The deal I got was very competitive, and customer service has been great, but for a web only company the user experience was woeful. Pages keep crashing, it's not intuitive to find your previous... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The gentleman I spoke to over the phone was just so helpful, informative and personable! Gave me alternative options to my initial choice due to delivery times. He seemed very knowledgeable and was ab... Se mer
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The whole experience from start to finish has been disappointing. As our corporate supplier I had to use Zenith. The first car I ordered was out of stock but they didn't tell me until very late. The s... Se mer
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Just wanted to give a shout out to Thomas Quinn, its been my first experience with Zenith and ordering a car and he couldn't of been more helpful. Prompt with responses and really informative making t... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Kontaktuppgifter
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Storbritannien
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,1
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Company car through Zenith
Company car through Zenith, brand new Audi Q4 lasted 4 weeks before it broke down, now been in the local Audi Dealer for 6 weeks, no parts in the UK or Germany to fix it and no idea when the parts will be available.
I am paying a huge amount of my salary every month for this car and cant use it! Have tried contacting Zenith but have had no response.
23 juni 2026
Svar från Zenith Vehicle Contracts
Hi Glenn, we're sorry about the issues you are having. Please reach out to complaints@zenith.co.uk and we can escalate the issue and come to a resolution for you. Ian@Zenith
Great service and simple enough to…
Great service and simple enough to browse and order cards. The only issue I had was that if a clicked on a specific car, I could get back to the original search and had to start again.
15 juni 2026
Svar från Zenith Vehicle Contracts
Thank you for the 4 stars! We're glad to know you found the service great. I will provide your feedback about the original search to the relevant team! Ian@Zenith
I did think the ease in which the order…
I did think the ease in which the order process went was good but have ordered quite an expensive car and thought i would get a phone call from someone confirming and going over my order to make sure everything was ok.
15 juni 2026
Svar från Zenith Vehicle Contracts
Thank you for the feedback and we're glad to know that you found the order process easy! With regards to confirmation, we would have sent you an email to confirm your order with us. If you require a call, please reach out to your dedicated customer service team, they will be more than happy to help! Ian@Zenith
it was so easy and simple
it was so easy and simple. very easy to understand the figures and great choice of vehicles.
15 juni 2026
Svar från Zenith Vehicle Contracts
Hi Darren. Thank you for 5 stars! We’re so pleased you found everything easy to follow and enjoyed our wide choice of vehicles. Making the process simple and transparent is exactly what we aim for. Jonny@Zenith
Very informative on the whole process
Very informative on the whole process. Checked in to see if any assistance was required or if questions needed to be answered. Very easy web site to browse.
18 juni 2026
Svar från Zenith Vehicle Contracts
Hi Julie and thanks for the 5 stars! We're really pleased to hear that you found the whole process informative and that our team was able to support you when needed. It’s also great to know you found our website easy to browse. Jonny@Zenith
Svar från Zenith Vehicle Contracts
Hi Pete and thank you for the 5 star feedback! We're delighted to hear that you found our website easy to use and the ordering process simple. Providing a smooth and hassle-free experience is really important to us, so it’s great to know we got it right. Jonny@Zenith
Friendly reliable staff
10 juni 2026
Svar från Zenith Vehicle Contracts
We're glad to hear the feedback and the 5 stars! Thank you! Ian@Zenith
The user experience in selecting the Vehicle
The user experience in selecting the vehicle from your portal was smooth.
16 juni 2026
Svar från Zenith Vehicle Contracts
Hi Ayon. Thank you for your kind feedback! We're really pleased to hear that you found the vehicle selection process on our portal smooth and easy to use. We’re always working to improve the experience further, so if there’s anything that would have made it a 5-star journey for you, we’d love to hear your thoughts. Jonny@Zenith
Great experience
Great experience ordering through Zenith. Very easy, transparent and a pleasant experience.
9 juni 2026
Svar från Zenith Vehicle Contracts
Thank you for your 5-star review! We're delighted to hear that your experience ordering through Zenith was easy, transparent, and pleasant. We really appreciate your feedback and look forward to supporting you again in the future. Jonny@Zenith
Overall Very Good
8 juni 2026
Svar från Zenith Vehicle Contracts
Thank you for taking the time to leave us a 5 star review! We’re pleased to hear you had a very good experience. If there’s anything specific that stood out or anything we could improve, we’d love to hear from you. Jonny@Zenith
The entire process was seamless and I…
The entire process was seamless and I got updates at different stages of the process
5 juni 2026
Svar från Zenith Vehicle Contracts
Hi there, thank you for leaving a review & for the 5 stars! I'm pleased that you had such a positive ordering process & hope you enjoy your new car once it arrives. James@Zenith
Cars election and ordering was so easy
Car selection and ordering was so easy, just waiting on delivery.
