Xero Shoes EU Omdömen 

I am disappointed by how Xero Shoes EU treats returning customers. I placed an order for the Mesa Trail WP (#EU227936) and emailed support just 15 minutes later to cancel it because I realized the waterproof model required a larger size and I wanted to switch to the Mesa Trail II instead.

The AI Lockout: Their AI agent, "Miles," refused my cancellation request, referring to a strict "10-minute cancellation window." Surprisingly, there is no physical cancel button anywhere on the customer order page, making a 10-minute cancellation via email practically impossible for a human customer service team to process in time.

The 3-Day Warehouse Hold: While the AI claimed in later replies that my order moved too fast to cancel, the order status showed that the shoes stayed in their warehouse for three days before shipping. Three days should be more than enough to cancel an order.

The "Renamed" Support Bots: When I demanded to speak to a real person, I was handed off to "Greg" and then "Brooke." Both sent me redundant information that completely ignored my timeline arguments and provided no help with a reasonable cancellation request.

The Unfair Fee: Xero Shoes' policy states that they will deduct a €7.50 fee from my refund to ship them back. I am being financially penalized for an order I canceled within 15 minutes, entirely because their AI agent made false promises of escalation and forced a shipment that left their warehouse after three days.

This is unsatisfactory customer service for returning customers. I would highly appreciate it if an actual human manager with override permissions could contact me to process a full refund.

I love barefoot shoes, I bought a pair of xero shoes a few years back and liked them, that's why I bought these last ones, but they were way too big and had to send them back. They chared me 15.00eur to send them back. I will never be buying xero shoes again.

They promised a 15% discount code in exchange for subscribing to their newsletter. I subscribed, they started spamming me immediately (several emails a day), but the promised code never arrived. I asked for it days ago, but they keep ignoring me ever since.
As for their shoes: they are narrow and uncomfortable, they squeeze my toes and I don't have wide feet. These are NOT barefoot shoes :(

UPDATE I have received the refund on 5 February 2026. Although it took way too long in my opinion, I am happy this is taken care of. The employee was professional in the communication and has kept his word, I appreciate that.

I placed an order (€235,-) last Monday evening and realized I made a mistake. First thing next morning I called with the customer support and I explained the situation. The employee was very cooperative and we agreed on a refund so I could place a new order once I had received the refund. The money was supposed to be expected on my bankaccount the next day, but that wasn't the case. Since Tuesday I tried to get in contact with the customer support via telephone, but after selecting option 1 for English the line continuously got disconnected.
In addittion I also tried to get in touch via email. They asked me for an order number, but I never received an order confirmation. After that it's still quiet.
I am not pleased with this customer experience and I hope this will be solved quickly and that I will receive my refund.

I ordered the wrong size and noticed immediately, so I emailed their support email. It's been 11 working days and I still haven't received a response.
First and last purchase from them.

Long-time customer here – I’ve bought more than 10 pairs from Xero Shoes EU over the years – and unfortunately their service has declined dramatically in the last year. Their return and refund system is unreliable and extremely slow, written promises about timelines are not respected, and overall customer communication feels dismissive and neglectful.

The shoes themselves are comfortable and the concept is good, but in my experience the build quality has noticeably degraded over the last 1–2 years, while prices have increased sharply. At this point, for the same money, I would recommend looking at brands that manufacture in Europe rather than mass-produced shoes from China.

I am satisfied with the shoes. They are comfortable barefoot shoes and I like them. They are manufactured in China; for the price, they could be manufactured in Europe, but that is just my personal preference. I would give the shoes themselves 5 stars.
What I am not satisfied with is the service. It is by far the worst service I have ever experienced. I ordered two different pairs and, as I didn't like one of them, I wanted to send it back.
There is a portal for returns where you should register the return, but the portal doesn't work! Since May (today is mid-September)!!! I have written to Xero Support several times and have always been told that they are aware of the problem and are working to fix it. Once it is fixed, my return period will be extended and I will be able to return the item.
I can't imagine that something as essential as returns at an online store wouldn't work for months. To me, it looks more like a scam, with the store hoping that most customers will eventually give up and keep their goods anyway.

