Xerjoff  Omdömen 

Düfte sind halt Geschmackssache mal gut ma schlecht, aber bei einen sehr teuren parfüm (400€) weil man keine probeflasche gefunden hat, bestellt man es wie bei jeden anderen und wenn man nur mal geschnuppert hat wirds nicht mehr zurück genommen. Schon gleich direkt kundenunfreundlich. Es gibt zwar eine mail wo das darin steht, dass es nach Öffnung, nicht zurück genommen wird. Dann sollen sie bei so einer Preissumme doch direkt einfach gleich ne probe bei legen.

Ho ricevuto in regalo per il mio compleanno un flacone di Xerjoff Iommi Monkey Special, codice L.10525D e codice a barre 8054320902447. Il flacone era correttamente sigillato. Prima di aprirlo, il profumo era molto intenso. Aprendolo, ho notato che il tappo era umido, la pietra nera all'interno del flacone si stava scrostando e anche la zona vicino al contagocce era umida. Anche dopo due giorni, il forte odore nel flacone persiste. Ho provato a contattarli e ho parlato con Alice, ma mi ha detto che non poteva fare nulla perché non aveva modo di verificare l'autenticità del prodotto. Sono rimasto sorpreso anche dalla notizia che non esista un sistema di verifica, perché il sito web del passeggero stesso fornisce le istruzioni sul sigillo NFC, ovvero le istruzioni ufficiali di Xerjoff, ma sul sito web di Xerjoff compaiono istruzioni diverse...
E anche tramite il sigillo NFC sulla bottiglia, che si trovava all'interno della confezione sigillata. Se questo non dimostra l'autenticità del prodotto, si può solo pensare che al cliente non importi nulla, ma solo il profitto. Quindi, come ho detto prima, l'unica cosa che resta da fare è danneggiare l'immagine del marchio, anche dopo che l'autenticità è stata dimostrata tramite i mezzi forniti dal sito web e dal sigillo della bottiglia (anche se voi affermate che questo non esiste). Informazioni contraddittorie e cliente senza alcuna azione da parte dell'azienda. Ecco un video che mostra il processo di verifica tramite tag NFC, seguendo le istruzioni sul sito web di Xerjoff. Ho realizzato un video, sempre seguendo le istruzioni del sito web di Xerjoff, che descrive la verifica dell'autenticità tramite tag NFC. Il video è allegato.

Il prodotto è originale, come dimostrato dai video inviati, e non ho ricevuto risposta alle email. La verifica del sigillo NFC, secondo le istruzioni sul sito ufficiale di Xerjoff, ha confermato l'originalità del prodotto. L'azienda ha la responsabilità legale del prodotto. In caso di esclusiva, la vendita dovrebbe avvenire esclusivamente tramite il sito web.

Continuerò a esercitare un'influenza negativa sull'azienda attraverso tutti i mezzi di comunicazione possibili a causa della mancanza del sigillo di garanzia (oltre a numerose altre lamentele di natura simile), perché se il prodotto è certificato originale, significa che è passato dalla fabbrica al negozio in cui la persona lo acquista, mantenendo il collegamento di responsabilità con la fabbrica.

Caio.'.

Caio.'.

Experiência horrível.
Recebi um frasco do perfume Xerjoff Iommi Monkey Special como presente de aniversário, código L.10525D e código de barras 8054320902447. O frasco estava devidamente lacrado. Antes de abri-lo, o aroma era muito intenso. Ao abri-lo, notei que a tampa estava úmida, a pedra preta dentro do frasco estava descascando e a área próxima ao conta-gotas também estava úmida. Mesmo após dois dias, o forte odor no frasco persiste. Tentei entrar em contato com a empresa e falei com Alice, mas ela disse que não podia fazer nada, pois não tinha como verificar a autenticidade do produto. Também fiquei surpreso ao saber que não há sistema de verificação, porque o próprio site da Xerjoff fornece instruções sobre o selo NFC — as instruções oficiais da Xerjoff — mas o site da Xerjoff tem instruções diferentes...
E também através do selo NFC na garrafa, que estava dentro da embalagem lacrada. Se isso não comprova a autenticidade do produto, só podemos presumir que o cliente não se importa com mais nada, apenas com o lucro. Então, como eu disse antes, a única coisa que resta a fazer é prejudicar a imagem da marca, mesmo depois da autenticidade ter sido comprovada pelos meios fornecidos pelo site e pelo selo da garrafa (mesmo que vocês afirmem que isso não existe). Informações contraditórias e nenhuma ação por parte da empresa. Aqui está um vídeo demonstrando o processo de verificação da etiqueta NFC, seguindo as instruções do site da Xerjoff. Fiz um vídeo também seguindo as instruções do site da Xerjoff, que descreve a verificação de autenticação da etiqueta NFC. O vídeo está anexado.
A xerjoff não responde mais meus e-mails e muito menos se preocupa com o cliente.

