Zidouri Omdömen 27

I ordered 4 items. The mawj jeans, lime jumper, Mocha hoodie and Ramadi hoodie. The first 2 items arrived later on Eid day and I’m still awaiting the second. The delays in communication was down to Eid holidays etc.

However, let me tell you, the quality of the items are absolutely insane. These have been washed and put in the dryer at home and they’ve come out fabulous- ironed and ready to wear. I would not hesitate to buy from here again. Just a tad improvement needed to customer service- that’s all.

Recently placed an order for a pair of Jeans as a Eid gift. I purchased after the cut off point for Eid delivery but to my surprise the package was still delivered before Eid. I was super impressed with this. The jeans came beautifully packaged and the quality is to die for. They fit perfectly and are some of the most unique items of clothing that I now own. I would highly recommend this brand!

The worst customer service ever. They dont reply to the DMs or the email, and werent cooperative on changing the pant size even though it was available on the website. The should provide a size chart on their website, because alot of the confusion is about sizing. Also they keep deleting my comments on IG instead of taking and handling the critique in a professional way. DO NOT BUY FROM HERE, its not worth your money.

I placed an order for a jumper and it was delivered within 2 days! Super impressed with the service and was surprised with how good the quality of the garment is!

Ordered in february and it’s been over a month and I still haven’t received my order. Have sent messages on all platforms and received no response.
Terrible service

Still awaiting a response to emails and DMs this is the worst customer service I have ever received! It’s been over a month since my order!! I will have to take legal action if I do not get a response to get my money back!! Do not buy from this brand!!

They don’t even deserve one star, this company is the worst I’ve ever dealt with. The only reason I didn’t assume they were a scam and file for a chargeback from their poor customer service was because they were recommended to me by a friend so I knew it was an actual company.. though you wouldn’t believe it from the way they operate.

I ordered in mid February, and it’s now almost the end of May… and I’m still chasing a resolution. The first package took two weeks to receive, and the custom item I ordered was missing for weeks until it turned up out of the blue. Constantly asked for updates and was continuously told I’d be given a tracking number and dispatch email for each package, which didn’t happen at all. I then needed to size down the t-shirt from L to S, as they have no proper measurements on the site so I had to essentially guess from the lookbook. I requested an exchange on March 2nd, and only got a response two weeks later. Sent the L size back mid-March, and I received the exchanged t-shirt at the end of April (!!) and it came in damaged packaging, and was damaged itself with small brown flecks all over it and a part at the front that was blackened and looked like it had been pulled on something. NO response despite numerous emails and DM’s, they delete my comments on Insta, and only just responded now saying I will get a proper response ‘soon’ because I publicly commented about their poor customer experience, instead of bothering to even look into it. It seems they care more for their reputation and profit margins than anything else, which is sad for a Muslim-owned company. To quote on why they delete comments from their response in the DM’s: ‘the team is currently dealing with a large volume of request and your order will be attended to - deleting Of comments is to reduce further enquiries’. Sure.

At this point I just want my money back for the damaged item because I don’t want to interact with them anymore, or even wear the items I currently have as I’m just so frustrated with this entire experience. I try my best not to judge as running a business is difficult, but getting it wrong so many times is not a mistake - at this point, it’s a choice. They’ve chosen to make customer experience/satisfaction the last priority, and it’s clear from the constant comments they delete from their Instagram from people literally begging for answers to their DM’s about their orders. No accountability, no transparency, no apology, and absolutely undeserving of trust and of spending money with. Do NOT bother, the concepts are nice but for their quality, time it takes to dispatch, and the ridiculous lack of customer service, it’s not worth it.