Ho comprato il mio primo paio di Z-trail nel 2020. Le ho consigliate a tutti perché erano comode, leggere e molto resistenti: hanno superato 5 estati con come unico difetto uno strap che ora comincia a non tenere del tutto ma probabilmente sarebbe recuperabile con della semplice manutenzione. Ho comprato poi un paio di Naboso Trail ed un secondo paio di Z trail nel 2025: la famosa suola garantita 5000 miglia è completamente diversa!! Sia nel design (molte meno indentature che garantivano buon grip sui sentieri) sia nel materiale (più rigido, adesso non si riesce più ad arrotolarli come il primo paio), le giunture sono esteticamente uguali ma al tatto il materiale sembra diverso. Naboso Trail ha una suola a contatto con il piede semplicemente scomoda, fa sudare e fa male. Z trail rimane un sandalo leggero e potenzialmente utile, ma la grande qualità e durevolezza che mi avevano impressionata credo siano scomparse

Habe Schuhe gekauft - habe normalerweise 46 - deren 46 sind Megagroß - zurück und andere in 45 bestellt - Sandalen passen gerade noch.. aber andere um 90 Euro sind vorne zu niedrig. Habe sie 2 Std in der Wohnung getragen, ob man sich daran gewöhnen kann - leider nicht retour an die Firma.
Heute nen Gutschein bekommen - nachdem ich nun schon 4 Schuhe durch habe und dort eigentlich nichts passt - was soll ich mit einem Gutschein.
Nachtrag - Geld wurde nun doch noch überwiesen.

Poor quality product. I bought a couple of pairs of mens shoes last year and it was fine for the first 6 months, after which the inside of the shoes started peeling off even on regular use and with proper care. The shoes themselves were expensive and so I presumed they sold quality product, but it did not seem like that. I then made a request to help with a repair, but they came back saying they do not repair the product. At that point the shoes were less than 2 years old, so I asked them even if it does not come under warranty (which it should), can it be repaired so I don't have to waste it to a landfill, but they came back with a counter offer of 30% on the next pair of shoes which I felt was not the proper solution, they were indirectly forcing me to throw away a pair of shoes for new ones. I am not sure how they could have a business model like this selling into Europe where there is a right to repair legislation and 2 year warranty period. I would not recommend the product for its quality (I could get similar pair of shoes for much cheaper from other common brand stores) and the logistics around it if the shoes get bad after 6-9 months.

One of the shoes I received last Friday is dented at the toe, as if a circle has been punched into it. I immediately e-mailed to the support address, but have not received a response yet. Chat messages on the website are also not answered. When I indicate on the website that I want to exchange the shoes I ordered on May 7, the website indicates that this is no longer possible because the 45-day period has expired. It is May 20. Cuckoo!
So now I am stuck with a pair of shoes that I cannot wear and cannot return, because then I have to pay for the shipping and I also do not trust the company anymore.

Ces chaussures sont fabriquées en Chine, donc c'est vendu plutôt cher par rapport au coût de fabrication. Par ailleurs, gros problème, les tailles sont complètement fantaisistes.
J'ai déjà une paire de chaussures modèle femme achetées sur leur site Américain en taille US 9.5 (= taille européenne 40) qui sont un peu trop grandes pour moi. Ceci m'a décidé à commander la paire suivante sur le site européen afin de pouvoir échanger si nécessaire. Me basant sur la paire en ma possession, cette fois-ci j'ai pris un 39.5 (=taille US 9). Au final, à une demi-pointure de différence, elles font carrément 1 cm de moins que mes taille 40, donc elles sont trop justes.
Profitant des soldes, j'ai aussi tapé dans le rayon hommes, toujours en pointure européenne 39.5... Et là; nouvelle surprise, les deux paires que j'ai reçues font encore 1,5 cm de moins que les chaussures pour femme de même pointure (oui, oui, c'est pourtant bien écrit 39.5 sur toutes les boîtes). Autant dire que je ne peux même pas déplier mes doigts de pied dedans. Et je ne même sais pas trop quelle pointure demander en échange, vu que leurs tables de conversion sont complètement incohérentes. A ce stade il vaudrait mieux juste indiquer la longueur de pied en cm et laisser le client choisir ce qui lui correspond vraiment.
J'hésite entre annuler ma commande et avoir perdu les frais de transport, ou tenter un échange et m'embarquer dans d'autres galères... Sachant qu'en plus, les modèles que j'ai achetés en solde ne sont plus forcément disponibles maintenant.
C'est vraiment contrariant comme expérience.

Amazing experience with this company. Helpful and kind customer support and they respond so quickly. I swear I get a reply within minutes!
Orders are always shipped fast and they handle returns and refunds quickly.
Top service!