Caio.'.

I wanted to purchase a perfume from the house Xerjoff and after looking up in the online stores that I know and normally order my perfumes from, I decided to order directly from their website.

Their service is top! All worked very smoothly. Based on the amount of the purchase you get some free samples.

I got 4 samples (2ml) which I could choose personally and one 15ml gift! The package was delivered with DHL express and therefore fasr delivery.

The packaging is great and done with care. There was a big box with their name (Xerjoff) on it, tied with a beautiful ribbon. Perfect if you want to give it as a gift. Then inside the package the perfume I ordered, samples and the gift all wrapped in nice papers with a luxury feeling in it!

The main item, in fact the perfume came in a wonderful packaging. Their typical box with their logo amd inside it the box of perfume made of faux leather (I believe). Opening the box the perfume is again wrapped in a soft very smooth kind of textile. A lot of fine details as expected from a luxury brand.

Very well done.

Assuming the prices the online Shops charge you for Xerjoff samples, I do not see any reason to order from online shops like dou.. seph... etc.
And do not even consider the shops which are selling Xerjoff perfumes around 100 boxes under the original price, they are fakes.

Future purchases of the perfumes from Xerjoff will definitely be directly on their website!

Thank you for the wonderful experience.

Ich bestelle inzwischen seit rund zweieinhalb Jahren regelmäßig direkt über die Xerjoff Webseite und wurde bisher kein einziges Mal enttäuscht.

Meine aktuellste Bestellung hat das Ganze wieder bestätigt. Sonntagabend bestellt, Montagfrüh bereits aus Italien verschickt und heute am Mittwochnachmittag schon in meinen Händen. Für einen internationalen Versand ist das schlichtweg extrem schnell und absolut vorbildlich.

Besonders positiv finde ich, dass Bestellungen häufig mit sehr schönen Extras verbunden sind. Diesmal waren neben dem bestellten Duft zusätzlich ein Samplekit sowie ein 15 ml Miniflakon dabei. Solche Aktionen machen das Einkaufserlebnis einfach besonders und sorgen dafür, dass man als Kunde das Gefühl hat, dass hier wirklich Wert auf das Gesamtpaket gelegt wird.

Die Düfte selbst bewegen sich natürlich in einer klaren Luxuspreisklasse und sind definitiv nicht günstig. Dennoch muss ich ehrlich sagen, dass ich persönlich bisher keine andere Marke gefunden habe, die in Sachen Duftqualität, Performance, Haltbarkeit und vor allem in der Raffinesse der Kompositionen auf einem vergleichbaren Niveau liegt. Düfte wie Naxos oder auch 40 Knots und Co. sprechen für sich und haben einen ganz eigenen Wiedererkennungswert.

Auch die Webseite ist insgesamt übersichtlich und hochwertig aufgebaut, sodass man sich gut zurechtfindet. Schön wäre es aus meiner Sicht lediglich, wenn die Seite zusätzlich auch auf Deutsch verfügbar wäre.

Ein kleiner Kritikpunkt ist der Bestellprozess rund um das kostenlose Samplekit. Das individuelle Zusammenstellen beziehungsweise Customisieren könnte etwas benutzerfreundlicher gelöst sein, da es beim ersten Mal etwas umständlich wirkt.

