Zenith Vehicle Contracts Omdömen 

Extremely poor service. Car delivery was delayed by nearly two months. Car itself is brand-new yet has faults - I'm not the owner of the warranty, Zenith are, and they haven't helped in that regard either.

On top of that I had a no-fault accident and they never bothered to push the insurer to reclaim the excess so took it from my salary.

All this and an average of three weeks to respond.

If you're looking to lease with Zenith, I'd suggest avoiding.

To be honest, I do not consider this company trustworthy. I am tied to them through my employer, which is why I ordered a car through them.

I ordered a Citroën C3 on 13 March 2026. Before placing the order, I was advised over the phone that delivery was expected by mid-June. However, four days after ordering, I received an email stating that the delivery date had been pushed back to mid-July.

It is now the end of July, and the car is still on order. I have now been informed that delivery is expected at the end of August. There seems to be very little transparency or accountability. The response is always that delivery dates are only estimates and that there is little they can do.

While I understand that vehicle delivery times can change, a five-month wait for a standard vehicle, combined with repeated delays and shifting delivery dates, is unacceptable. This has been a very disappointing customer experience.

If the leasing company cannot provide accurate updates or effectively manage delivery expectations, it raises the question of what value they are actually adding to the process.

Extremely poor service. I selected a car through their website, only to be informed 1 week later that they are not able to source the car and their website was displaying the wrong information for over a month.

Great help and advice from Lewis on Salary sacrifice,
Thank you.

5 months after receiving my brand new car, it broke down and was off the road for over 4 months. Zenith still took all the monthly payments despite my request for them to cease (they said I would be in breach of contract if I cancelled the direct debit). No replacement car was supplied for the first 6 weeks then various courtesy cars (not like for like). No updates were given until I chased them every 2 weeks.

very excited my car is now ordered through yourselves!!

Helpful sales contact with your colleague Malachi made the process of ordering a car nice and easy.

Straight forward process with all information provided and clear. Always kept up to date during the process.

The deal I got was very competitive, and customer service has been great, but for a web only company the user experience was woeful.

Pages keep crashing, it's not intuitive to find your previous quotes, filtering is lacking, photos of the car are tiny and when you update colours and options the picture doesn't update.

I could go on.

The gentleman I spoke to over the phone was just so helpful, informative and personable! Gave me alternative options to my initial choice due to delivery times. He seemed very knowledgeable and was able to answer all of my questions. A very pleasant experience indeed.

I have been waiting almost a year for a car that was supposed to be delivered within 5 months. I have no information after chasing multiple times throughout the year. There has been no effort to resolve the situation or find an alternative solution. My attempts to escalate the problem have been met with apathy and a 'nothing we can do' attitude. I dont think I will be able to get a car out of this company for all my trying and have wasted so much time when I really needed the larger car for my expanded family causing great inconvenience.

Seamless but the configurator could be better.

The process of ordering and the price I will pay are both positives; it's really simple and competitive compared to other platforms. The customer service has been positive too, albeit that is based on the interaction I have received from the supplier as I've had no contact with Zenith less confirmatory emails.

My biggest issue is the Zenith website where you select and then configure the cars. It's very basic, hard to distinguish what you're ordering and I had to leave the site, find the manufacturers website and configure the car there to get a view of what I was ordering. If that process could be improved, it would unquestionably improve the consumer experience.

The website is one of the worst I have ever had the misfortune to use on the WWW. It is very slow, it does not store previous information (such as additional drivers, you have to input them again for every single quote), it is laid out poorly, selecting options is time confusing - all in all a very un-user friendly website. Telephone support can be patchy. Often times, nobody answers at all and you end up hanging up. Other times, someone answers quickly and are able to assist.

The whole experience from start to finish has been disappointing. As our corporate supplier I had to use Zenith. The first car I ordered was out of stock but they didn't tell me until very late. The second was not delivered when expected and then no longer available in the colour I'd ordered. The car eventually turned up with almost no paperwork and no warning triangle or hi viz jackets. Support during the contract has been fine but they have been unable to correctly repair a damaged wing mirror. In the end a European part was fitted, which doesn't have the right viewing range. Now, at the end of the contract they have failed to collect the car on the agreed date (twice) and are not responding to my emails. Given the choice I would not use this company.

Easy process to order vehicle, clear concise instruction / easy steps to follow

Really nice site and service - Thomas extremely helpful!

Good selection of cars with competitive packages

Very easy to access site and straighforward .

Didn't get a call back.
Incorrectly quoted my mileage now you want me to pay more.
Send email with personal data to an incorrect email address.