No customer service and no refund! I ordered a pair of shoes but they didn't fit as expected so I decided to return them. I did everything in the returns portal and shipped them away almost a month ago. I haven’t even got a reply to my e-mail and can't even call them on the given phone number!! No tracking available on the website. I guess they just stole my money.

Don’t bother buying! Terrible customer care and return experience, worse than Temu…

I don’t really know where to start as there’s so many potential improvement points (speaking proactively). First I need to pinpoint that I had a pretty okay experience purchasing my first barefoot shoes from Xero Shoes (3 pairs) two years ago, probably because I hadn’t the need of returning anything. The warranty on the soles are ok but one my shoes (Trail runners) needed quickly to be reglued on the top of the toe box. Not great but I didn’t felt it was worth being negative as it could be just my shoes or the way I used them, even if I didn’t run on trails at all. I am not a typical negative reviewer, I mostly review when I am happy.

BUT gosh this time purchasing a pair of sandals which came with wrong fit (even if I followed all their advices, printed footprints etc)… summery everything is extremely complicated and customer care don’t care nor read/listen to the poor experience you are encountering.
- Shipping is due both on order and retur (twice) and never refundable even if there’s a sizing issue not due to customer
- For return expect full return (not shipping) only 14 days even if it states 90 days return right.
- For return nothing is automatic but you have to go through many steps, read a lot of b….it, print your own label and expect money back 10 working days AFTER they potentially receive your return. This is crapier than Temu here in Sweden. All company here offer free easy return (including shipping) and printing labels go through parcels point with a QR cod.

I have much more details about all I got through with Jan from their customer care but I will spare your time. My time is precious and all in all it took me two weeks to finally send back the sandals, including hours of small doings and communication.

REALLY DISAPPOINTED AND THE CEO VIDEOS feel so wrong and misleading at the end. Will never buy again unless they really make a true customer gesture and change their policies for good.

Mein erster Barfußschuh
Ich habe im April 2022 zum ersten Mal ein Paar Barfußschuhe im Online Shop bestellt; ein Auslaufmodell der TerraFlex für Herren. Seitdem habe ich tausende Runden Gassigehen, dutzende Wandertouren mit der Familie und andere kleinere Ausflüge darin absolviert und die Sohlen halten noch immer. Als ich im Winter 2022 aufgrund der Temperaturen auf Stiefel einer anderen Marke wechselte, taten mir bereits nach wenigen Stunden die Hacken weh. Notgedrungen schlüpfte ich zurück in meine TerraFlex und war beeindruckt, wie warm sie meine Füße selbst bei Minusgeraden hielten. Auch dem Matschwetter trotzten sie nach einer kurzen Behandlung mit einem Imprägnier-Spray. Seit der ersten Bestellung habe ich nun zwei weitere Male mein Xero Shoe-Sortiment erweitert, und hatte eigentlich geplant, in diesem Frühling mein erstes Paar durch eines der neuen zu ersetzen. Aber die Dinger sind einfach nicht kaputtzukriegen. Die 5.000-Meilen-Garantie der Sohlen wurde mittlerweile mindestens verdoppelt.

Had an issue with my Prios. After two years of ownership they were immediately replaced with a new pair - no (well, just a few...) questions asked.
Remarkable after sales service. Fast, honest, reliable. Clearly worth all five stars.

Best shoes und Service!
Liefert schnell und zuverlässig mit GLS.
Sitz in Tschechien.
Kundenanfragen werden über Email schnell und gut beantwortet.
ACHTUNG: XEROSCHUHE.DE ist ein Betrugsfakeshop!

Vertrauenswürdig ist nur xeroshoes.eu und xeroshoes.com

Shoes excellent, delivery bad. Already bought two pairs from them and both were excellent quality, but it's quite unfortunate that they had to use GLS for delivery, which is one of the worst delivery service providers in Europe. I had problems with their delivery in both cases.

No customer service and no refund! I ordered a pair of boots but they didn't fit as expected so I decided to return them. I did everything in the returns portal and shipped them away on December 11. By the tracking feature of the returns portal it seems they were delivered on December 15. but I still (on February 13th) haven't received any e-mails about them being refunded neither the actual refund itself and it has been almost two months now! The website states "we strive to process all exchange/return requests within 10 business days of receipt” - I haven’t even got a reply to my e-mail (sent to ask about the refund more than ten days after they received the boots) let alone a refund. I would not recommend this company to anyone!