mars 2023
Omdöme utan inbjudan
Logotyp för Yeye Mi

Svar från Yeye Mi

Thanks for your glowing review sunshine !

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