12 juni 2026
Omdöme utan inbjudan
Svar från Zenith Vehicle Contracts
Hi Greig, thanks for the 5 stars! We hope you enjoy your new vehicle once it arrives! James@Zenith
Formal Complaint Regarding Zenith…
Formal Complaint Regarding Zenith Leasing – Unacceptable Service and Unresolved Vehicle Issues
I am submitting this complaint to formally document my ongoing dissatisfaction with Zenith and the unacceptable standard of service I have received.
For over a year, I have been dealing with persistent and unresolved issues relating to my Polestar 2 Performance, leased through Zenith. Following a collision, the vehicle has suffered repeated electronic faults, and the quality of the repair work carried out has been consistently substandard. Despite raising these concerns on multiple occasions, Zenith has failed to provide any meaningful or lasting resolution.
What has made this situation significantly worse is the complete lack of follow through and accountability. The vehicle has continued to develop faults over the past year, yet Zenith has shown no willingness to reach a realistic or fair resolution. I have been paying a premium price for a vehicle that has been unreliable, poorly repaired, and inadequately supported by your customer service team.
The delays, poor workmanship, and dismissive aftercare have completely eroded any confidence I once had in Zenith. The overall experience has left me feeling that, as a customer, I am being taken advantage of rather than supported.
Due to the ongoing failures to address these issues, I have now been forced to compile extensive supporting evidence and seek legal advice regarding next steps.
I strongly urge prospective customers to think very carefully before entering into any agreement with Zenith.
11 juni 2025
Omdöme utan inbjudan
Svar från Zenith Vehicle Contracts
Hi Joe, thank you for your review and I'm sorry to hear of your experiences with your Polestar 2. I can see we have an open complaint for you on our system so will ensure you receive a response via that route. James@Zenith
Great customer service
I spoke to Malaki few times before making my final decision. He was patient, knowledgeable and put my mind at rest. Great service.
10 juni 2026
Svar från Zenith Vehicle Contracts
Hi Patricia and thank you for the 5 stars. I am so pleased to hear that Malaki assisted you in such a great manner. I will pass this feedback along to him. Jonny@Zenith
Second hand car available to order was…
Second hand car available to order was already sold. Complete waste of time having a vehicle already sold on there.
9 juni 2026
Svar från Zenith Vehicle Contracts
Hi there. I am sincerely sorry to hear that the vehicle you were looking to order was no longer available. There can be an overlap while the portal updates, but I completely understand the frustrations. Please do reach out to our sales team where they can actively check what we do have available. Zenith Sales: 03301348792.
Once again, I am sincerely sorry and we are happy to help look at alternative options. Jonny@Zenith
Svar från Zenith Vehicle Contracts
Hi Adrian and thank you for the 5 star feedback. I am pleased to hear of the excellent service you have received and that your car was ordered swiftly. I will pass along your great feedback to Chris. Jonny@Zenith
The process of finding the right…
The process of finding the right vehicle for me was made very easy via their comprehensive website and then all the following steps were conducted quickly and efficiently and I was kept well informed of the current status of my order
2 juni 2026
Svar från Zenith Vehicle Contracts
Hi Stuart. Thanks for your feedback on our website, it's appreciated! Really glad to hear you had a positive experience ordering your new car! Thanks for the 5 stars, James@Zenith
Great fast and attentive support and easy to navigate website
Great customer support, quick replies and really easy website to use. So quick and easy to order a new car!
8 juni 2026
Svar från Zenith Vehicle Contracts
Hi Ben, thanks for the 5 stars and great feedback. Pleased to hear you found the process quick and easy! Michelle@Zenith
Easy to follow and great platform.
Easy to follow UI and breaks down cost well which helps. The platform itself is good too.
5 juni 2026
Svar från Zenith Vehicle Contracts
Hi Jayran, thanks for the 5 stars. Good to hear you like the platform and found it easy to follow. Michelle@Zenith
Excellent customer service
Excellent customer service, with no ask too much. They were very patient and knowledgeable in advising on the best options and maintained a 2 way channel communication at all times.
5 juni 2026
Svar från Zenith Vehicle Contracts
Hi Jamie, thanks for the 5 stars and great feedback! Always good to hear. Michelle@Zenith
Detta är Trustpilot
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