Zidouri Omdömen 25

If I could leave 0 stars I would. Customer service is absolutely horrible and not helpful at all. They charge so much for what, items are average. Not giving refunds is ridiculous. Even for an exchange had to pay for the return shipping, when their sizings are weird and it should be on them to do so. What happened to the customer is always right?! Never buying from them again and no one else should either.

ordered a few things from their website. The overall quality of the products is good however i bought the RABEE3 BOX TEE and it fits very weird.

Tried emailing them for a refund and they just ignore me.

Never buying from them again. There customer service is horrible

I made a large order with these guys - few t-shirts, necklace and a skirt.

Its sad because everything is lovely quality but the level of service these guys offer, means I'll never order again.

The skirt didn't fit me (too big) and I simply wanted to exchange it. They don't reply to emails and barely reply to insta DMs.

When they finally did, they told me it's against their terms and conditions to allow for exchanges. This is ILLEGAL under UK law. I have no patience for dodgy people, especially when you try and support independent businesses.

Disappointing 👍

Not at all a good brand. Unreliable, inconsistent and inauthentic. They talk about deen but don't act according to it with terrible customer service, postage and response. Two orders had to be refunded, after 3 weeks of them not replying to emails. I only got a refund because I commented on all their posts. Even their most popular jacket, it came dirty/dusty. I am not the only one, there are lots of comments and reviews like this. Avoid this brand.

There "comfort" material tracksuit is also bad. They don't actually tell you the material or where it is made. It feels cheap and made from 100% polyester.

They just have a big team to promote their brand and scam

They have amazing quality clothing with beautiful designs. Yes their pricing is a little high but it’s relatively similar to how much other sites are selling similar quality clothing.

Not buying from them again. They have good quality clothing but overpriced tbh compared to what you get.
But customer service none existent. If you get the wrong size then you wasted your whole money. As they won’t even let u exchange it
As I understand if they say no refunds.

Poor customer service, needed to reach out to them multiple times on different platforms to get an update on my order. It’s been over 2 weeks, only just received a reply stating that my order is missing. I understand it’s holiday period but good customer service is key to gaining and keeping customers. I like the designs but I’m not sure if I’d buy from them because of this experience. And the whole “no return no exchange, pick your correct size” policy is kind of dodgy and insane especially coming from a small business… I’ve had amazing interactions with small businesses that have sent the wrong/faulty item and although it’s a huge inconvenience, their customer service makes me a repeat customer. I’m honestly not suprised by all the low ratings and I’m sure this company would be a bigger hit if they hired the right people. Can’t speak on the quality of the clothes.

I had a problem with my order and have tried to contact Zidouri multiple time, however they have never even taken the time to reply. I have sent multiple emails and I have sent multiple DM's on Instagram (on multiple accounts even). This is absurdly bad experience and i will never order again!!! I would also recommend others not to!

Awful customer service
They dont reply to emails or messages and i still havent received my order

Lovely service by sales assistant which is so much helpful and for sure youre going to feel so welcomed regardless anywhere you came from. Thumbs up.

Very good job and very good experience. Amazing😍🤩 The staff are so good👍 . Thank you so much for amazing service.

The clothes are very good quality I've ordered for my son a couple of times BUT!! the last order I ordered XS and they sent me wrongly a size S I sent them straight away an email and have had no response they also say they do not except returns BUT !! this is their fault has put me off ever ordering from them again

WORST customer service ever.
They literally don't respond to your email, dms, or anything. I have faith that my purchase will be of good quality but the lack of customer service is really getting to me. So, if you are planning to purchase from here, do not rush through it and make sure all the details are correct because no amount of effort to change a small detail will work. Genuinely never buying from here again despite my love for the their products.

Avoid like the plague.

I ordered a hoodie from them and was waiting 10 days for the hoodie to arrive but it never did. So i emailed and was informed the hoodie i wanted was actually out of stock and was advised to choose a different hoodie. So i chose a different hoodie and have not heard back from them since then. Customer service is very disappointing and I will not be ordering from them again.

Ordered several items from Zidouri at different times. The attention to detail in the packaging and the quality of the actual items is unmatched. Everything arrived on time or sooner. Highly recommend ordering from Zidouri. So pleased with my items and will definitely be ordering again.

I’ve been a customer of Zidouri for over 2 years and have been constantly impressed by the quality of items. Everything I’ve bought has always exceeded my expectations and are still amazing quality even after multiple washes. There’s nothing on the market that even comes close to Zidouri and I’m always complimented whenever I’m wearing a Zidouri piece. Would highly reccomend.

I ordered 4 items. The mawj jeans, lime jumper, Mocha hoodie and Ramadi hoodie. The first 2 items arrived later on Eid day and I’m still awaiting the second. The delays in communication was down to Eid holidays etc.

However, let me tell you, the quality of the items are absolutely insane. These have been washed and put in the dryer at home and they’ve come out fabulous- ironed and ready to wear. I would not hesitate to buy from here again. Just a tad improvement needed to customer service- that’s all.

Recently placed an order for a pair of Jeans as a Eid gift. I purchased after the cut off point for Eid delivery but to my surprise the package was still delivered before Eid. I was super impressed with this. The jeans came beautifully packaged and the quality is to die for. They fit perfectly and are some of the most unique items of clothing that I now own. I would highly recommend this brand!