The level of customer service I received is absolutely brilliant. This morning,my call was answered within 30 seconds by an extremely nice gentleman. As I was already an existing customer,he was able... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... Se mer
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Megan was extremely patient explaining everything to me. Lovely girl so cheery and polite and knowledgeable.Look forward to receiving my documents and joining the company.
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1, It was lovely to speak to an English person in an English call center.Im not racist but speaking to someone in another country that can "speak " English is not always at a level you can understan... Se mer
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Företagsinformation
Skrivet av företaget
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Kontaktuppgifter
Storbritannien
- www.yourbrandcover.com
4,6
Utmärkt
392 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly
Very friendly but professional staff member I spoke to. Explained everything very well. Answered any questions I had
3 mars 2026
Svar från Your Brand Cover
Dear Sam,
Thank you for your lovely feedback. We’re so pleased to hear our team member was friendly and professional, and that everything was explained clearly while answering your questions. We’ll be sure to pass on your kind comments.
Kind regards
Your Brand Cover
When sold my cover was told covered my…
When sold my cover was told covered my appliances, but phoned and was told after reporting a leak that I needed to remove filter myself and after that there would be a charge for repair been paying 16 pounds a month without claim when I said I wanted to cancel policy was told £50 charge SCAM
26 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Hi Frank,
We’re really sorry to read this and that you feel disappointed.
When a leak is reported, we do sometimes ask customers to check and clear the filter first, as this is basic maintenance and can often resolve the issue straight away without the need for an engineer visit.
If a fault remains after those checks, we would of course look at progressing the claim in line with the terms of the plan.
In relation to the cancellation fee, this is outlined in the agreement and applies outside of the cooling-off period. It’s not something we apply lightly, and we always explain the options clearly before any cancellation is processed.
Kind Regards
Your Brand Cover
Brilliant customer service received…
Brilliant customer service received from Louis, everything was explained and now I have everything covered which gives me peace of mind.
The price quoted was very reasonable and the benefits exceptional.
19 februari 2026
Svar från Your Brand Cover
Dear Louise,
Thank you for your fantastic review.
We’re so pleased to hear Louis provided clear and helpful service, and that you feel confident and reassured about your cover. Peace of mind is exactly what we aim to provide.
It’s also great to know you found the price fair and the benefits good value.
We really appreciate you taking the time to share your experience.
Kind regards
Your Brand Cover
The Purchase was delivered on time and was as described in the Sales Brochure. It is the first time I have purchased from the company so so far so good…
The Purchase was delivered on time and was described in t5he Sales Brochure m
19 februari 2026
Svar från Your Brand Cover
Thank you for your review.
We’re really pleased to hear your purchase arrived on time and was exactly as described. It’s great to know your first experience with us has been a positive one.
If you ever need any help or have any questions, our team is always here to support you.
Kind regards
Your Brand Cover
Alfie was lovely on the phone and…
Alfie was lovely on the phone and explained everything thoroughly to me about my new washing machine cover. Hopefully I won't need to call if my washing machine breaks down fingers crossed that it won't but if it does I'm sure it will be repaired in no time. Thank you
19 februari 2026
Svar från Your Brand Cover
Dear Sharon,
Thank you for taking the time to leave such a kind review.
We’re delighted to hear Alfie looked after you and explained everything clearly. It’s important to us that our customers feel confident and fully informed about their cover.
If you ever need to claim, we’ll be here to help and get things sorted as smoothly as possible.
Kind regards
Your Brand Cover
Tumble dryer i phone up Monday…
Tumble dryer i phone up Monday morning by the next day a engineer turn up very polite told me what he doing got and done it then sort it out clean up and then went he was here for around half hour everything was great 👍 👌 thank you should be 5 ♡
17 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Mandy,
Thank you so much for your lovely review.
We’re really pleased to hear your tumble dryer was sorted quickly and that the engineer was polite, tidy and explained everything clearly. That’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience, and for the five stars!
Kind regards
Your Brand Cover
My phone call from Louis about my brand…
My phone call from Louis about my brand cover went very well, he was professional and helped me understand with just a small price a month I’d be receiving the best care possible. I’m happy with the outcome of the conversation. Thank you Louis
16 februari 2026
Svar från Your Brand Cover
Dear Jade,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Louis handled your call professionally and explained everything clearly. It’s important to us that our cover is straightforward and affordable, so you feel confident in the protection you have in place.
We’ll be sure to pass on your thanks to Louis.
Kind regards
Your Brand Cover
Great customer service
Louis was great, took his time to explain everything fully and make sure I was given the best deal for my cover.
13 februari 2026
Svar från Your Brand Cover
Dear Emma,
Thank you for your kind review.
We’re delighted to hear that Louis took the time to go through everything clearly and made sure you had the right cover in place. Providing straightforward advice and good value is very important to us.
We’ll be sure to share your feedback with him.
Kind regards
Your Brand Cover
Paul explained everything to me
Call handler paul was really helpful, and explained to me all about the company your brand cover and how less expensive it was than the company I was with already. Thankyou Paul for your help today.
13 februari 2026
Svar från Your Brand Cover
Hi!,
Thank you for your lovely feedback.
We’re so pleased to hear that Paul was able to explain everything clearly and help you see the value we offer. We’ll be sure to pass your kind words on to him – it will mean a great deal.
We’re glad you chose Your Brand Cover and we’re here whenever you need us.
Kind regards
Your Brand Cover
There Service is amazing.very quick nothing to much trouble
There Service is amazing.very quick
9 februari 2026
Svar från Your Brand Cover
Dear Mrs. Beeson,
Thank you for your kind words. We’re delighted to hear you found the service quick and helpful — that’s exactly what we aim for.
