Xplornet Communications Omdömen 

this is the worst internet, the attitude towards customers is disgusting👎👎👎👎👎👎👎⭐️-0

After trying to find out why I can only run one device on 25mbs i was told "everything seems good on our end".

Chris - The technical issues representative was cold, condescending, unhelpful and made me feel like I was stupid for asking questions about something I have no idea about. If i knew what the problem was, I would not be calling!

Worst customer service i have ever experienced. I will be looking for a new service provider now.

This company is absolutely brutal. Internet service works half the time, technician said that's the best you're going to get, they give me an upgraded service (For more money of course) which made no difference what so ever, but they're happy to take your money..... Customer service is very bad. STAY AWAY! Go with Starlink! Thank god Starlink is available now.

toujours des problèmes de vitesse...

je vais passé à la fibre...

Once again, I am happy to have identified an issue that was immediately resolved. Minimum phone wait time and actually spoke with a “live” person on this continent and in this country. Well done Xplornet. That’s why you continue to have my business.

Shouldn't be a company. Incompetent. Overpriced. No customer service. Don't buy.

Xplor rep ( with an accent) drops the ball - ive been waiting for installation for over 3 weeks- i guestimated 1 month l and she says 'it's only been 3 weeks...' hangs up.
I shouldn't have to phone 5 times to find out why I still don't have an install date.
Unfortunately I only have 2 choices - xplor or starling. BTW. I've been an xplor customer for about 5yrs! Thx for the great customer service!

Automated Telephone system is the WORST. LONG wait times. My account login won't work. For a temporary suspension, I found out my power has to be ON when they suspend ! DUH ! They did not tell me this last year when I went south. When you don't know, you don't know.

My parents went through this company and since the day they their internet installed it would cut in and out daily, was extremely slow, and over all the worse experience I had with an internet company. For a 100 bucks a month what a joke….. definitely do not recommend this company

Nothing but straight problems with them. Slowest wifi I’ve ever had. Customer service sucks also, we called asking why nothing was done with the wifi because it kept shutting off and they were nothing but rude and hung up on us. Trash wifi and trash customer service. DEFINITELY DO NOT RECOMMEND!!!!

I have had great experience with them never gone down in the last 10 months my can't run 4k speeds quite yet but it's reliable and can stream 3 or 4 items at a time at 1080

I have had nothing but issues since they told me I had no choice but to upgrade my package. It's the worst internet services I have ever had. They send out tech he does what he does and tells me it's fine. It's the same thing over and over again every time I call. The last time I called they told me that I would have to pay for the tech at $125.00 to come and look at the problem. that is b$$$$$it Why should I have to pay for their crappy service when they can't their c$$p together

Absolutely the worst wifi ever. Will blame the router and insist on buying new parts when really the wifi is garbage. No connection, not promised speeds, horrible all around. Please whatever you do don’t sign up with them. It is a horrible horrible headache having everything lag when loading

After one year using the services from them we can say is very bad customer service and technical support.
We not recommend this company

Been with the company for a year now, as it's the only Internet I can get where I live.
Terrible experience as my wifi always glitches (everyday) and is even worse now that they are with valley fibre. Which upon numerous of calls, wondering when the switch is happening, when they will fill in the holes in my yard. I love the same routine... "We will do a hard reset to your modem". Or "we will put in an order to fill in the holes and when the 'drop' will be done. I had an order in June for somebody to come and set up their system, but no one came. Construction started last fall and has finished in July in my area, just wires sticking out everywhere and no answers.
Thumbs down 👎 the best part is that neither swift nor valley fibre can't help for these answers, yet their equipment is being advertised and used for the work? I do understand the hiring out contract babble. But come on. Stop losing my work orders and get with it folks. :(

Not only the worst internet provider in the country. Probably the worst company on earth. Do whatever you can to stay away from these criminals and scumbags. You will NEVER get the speeds they promise and they will try to charge you to fix their garbage equipment. Their "customer service" is almost as useless as their internet service. Go with Starlink or ANYONE besides this truly awful company.

XPLORNET IS HORRIBLE. We used to get 11mbps with xplornet. Customer service was absoluteley terrible. Took hours to cancel. Starlink is much better.

The absolute worst internet service available in Canada. You people make Bell look good. 12 days for follow up from advance tech support.

I was with Xplornet for almost 8 years and the service went from bad to worse in that time period. I moved to Starlink a year ago and believe it or not, even with their AI answering your questions, it's still better than Xplornet for customer service when I have a question. And when you try to cancel your Xplornet, it takes an hour+ and they spend most of that time trying to convince you that you still need them. Not. And the internet? I paid over $200 a month for years for 20MB download speed and consistently got 2-5MB download. Can't even compare to Starlink - even on a bad day I get 100MB download speed now and I'm in a very rural location. So the product is bad, the customer service is bad and they don't make it easy to to cancel. You have to be invested in cancelling since you are put on hold repeatedly with the hope you'll give up.

Worst speeds ever, even with a huge tower. No service person ever responded after 2 weeks of complaints about complete outage. Switched ourselves to Starlink. Amazing.