Xplornet Communications Omdömen 234

Probably the worst internet provider in the country. Horribly overpriced for mediocre (at best) services. If you work from home, DO NOT rely on these guys! Customer service majority of the time is also garbage. Just trying to watch Judge Judy on YouTube is a nightmare sometimes -.- just a gross service.
Only redeeming thing is that when I was in hospital for awhile and fell behind payments; the lady was extremely kind and understanding. But rest of 3 years here, disappointing to say the least.

Poor reputation and we previously had service . Service was not bad but support was awful. Despite this they still want auotpayments.! No thanks.

If I could give it zero or negative stars, i would. A very slow internet started out. Great. But for some reason, super slow. So we decided to switch. Then, they decide to make you climb on the roof in the middle of winter to get their equipment. This is dangerous for an 85 yr ild diabled person. I tried to explain to them i was unable. They just kept saying id be charged $250 for ot returing it. They would cone get thier stuff for $150 charge. So naturally i tried and fell. Im on a pension. I cant afford to pay them to pick up thier own stuff.. instead i got a 5 day hospital stay

Had intermittent slows speeds. Occasionally no internet for hours. Then total blackout Called customer service next available appointment was 8 days away. Got a phone call on appointment day that they would have to reschedule another 12 days away. Service guy came upgraded our service to 5g. Seemed to work good until no internet 8 days later. Phoned customer service next available appointment is 3 weeks away. I live in central Alberta so obviously they need more service technicians

It's pretty sad when your internet's out for 17 hours because apparently the second month in a row someone's got a cable are these cables on the ground how are they getting cut so easy. Yeah call and it's nobody got to wait and we can do should be on anytime now well yeah well it's hours later is still not on if the cables are being cut do something put them somewhere so they can't be cut this is ridiculous 17 hours and counting with no internet and Buddy wouldn't give me a credit on when I was talking to him on the phone the guy from customer service I just got to wait pretty pretty bad if this is what's going to happen with the service every month they need to lower the cost of the plans

It seems every year something conveniently goes wrong with the hardware when it's just over the 1-year service warranty they offer and then the customer is expected to pay for the service call even though we don't own the equipment and we pay rent on it every month. Where's the logic in that? And then their solution is to upgrade everything to their latest tech which comes with increased monthly fees. My latest experience with them was trying to get a new router shipped to my house so that I could replace it without paying for hundreds of dollars for a service call and it took almost 2 weeks for them to figure out how to ship a router to the correct address. The first attempt completely failed, the tracking number they sent me was invalid when I went on the courier website to track the package so I called them to ask about it and none of their customer service reps could give me an answer, so they had to start the process over again. Very poor customer service and I get the feeling that they don't care about customer retention at all.

Absolute crap customer service and installation, guy has come over twice and refused to test for a signal where we want the dish or even in a reasonable place stating “he just doesn’t think it would be good there” smelled of weed when exiting the vehicle and talked poorly of the company himself.

They are so useless. I called them on November 6, 2025 to cancel my Internet service starting on November 12, 2025. The next day they disconnect my services on November 7. I will never request their services again.

I don’t even know where to begin. It is by far the worst customer experience you can have with a company. For your sake PLEASE just get Starlink and save yourself from this god forsaken company.

Worst company to deal with but it is the only rural company in my area. The first install was satellite and it was expensive with outages every time the weather was snowing and or raining. Then went to LTE and it worked great. The installer said we were just outside the tower limits but had a great signal anyway. That ran for about two years and then one day “0” signal. Another technician came and faced the transmitter in the opposite direction and then said we were just outside the limit distance and there was nothing he could do. But my neighbour beside me has a signal and is farther away. So the technician installed their Jupiter satellite and that runs 200.00 a month. It’s no different than the first satellite. It runs when the weather is clear, not reliable to work from home and not worth the cost. So I canceled on August 7th which was three days after my billing date. It’s supposed to be contract free and yet today is October 13th and they are still taking money out of my account. I called tonight and was told it takes 60 days to cancel. Funny though because it doesn’t take 60 days for payments to come out of your account. I’m told I will receive yet another bill invoice for October. Yep! October and yet I haven’t used their service since August 7th. I can’t deleted my account information from their website. Word of advice; If you have to use this company then don’t set up preauthorized payments have them bull you first. Otherwise you will be forced to call the bank and stop payments.

Had to cancel service after my dad passed. It was very easy compared to other companies I have had to deal with- only took one phone call, and they emailed the final bill. So many companies say they can't use email. Agent was professional and pleasant.

This is probably the worst internet provider in all of Canada, the amount of games I have lost because this stupid ass service keeps cutting out is insane and frustrating, what the hell am I paying you guys $120 a month for?