It really means a lot that you took the time to share your experience.
Kind regards
Your Brand Cover
I was unhappy with customer service…
I was unhappy with customer service when I contacted them to ask about a repair.
12 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Thank you for your review.
We’re sorry to hear you were unhappy with the service provided when you contacted us.
Having looked into your case, one of the claims related to a cosmetic issue, which unfortunately isn’t covered under the terms of the policy. The second appliance was something we were more than happy to assist with; however, you advised that you preferred to proceed directly through the manufacturer instead and subsequently chose to cancel your cover.
We always aim to be clear and fair when explaining what is and isn’t included, and we’re sorry if this felt disappointing at the time. If you would like us to review anything further, please do get in touch with our team.
Kind Regards
Your Brand Cover
Brilliant service from the company…
Brilliant service from the company can’t fault them
18 september 2025
Svar från Your Brand Cover
Dear Laura,
Thank you so much for your lovely feedback. We’re really pleased to hear you’ve had such a positive experience and that everything has met your expectations.
Your support means a great deal to us.
Kind regards
Your Brand Cover
Great explanation and Paul did a great…
Great explanation and Paul did a great job , was professional kind and helpful
10 februari 2026
Svar från Your Brand Cover
Dear Marie,
Thank you for your kind review.
We’re really pleased to hear that everything was explained clearly and that Paul looked after you in such a professional and helpful way. We’ll be sure to pass your comments on to him.
Kind regards
Your Brand Cover
I have been with this company for about…
I have been with this company for about 2 years….. I’ve had a problem with hotpoint and their engineers coming out to repair my washing machine for 3 weeks and today took the biscuit when they cancelled yet again . So I rang your brand cover at 10am to complain …… they have been brilliant today and under 4 hours sorted everything out for me today 💪. I now have a new washing machine coming this Thursday, they are very transparent, helpful and communication is excellent. I am one very happy customer.
10 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Samantha,
Thank you for taking the time to share your experience.
We’re really sorry to hear how frustrating things had been with the repeated cancellations — that’s never an easy situation to deal with. We’re so pleased our team were able to step in, get everything resolved quickly and keep you fully informed throughout.
Clear communication and putting things right as promptly as we can really matters to us, so it’s lovely to hear you felt supported. We hope the new washing machine serves you well.
Kind regards
Your Brand Cover
Brilliant customer service and very…
Brilliant customer service and very friendly. Explains all about what is covered on the plan and the price. Well done to paul.
10 februari 2026
Svar från Your Brand Cover
Dear Jane,
Thank you for your lovely review.
We’re really pleased to hear you found the service friendly and clear. It’s so important to us that everything is explained properly, including what’s covered and the cost, so you can feel confident in your decision.
We’ll be sure to pass your kind words on to Paul, he’ll be delighted.
Kind regards
Your Brand Cover
The call centre were amazing when my…
The call centre were amazing when my fridge freezer broke down. I have a son on medication, this needs to be stored in a fridge. They arranged the unit to be delivered & installed in to the kitchen cabinet in 24 hours
5 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Judy,
Thank you for sharing your experience. We’re really pleased our call centre team were able to act quickly and get everything sorted for you during what sounds like a very stressful situation.
It’s great to hear the replacement was delivered and installed so promptly, and we’ll be sure to pass your kind feedback on to the team.
Kind regards
Your Brand Cover
Cancellation
I spoke to Dillon and he was most helpful and friendly unlike the previous female I spoke to.
Dillon listened to me and got things sorted out to my satisfaction.
Thank you Dillon
9 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Susan,
Thank you for taking the time to leave your review. We’re really pleased to hear that Dillon was able to listen, help, and put things right for you.
We’re glad everything was sorted to your satisfaction and will be sure to pass your kind words on to Dillon.
Kind regards
Your Brand Cover
Louis Bray - EXCELLENT
Louis Bray, Strategic Partnership Manager, Your Brand Cover
Louis Bray, Strategic Brand Manager, Your Brand Cover is an example of what a Partnership Manager should be.
He is not pushy or salesy but has your best interest at heart. I spoke to him yesterday and he has excellent customer service support, and I exceptional communication skills and I believe an amazing asset to his business, bosses and the company that he represents so well.
I would highly recommend Louis to all my contacts. A thoroughly good experience.
Lorraine Ellis
6 februari 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Hi Lorraine,
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear how positive your experience was with Louis and that his approach, communication and customer care stood out.
We’ll be sure to pass your kind words on to him – feedback like this means a great deal and reflects exactly how we aim to look after our partners and customers.
Thanks again for the recommendation and for choosing Your Brand Cover.
Kind regards
Your Brand Cover
customer service or person who talked…
customer service or person who talked with me, so helpful and so friendly and so convincing on the service given. really help to have a service with the company
3 februari 2026
Svar från Your Brand Cover
Dera Francine,
Thank you for your lovely feedback. We’re really glad to hear that the person you spoke with was helpful, friendly and took the time to clearly explain the service. It’s great to know that this made you feel confident in choosing us.
We appreciate you taking the time to share your experience and we’re pleased to have you with us.
Kind regards
Your Brand Cover
Old fashioned values
Dylan was very pleasant, personable, efficient and helpful. The phone was answered very quickly and my questions were answered fully. When Dylan wasn't sure of the answer he quickly enquired and returned with the answer. I couldn't believe how quick the service was and nothing was too much trouble. The service was along the lines of - nothing is too much trouble and the customer comes first - old fashioned values. Well done Dylan and well done Your Brand Cover!
5 februari 2026
Omdöme utan inbjudan
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