Xplornet Communications Omdömen 

I have had service two weeks has not worked. Tell me 10 days before they can get someone out to work on it very dissatisfied. Moving to Starlink

I switched from Xplornet to starlink. Besides Starlink is a lot faster it is easier to manage with just clicks on the website within my account. I try to cancel my Xplornet service since about 3 month. They just ignoring anything I do.

Stay away from this " company "

The worst company I’ve ever dealt with. Not only is their service the worst in the country, I’ve been trying to cancel my internet since August. Five phone calls so far and they say yeah it will be cancelled for my Visa to be charged for yet another month. I don’t even live at the location anymore. They’re criminals, literally.

Absolute disaster for an ISP, so frustrated paying for this crap. They bought out the only other provider (CCI) and then promptly shut down the tower. Now I get an email saying they are increasing the cost per month... OMG what crooks.

If I could give this company a negative rating I would! it is the worst internet I've ever dealt with, customer service is horrible, their tech that come to your home is horrible! there isn't one thing I can say that is good about them - They are all I have in this area other than starlink which is going to have to be the solution!

Got a 50mps package and runnng at 8-10 why?

I wouldn’t give it a single star if the that was an option! Cancelled our service in April of 2023 it’s on your records! Quit charging our account for a bit now they’ve started taking payments out of my bank account again!

Had this sketchy internet service for about 2 years. In the last 6 months we lose internet at least every 2 weeks and end up getting a tech down to look at it. It's slow, and rarely a day goes by without connection issues. We are getting starlink in a few days! This company should not be allowed to charge for this terrible service.

They have shut down our internet, We did not miss a payment. They just couldn't maintain the infrastructure.
Will they fix it? I have no idea. Will they?
Even tell us what they're doing hell no.

This is the WORST SERVICE I'VE EVER HAD. Forget working from home with this internet. Your job ends up being TRYING TO GET THE INTERNET TO WORK. The ONLY thing this company has going for them is their Tech, Dennis. I have to stream my phone data in order to get internet. I've had to use this company for a year now and they are useless!!!!! I live on the coast and they blame the RAIN!

Had to use them as they were the only ones available in my remote area. Internet was always on and off.
Switched to Rogers...no problems now.
When I went to cancel they gave me the same $ amount...umm no thank you. Wants $125.00 + tax to take down the dish off my roof!

Don't use just don't use

Do not give them the time of day, nothing but lies and false promises and absolute terrible internet. Have tried to be patient, and have been a customer for years and do everything they “recommended” including upgrading our package for a more expensive one, then we where told to go buy a new router, then got told no they can’t access our router we need their supplied router. (More wasted money and misinformation from xplore) After getting their router the internet drops out every half hour. Call and tech support says “you’ve had good service that we can see no issues on our end”. Canceling our contract and going to starlink. Rated one star because I couldn’t rate any lower unfortunately.

Wasted my time trying to work with them.

I am writing this from my phone because the internet is down again. We had them once and they were garbage. We switched to swift and it was amazing. They bought swift and its right back to trash again lol. Unusable for work or games. Will replace the instant valley fiber is available. If there is a second option, use that one.

Horrendous company. Unfortunately they have the money to buy up all the little competitors. Customer service is bad. But policies are far worse. They will try hard to force you into giving bank account, credit card details, so they can help themselves to your money. After a fiasco of being overcharged by $500, a very long battle to get it resolved. I will not be giving them free access to my money.
Oh, but it gets way better. Recently they sent a message, if I don’t sign up for pre pay, they will be adding a $83 fee. So a court date is coming, if they do. Don’t trust XploreNet under any circumstance. Once they get access, you will suddenly get many $$ unpleasant surprises. Far from the only one, who has been a victim of XplorNet over billings.

I love Xplornet. I talked to them and they gave me a new plan at a lower price. The service is fantastic.

This is the worst internet provider ever. They set up your systems wrong, take 8+ hours to “fix” your internet, and outright tell you you’re wrong when you have wifi issues. They send third party people to install your internet who don’t know how to install it properly. It’s better to use data than to deal with this company.