Arval UK Omdömen 5 464

Kelly Stanton has been an amazing account manager from the first day she started to look after our account.
Despite all the little challenges I sent her way, she has been always there for our business, and had supported for all our needs. It has been always a pleasure to work with her. Any other business will be lucky to have Kelly.

It was easy to book an appointment and the notifications were adequate.

Communication was very clear and a very quick response. The link between them and Polestar was excellent

I have sent numerous emails to RPAUK regarding a payment which was taken on the 16th March for £472.47 ten days after the lease car was taken back. I have not had the courtesy of a reply or indeed any acknowledgement

Rubbish Rubbish Rubbish
I phoned regarding a fault with my car, the operator didn't speak to the garage just gave me a number to call. Garage couldn't do anything for me until May. I rang Arval again 20mins to answer again. This lady was more helpful did speak a garage for me, they couldn't help until June, but they said their sister garage in Liverpool could see the car in April. Still nothing booked or arranged. I had Liverpool's number and they didn't answer. Rang Arval back next day at least 20mins wait for answer again, this lady tried to give me numbers for Chester and Manchester; all this and the car isn't safe to drive. Still nothing booked she said she would give me the number for Liverpool again, she started with the code 01257 which is actually Redditch in Worcester. How am i supposed to get it there. STILL NOTHING BOOKED. I will call again today, i will make a cup of tea and a biscuit for the guaranteed 20 min wait.

My experience buying from Arval has been amazing, my account manager Abbi is very very helpful along with the whole team can not fault

This company were very helpful every step of the way for somebody like me who isn’t very tech savvy, they answered every query with patience and helped all they could for a successful transition with them and would highly recommend 😊

I’m a bit in the dark with this car leasing. Not much communication from Arval or Central Contracts. But as I am still waiting on the car to be delivered I guess it will all come together.

Buying my car was easy and trouble free. A little issue over payments to begin with but this was sorted quickly and the lady on the phone was really helpful and friendly. Overall it has been a smooth transaction, would absolutely recommend Arval.

I have limited experience so far, but car service was handled without complication, and I hope it continues.

Every interaction I've had to date has been handled efficently and professionally.

Took a lease through an online agency. Arval are very good with communication and promptly responded my question. Delivered the Vehicle well ahead of expected date, dealt with delivery in good condition. Also, contacted me after the delivery and asked me whether I am satisfied. They have been very professional and will definetly look forward a good relation with this company.

Excellent service, very easy, no issues would definitely use Arval again if I needed finance, would definitely recommend.

your people were be4fry efficient and helpful

Ordering with Arval through Leasing Options
Spot on
Delivery
Spot on
Condition of new car
Spot on
Early termination of contract and collection of previous Arval supplied car
Spot on.
Thank you

At collection I was told there were “no issues” and asked to sign a blank screen on a handheld device. I was shown no photos, no report, and no damage.

Later, I received a condition report with my signature next to: “customer agrees with reported condition.” I had never seen or agreed to any of it.

Arval then charged £184 for damage based on this.

The entire process removes any opportunity for the customer to verify the vehicle at handover and relies solely on evidence controlled by Arval. My complaint was rejected, and the key issue — lack of informed consent — was never properly addressed.

Be very careful what you sign at collection — you may be agreeing to something you haven’t been shown.

Update

Thank you for your response, however it does not address the core issue.

This is not simply about “clarity” or “communication”. I was asked to sign a blank screen, was told there were no issues, and was not shown any report, photos, or damage at the time of collection.

Despite this, my signature was later placed next to “customer agrees with reported condition”, which is factually incorrect.

Saying you are “improving the process” does not change what happened here — namely that I was recorded as agreeing to something I was never shown.

This is a fundamental issue of informed consent and transparency, not a minor communication gap.

I hope your review of this process leads to meaningful change, because in its current form it does not give customers a fair opportunity to verify or agree the condition of their vehicle at handover.

Terrible customer service, was lied to by member of staff which they admitted to in emails. Now just trying to cover up and fob me off. All departments have the same disgraceful level of customer service. Complaints now being ignored nobody calling me back.

Avoid at all costs, if you can find somewhere else even if its more expensive I advise you to pay more and stay away from Arval.

I've used the date of the last email I received but this terrible experience has been going on for months.

Jacqui Probets helped me order my new fleet car and she gave me great service. She was quick to answer any enquiries and was efficient at processing my order. Jacqui was very friendly and helpful - thanks so much!

I recently returned a leased Honda Jazz. I received an invoice demanding £1769 for excess mileage. When I enquired about this, Arval said that vehicle should have 50k miles on the clock, not the 80k I returned it with.

I emailed Arval twice, with no response. I then rang them, and they stated that I would have to prove that I was entitled to drive 80k miles on the lease. Shortly after the phone call I replied to the email that they sent, providing all the required evidence.

2 days later, I had to ring Arval again, as they hadn't acknowledged my 3rd email. I have now been informed that the case has been passed on to the sales team for investigation. This could have been done 2 days earlier if they'd actually bothered to check the 3rd email with the supporting evidence attached.

I have had to cancel my direct debit, as I don't see why I should have to claim this back through my bank, when none of this incompetence is down to me!

I strongly recommend NEVER using this company, or trying to lease a Honda through them! There customer service is awful! No response to emails, and taking eons to answer your call! They are money grabbing parasites!

AVOID!!!!!

Charlotte Cobb has been looking after me for a few years now, and she's been amazing! She always gets in touch early so I’m aware of my options and have plenty of time to consider them. She’s also very prompt in answering my many questions and is consistently patient and helpful. I really appreciate the brilliant service!