Davon abgesehen funktioniert der gesamte Ablauf jedoch hervorragend. Der Kundensupport antwortet zudem immer sehr schnell und zuverlässig, was bei hochpreisigen Bestellungen ebenfalls ein wichtiger Punkt ist.

Natürlich zahlt man direkt über die offizielle Webseite teilweise etwas mehr als bei einzelnen Drittanbietern. Trotzdem bestelle ich bewusst weiterhin direkt dort, weil das Gesamtpaket aus ultraschnellem Versand, exklusiven Zugaben, zuverlässigem Support und dem direkten Markenerlebnis für mich einfach stimmig ist.

Für Liebhaber hochwertiger Nischendüfte ist Xerjoff für mich nach wie vor eine absolute Top Adresse.

Very bad supporting after returning my order they refuse to credit it back and dont even try to help in any way

I recently received a shipment in Colorado and was disappointed to find that my fragrance had leaked during transit. However, upon contacting the Xerjoff support team, I experienced an exceptional level of customer service. Their responses were prompt, professional, and genuinely helpful throughout the process of resolving the issue.

I greatly appreciate their efficiency and willingness to assist, which turned an unfortunate situation into a positive experience. Based on the quality of their support.

La casa di profumi Xerjoff è semplicemente meravigliosa. I profumi sono di altissima qualità e offrono una grande varietà. Ce n'è per tutti i gusti. Il servizio clienti è il migliore che abbia mai sperimentato in qualsiasi azienda. Non si potrebbe immaginare un servizio migliore. Ogni mio ordine è stato elaborato in modo rapidissimo e impeccabile. L'attenzione ai dettagli è davvero eccezionale, anche per questa fascia di prezzo. Semplicemente fantastico!

Lieferung immer prompt. Kundenservice sehr freundlich und reagiert sofort. Also nicht mal 30 Minuten habe ich auf Antwort per Mail gewartet. Problem wurde sofort gelöst. Und die Düfte sind bekanntlich auch unschlagbar:-)

I had an issue with functionality of the Xerjoff website, with regard to placing an order for a new product, so I reached out to customer services.

I received a swift reply from Alice, a customer service specialist, who informed me that they were working to get the issue resolved.
Alice offered to place the order for me manually.
I was busy at that moment, but within a couple of hours, I received a further email from Alice, informing me that the issue with online ordering was resolved.

I subsequently placed an order through the website, and received a message from Alice, thanking me for the purchase, and promising to despatch it immediately, with the hope that I'd receive it the following day - a notion that I found risible, considering that Xerjoff are based in Torino, and I am in the UK.

Well, it's now 24 hours after I placed the order, and my shipment is about to be delivered, here in the England.

I consider this to be first classcustomer service, that truly reflects the standing of Xerjoff, as one of the finest fragrance houses in Europe.

I owe a debt of gratitude to Alice and the team in Torino, for their friendly, efficient and personal service.

I'm in the USA and ordered a bottle of Naxos (€200) directly from Xerjoff in Italy as it's hard to find in my town and I wanted to be 100% sure I was getting the real thing. When the box arrived, everything seemed fine until I opened the cardboard and could Immediately smell perfume. Inside I found the bottle broken: the atomizer had broken off along with a large chunk of glass. No liquid was in the bottle. Chalky residue and liquid stains covered the tray and the luxurious Xerjoff box.

Immediately I took numerous photos and submitted a claim to customer service via WhatsApp. A customer service agent named Alessandro responded and asked for additional photos and/or video to demonstrate the damage, which I took and provided. He told me the claim would first be submitted to FedEx. That took about a week, after which I was told that FedEx denied the claim because there was no evident damage to the outer box.

I work as a Materials Manager at a hospital, a field I have been working in for 20 years, so this declination by FedEx was understandable. It wasn't FedEx's fault. What was obvious to me, immediately upon opening the box, was the complete lack of packaging material - the inner glossy white Xerjoff box had more than a centimeter of room on all three dimensions. Inside the white box, the Naxos box, along with the sample pack, had several centimeters of room on all three dimensions, with no packaging material to stabilize it. Shipping from Italy through France to the USA, numerous transfer hubs, there is no guarantee of integrity of the perfume bottle. This is entirely Xerjoff's fault. I documented these details and included them in my claim to Xerjoff.