Garbage AVOID AT ALL COSTS

On Thursday it went down. Called tech support. They told about the outage in area and crews investigating. Friday morning issue persisted. Called again. They told that maintenance was performed. Although I do not believe that as maintenance should be scheduled and customers warned in advance. Now we are out of service. They put us on scheduled service list for Tuesday next week which tells me that we are not the only ones who lost internet after their involvement. That Tuesday now does not guarantee that the service will come back yet. But it is minimum 5 days wait. Wife works from home and has meetings. Son has to do his school work. Any responsibility taken? Apologies? Priorities? If we did not call they would not even care... And you call this place industrially developed country with high level of social responsibility? You are making fun of others? What a shame!

I HAVE BEEN WITH THEM SINCE JUNE AND TO TELL YOU THE TRUTH THEY ARE NO DIFFERENT THAN ALL THE OTHER. INCOMPITENT LAZY NO GOOD USELESS IDIOTS.

I see I’m one of many, but here’s my personal nightmare with the company I now call “Xploitnet.”

My father’s wife recently passed away. He was simply trying to change his account from her name to his a basic request that should take minutes. Instead, it turned into a drawn-out, frustrating mess of endless back-and-forth emails and delays for no reason.

While still grieving, my father was offered a 5G upgrade. We figured, fine faster speeds could help while he deals with all the online paperwork that comes with losing a spouse.

A technician was “scheduled” to come between 8 AM and 5 PM. My father took the entire day off work, costing him a day’s wages, and boarded his dogs to make things easier for the technician. And what happened? Nobody showed up. No phone call. No email. Not even the decency to let us know.

We called Xplornet, got the standard runaround, and were told someone would call back in an hour. Nearly two hours later, someone finally called only to say they “ran out of parts.” You mean to tell me it took you all day to figure that out? Pathetic.

Between lost wages and dog boarding, this little stunt cost us around $400. Xplornet’s idea of making it right? One free month of service worth about $100. So thanks for still screwing us out of $300, Xplornet.

We’re done. Switching to Rogers, and telling everyone we know to avoid you like the plague

Location: NB. - Just bought my first home and the previous owner had Xplorenet. The tech that came onto my property was not white and as soon as I opened that door.. he asked me if I was the home owner. Like he was confused by a woman owning a home or something. He became insulting and short with me and rude. All for asking him questions about where this dish was going to be located. I was extremely uncomfortable. He twice tried to stand in my personal space.

This tech was inexperienced and lazy. He was scheduled from 12-8PM was there for ONE hour.. and was too lazy to put anything up. I’m not sure how he is employed. And I was not about to let him drill a hole into my metal roof when he was being sexist towards me on my own LAND. Would anybody trust someone like that?

I offered to hold the ladder and he made a remark about my not being able to do so 😂 I assume again because I am a woman. However, I’m 180 pounds of pure muscle do CrossFit, played hockey for 19 years and this guy was a little bi***. So you can imagine the frustration of dealing with misogyny and deciding if this guy is going to damage my property or not.

Because women in his country are in shackles and aren’t allowed to drive or read books he think he can come work in Canada? And mistreat women on the job? Yikes.

Women in Canada are allowed to own property. He failed to communicate correctly, didn’t do the job and Called his company to lie and say it is not possible to have this installed at this location. Which is complete BS. Explore my is full of liars. And they refused me service because I was a woman and he wrote back to his company that they needed two techs and apparently that doesn’t exists in my area… to have two techs come out because dipshit was inadequate.

Appalling experience. The company refused to rebook because this tech called somebody and was speaking in his own language complaining on the other line.

Refused me service because I was a female home owner. I am not a racist person…. But this guy was screwed in the head. Do not use explornet. Go with Starlink. It’s wayyyyyyy better. And you don’t have to deal with any abuse from their company which full of mediocre people. Not giving you a dime anyways and will be filing a complaint your techs are creepy and lazy. Your customer service is full or morons.

I was an Xplorenet customer for 2 years. The internet was constantly going out and on my final bill they double-dipped then refused to acknowledge or refund it. I wish I’d seen these reviews before signing up with them in 2023. I will be lodging a formal complaint with my bank, the BBB and the police, if I’m not refunded what they unlawful withdrew from my account. NEVER USE THIS COMPANY!

If I could give this internet company 0 stars I would. I got my internet installed at the end of June . It worked for a total of 8 hours . And then all of a sudden it went out . And it has constantly been out since then. And as of right now I have had no Internet connection since then beginning of this week it’s going 6 days now .. and I am still waiting for a new Router . They refuse to send another teach guy out . They feel that it is not necessary. And that if the problem isn’t resolved with the new Router then I’m to call them back 😡what a joke!!!!! But hey” they still made sure they got their payment for providing no Internet service .

Absolute garbage internet provider. Pay for 100% and receive 40% on a good day
Customer service is a joke as its excuses first come fix last. It’s the snow, it’s the leaves on the trees, it’s the clouds, it’s the tv, it’s in a bad location in my house. It’s every possible level of junk and waste of money with zero effort to come see if there is a fix needed. I got better reception and viewing from tin foiled rabbit ears on my black and white with three channels