Xero Shoes EU Omdömen 

I've got 2 pairs of Xero shoes. They both fit very well and the build quality seems high.

Unfortunately the sole of one of the shoes came loose. Might have been a production error. Customer service provided excellent service to resolve the issue. I'm very happy with such service, even 1 year after I bought them.

The other pair is still going strong!

I already had couple of Xero shoes purchased elsewhere and I really like them. Last time I ordered from xeroshoes.eu and everything was okay. Fast delivery, size as expected, quality perfect.

Peggior assistenza clienti al mondo: impossibile annullare un ordine.
Ho comprato un paio di scarpe seguendo il loro consiglio "prendere la propria taglia abituale" ma calzandomi enormi ho dovuto ricorrere al cambio. Per cambiarle bisogna effettuare un nuovo ordine e spedire le vecchie.
Per sbaglio ordino di nuovo la stessa taglia e rendendomi conto dello sbaglio effettuo un nuovo ordine con la taglia corretta e scrivo una mail repentinamente chiedendo di annullare l'ordine (quello con la taglia sbagliata) vedendo che la loro politica riporta la dicitura "Se si desidera annullare l'ordine entro 14 giorni dalla consegna, assicurarsi di contattare il servizio clienti". Invio più mail con oggetto "Urgent Order Update" per rendere la mia mail prioritaria ma mi rispondono solo il giorno in cui spediscono (dopo 4 giorni) in cui mi dicono che non possono fare nulla perché l'ordine è già spedito.

Shoes with a beautiful design, however the quality of the Denver Leather leaves something to be desired. When they arrived, the color of the two boots was different, there was glue residue between the leather and the sole and after 2 months the sole started to come off. The solution given by the brand to repair the situation is not viable. They demanded that I send the damaged boot, at my cost, they would analyze the defect and then they would decide what to do. I think the products are expensive for the quality and support provided.

I'm saddened to hear about the others' bad experience with Xero however my experience was one of the best.

After some digging I decided to order the Prios on a Friday night. They were quick to process this order and GLS managed to deliver the shoes on Wednesday (3 working days).

My shoe size across a collection of Vans slip ons, Converse All Stars, Nike Air Force 1's is EU 42.5, UK 9 so I ordered them 42.5 as their website suggested sticking to my usual size. They're a perfect fit. (Although the UK size on the box is indicated to be 8.5 which gave me a bit of a scare and perhaps this was the reason the customer from Ireland wasn't happy with the size)

These are my first barefoot shoes therefore I can't speak to whether they're narrower than usual although there's a fair number of videos on the internet talking about the width of these shoes and they seem satisfied with the proportions.

I also haven't had to get in touch with their support team so I won't be able to comment on that.

A little note about GLS: I'm usually fairly satisfied with GLS deliveries. This time I had to change the delivery address to a pick up point and that was very easy to do through the email GLS sent. However GLS didn't notify me when the package was available at the pick up point so if this happens to you go there regardless and collect your package.

I ordered two pairs of their shoes expecting normal fit like my Vivobarefoot and Altra shoes, they have a zero drop, but I was surprised after a walk around the house that they're way narrower than a normal barefoot shoes. I contacted customer service so that I can return them but the answer was either a 100% credit to use on the shop (which I don't want because of the fit) or a 70% refund because the shoes are worn! Excluding paying for shipping twice.

I ordered running shoes on xero website in may, unfortunately the size didn’t match, there shoes are much smaller then the usual measure.

I did take time to process exchange because they answer in a weeks, in 2-3 weeks I’ve got new box from them but the size of shoes inside the box was wrong, I have exchanged for 37 woman and they did send 39,5 for man.

I did signal strength away by mail and form on website no one didn’t reply me, after a week i just receive automatic message that they have very high standards blabla and they will deal very fast and I just need to send wrong size box and I’ll have new one with my size very fast.

I did send next day and send a tracking number. They never answered. Then they did receive it after 4 days but no one still answering me, I keep sending a mails. But no money, no shoes which I needed for competition training from 1 July.

The worst service you can imagine. It’s July in few days.

So if don’t want to loose few month to get a shoes then maybe check other companies.

Still hope get money back.

shopped from xeroshoes-sverige with a really weird shoppingcart. Can you confirm this is not fake? I will cancel my payment for security reasons. confirmation adress on the order was auto3 vmcustomers

I ordered a pair of sheos from this website, and they didn't fit. 'No problem', I thought. Xero Shoes EU describe a simple exchange process on their website:

"We make returns simple with a GLS scheduled pickup for your return. (...) We provide free exchanges. To start an exchange, place a new order for the pair you want. Follow the above instructions to schedule your return GLS pickup and choose “Placed Exchange Order” as your return reason. (...) Once we receive your new and unworn pair back, we will refund both the purchase price and shipping cost from your original order."

Unfortunately, this did not prove to be true. The entire exchange process, from start to refund, took from September 8 until October 3 – nearly a whole month, and it was anything but simple.

The information on the return process on xeroshoes.eu is incorrect and misleading. After ordering a new pair, I was advised to send the shoes back *at my own cost* (note that we are talking about a package to CZECHIA, which is around 30 Euros), and that they'd refund the shipping cost once they saw the receipt from the carrier, and the shoes once they arrived back at their warehouse. Obviously unacceptable, given the promise on their website.

I had to repeatedly push back until this company actually did what they promise on their website: schedule a pickup at no cost to the consumer. After a couple more emails (more the carrier's fault than Xero's, to be fair) and two failed pickup dates, the shoes were eventually picked up and shipped back. Took another email to remind xeroshoes.eu to pay the refund after the shoes had been at their warehouse for about a week, and I finally got my money back.

In the meantime the replacement shoes arrived, and promptly broke the second time I wore them. It was nothing serious; the little latch at the back of the shoe that helps you put them on snapped off, but still: shouldn't happen with brand new shoes. I didn't bother returning this pair, given the painful exchange process I had just been through. Had it been from a brick & mortar store I definitely would have returned them, though.

Overall, a bad experience. The only saving grace (and reason this isn't a 1-Star review) was that the customer service was very responsive and truly trying to help, and that the matter was eventually settled.

The information on xerosheos.eu as of today is still blatantly wrong and misleading, even though I flagged it to the company on Sep 19.

Just received two pair of the Xero shoes I ordered from the Xero shop online. Very friendly people and good communication. The Xero designers have a special 'barefoot' philosophy that they put in their shoes.
I need footwear to take with me on a 3 months bicycle trip across South America. Bike travellers know how precious good shoes are on these longer trips, where every ounce counts and shoes need to be multifunctional. After some searches on the internet I came across this company. And I ordered a pair of Terraflex shoes and the Z trail EV sandals. The terraflex are very lightweight, but come with sturdy rubber toefronts and a very thin double sole consisting of a very rigid and profiled bottom and a softer innersole. So, good for cycling (stiff sole needed) and a hike or two in the mountains (the profile helps). The shoes looked absurdly wide to me, but wearing them for a couple of hours show how well thought of the design is. The material is not waterproof but I red that the shoes will dry in an instant and keep their shape. The sandals are minimalist and super light. But they have profiled soles as well. Wearing them gives you indeed a barefoot feeling. They can handle rain, rocks and dirt easily, I guess. I hope with these two pair, with a common weight of 930 grams, I have bought all I will need for my trip. After cycling 5000 km I will be able to give a better judgement on the quality and durability of course, but for now, very promising!