I received the following email from Alessandro at Xerjoff:

***
Hello, we apologise for the late reply and we would like to thank you for the patience.
Here's the latest reply from Fedex:

"We have received your complaint regarding our previous communication.
After reviewing your report and conducting checks, no anomalies were detected in our systems.

The checks also revealed that the shipment, upon delivery, did not show any external damage that could indicate mishandling during transport. This was confirmed to us by the destination branch and the courier.
In light of the above, we regret to inform you that any refund requests you may have will not be processed".

Furthermore, there is no stain on the tray, which is inevitable after such a breakage. However, your bottle is completely clean, and the tray is not stained yellow, as should occur after such a leak. (If you wish, we can also send you a photo of a perfume that has leaked into the tray to highlight the difference.)

For these reasons, we confirm that we are unable to provide further assistance for your product.
Kind regards.
Alessandro -
Xerjoff team
***

I replied on WhatsApp stating: "In response to your email, you can clearly see in the photos and videos I sent you where the perfume leaked out and stained the tray."

Alessandro replied by showing me three photos of what a leak *should* look like, that my situation did not meet this criteria, and therefore they cannot provide any further assistance.

My further replies were ignored.

I submitted a 1 star feedback review to Xerjoff when I was prompted by them via email, explaining the situation.

I found Sergio Momo, the founder and CEO of Xerjoff on Instagram writing him a cordial message to discuss a disturbing situation I had with a customer service agent at Xerjoff. Surprisingly, he replied, within about a day, writing, "please let me know what the issue is and i will look into it.
Thanks,
Sergio"
Several hours later I explained the situation.
It has been over a week with no further acknowledgement or indication that the message has been read.

I then directly messaged Simona Biancalana, the Global Marketing and Communications Manager at Xerjoff, on LinkedIn, explaining the situation exactly as I had to Sergio. I have received no response or acknowledgement.

Part of the reason I purchased a €200 bottle of perfume directly from the perfumer, paying expensive international shipping, was to be absolutely sure I would be getting the real product. When it arrived, it was broken, there was residue all over the box and tray, clearly indicating a break during shipment, yet I was treated with abject, disrespectful dismissal. I hope this is all a misunderstanding on the part of Xerjoff and not a representation of the company as a whole, because the insinuation obviously apparent in the customer service interaction suggests something far more insidious on the part of this company.

I recommend no one ever deal with them directly. They have no respect for their customers and ignore clear evidence when it is inconvenient for them.

Update: Their reply ignores my evidence of faulty packing.

Extremely good customer service. Simply the best. Replaced my bottle that leaked during transport without any complications. Very kind workers. Definitely recommend buying from xerjoff and I will buy another fragrance again

Acquistano due profumi. Uno arrivato integro. L’altro arrivato usato senza pelicolla di sicurezza chiedo il reso e mi viene confermato che devo pagare 40€ oltre al fatto che posso non avere il rimborso. Assurdo!!!

Pour ma première chez xerjoff j’ai décidé d’acheter le Naxos, il est incroyable.
Je recommande clairement cette marque car ils m’ont fournis un packaging quasiment imbattable , des parfums à couper le souffle franchement je les remercie énormément aussi pour l’efficacité de livraison!

This review refers to my most recent purchase, specifically the quality control and customer support.

I bought a gift set and even noticed an error on the website. When I reported it, I received a response within a day. When I had something in my cart, I got a WhatsApp message within a few hours asking if I needed help with my order.

I then completed the purchase. The goods arrived within a few days, but unlike my previous experiences with excellent quality, I immediately noticed a tear and a long crease in the gift box. Not ideal when you intend to give it as a present. In addition, I received a tennis ball with a print that is completely crooked. Because of these issues, I opened everything to check the rest as well. That’s when I noticed that the plaque inside the perfume box has several ugly marks on the lettering.

At first, I only contacted support about a replacement for the outer packaging, which has remained unanswered for 12 days. A few days later, I reached out again regarding the two additional defects, and that message has now also remained unanswered for 8 days. I am no longer receiving replies on WhatsApp either. Normally, I don’t mind waiting, but this now stands in stark contrast to the previous response times, and Christmas is also not far away.

I would be happy to update this review if the issue can be resolved.

Servizio eccellente parlando della boutique di Monte Carlo dove spesso acquistiamo un certo prodotto presente solo ed unicamente nella medesima boutique monegasca. Il punto neutro-negativo riguarda invece servizio clienti del territorio nazionale. Consiglierei di prestare più attenzione alla cortesia, specialmente verso i clienti di fiducia.

Extremely Disappointed – Unprofessional Experience with Xerjoff

I am extremely disappointed with my recent purchase from the Xerjoff website. I placed an order on the United States page, expecting my perfume to ship domestically. However, after confirming my purchase, I received a DHL tracking number showing that the package was dispatched from Italy, meaning I now have to pay unexpected customs fees upon delivery.

When I contacted Xerjoff’s customer service for clarification, I was told that customs fees would only be around 15%, but in reality, I’ve been charged an outrageous 75% in additional fees. I have been trying to resolve this issue, but the staff I’ve spoken to have been completely unhelpful and unprofessional. The representative I dealt with was extremely rude, dismissive, and their responses were absolutely not at the level one would expect from such an expensive luxury brand.

For a company that prides itself on exclusivity and luxury, this experience has been unacceptable. I will never purchase from Xerjoff again, and I strongly advise others to be cautious before ordering from their website

TO ANSWER YOUR RESPONSE :
Yes you did print a picture and the message I’ve sent you for the birthday wishes just as any other shop would do so for a luxury brand I would not expect less than that ( and let me tell you that I find that so cheap from you stating this in a response to a review)

Also here are some proof of your professionalism answers ! I agreed with the 15% you told me for the taxes and I requested to pay them myself as it’s my friend’s birthday YOU GAVE ME
THE WRONG INFO
you are the supplier you should give the correct info regarding taxes to your customers unless you act like this to sell and let the customer facing those kind of issue

Our conversation :

Me : How can I pay 50% of the amount of the product ???

You : With the new price, the customs fee should be 75%

Me : Why you told me 15?
You : so, I don't how much is worht for you. It was 15%, it changed last week,
as said already 3x

And then you guys you finished the Whatsap conversation stating :
I don't have to inform you anything anymore
If you wish, you can also block this number.
All information from Xerjoff was already being give

So is this professional ?

I visited the brand last week Sunday and was served by Enas who was very professional and an absolute delight! She was so knowledgeable and helped me decide on a new favourite perfume! I was very stressed and her kind interaction made my day. She explained each note Perfectly and was able to find out that matched my pheromones and now I’m absolutely in love with my purchase!

Alice from customer service was very invasive and captured my personal data from the Shop app used on their website although I did not register my number on their site or fulfil an order yet.

When i did make the order it came very quick (about 3 days from Italy which was amazingly fast).

However had an issue with a sample selection that came with my order all being the same.

Alice argued with me stating that they pack it random although I showed proof it was not. And continued to make comments to me about contacting me using my phone number I did not register on their site.

For a luxury perfume house the customer service was abysmal. Naxos is beautiful but not worth the headache of their staff and access to personal data.

Ich habe noch nie im leben so einen Service erlebt.

Ich hatte auf der Seite gesehen, dass es bis zu 6 Tage dauern kann bis die Bestellung bearbeitet wird.
Also fragte ich kurzer Hand beim Support nach, ob es die Möglichkeit gibt für einen expressversand und wie lange es im schnitt dauert, bis die Ware nach DE geliefert wird.

Mir wurde fix geantwortet und mir wurde mitgeteilt, dass es einen Tag dauert bis das Paket da ist.

Ich belächelte die Aussage und habe also eine Bestellung aufgegeben.

Das Paket war in nichtmal 24h da. Es wurde automatisch ohne extra kosten per DHL Express versendet. Der Empfang und das öffnen vom Paket ist definitiv ein Erlebnis.

Zu den Düften selbst kann ich noch nichts sagen, da diese ein Geschenk sind. Ich gehe davon aus, das diese top sind. Sollte dies nicht der Fall sein, dann folgt ein Update.