For a change, it was very pleasant to be able to open two Cash Isa accounts quickly without having to wait for a more formal pre-arranged appointment Also YBS were able to confirm both identities wi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted to deposit some money to offer me a monthly interest payment to top up my part time wage. I tried several high street banks and building societies, all seemed un interested. I picked up... Se mer
Very pleasant welcome from branch employee who talked me through the ISA options. I was transferring my old ISA to YBS. She kindly explained my options and ensured that I was satisfied with my decisio... Se mer
The website is clear, sensible, easy and straightforward. Your personal service is just that - it's personal. Real, decent, friendly people staff the phones. The whole operation is very refresh... Se mer
Företagsinformation
Skrivet av företaget
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktuppgifter
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clear details about my account and…
Clear details about my account and instructions (re. ISA). Courtesy call welcomed too, re. any problems?
3 juli 2026
Svar från Yorkshire Building Society
Hello Andy,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
All the steps of the money transfer…
All the steps of the money transfer from another building society were explained to me clearly.
26 juni 2026
Svar från Yorkshire Building Society
Hello Robert,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Svar från Yorkshire Building Society
Hello Andrena,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Process was very long
Process was very long, information repeatedly duplicated & what should have been straight forward was very drawn out for a simple remortgage
3 juli 2026
Svar från Yorkshire Building Society
Hello Mr Smith,
Thank you for taking the time to provide feedback. This is very much appreciated.
We're sorry to hear that the remortgage process felt longer and more repetitive than expected. Your comments have been noted and will be shared with the relevant team as we continue to improve our customer experience.
Thank you again for your feedback.
It was easy and straight forward.
3 juli 2026
Svar från Yorkshire Building Society
Hello Dipak,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
All options for my requirements were…
All options for my requirements were fully explained in easy to understand terms.
24 juni 2026
Svar från Yorkshire Building Society
Hello Denis,
Thank you for your positive feedback. 🙂
Kind regards.
Tried to open a savings account online
Tried to open a savings account online, had a confirmation email but was unable to login online. Spent an interminable amount of time on the phone attempting to resolve the problem but gave up.
9 juli 2026
Omdöme utan inbjudan
Svar från Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Svar från Yorkshire Building Society
Hello Mrs Rimmer,
Thank you for sharing your positive feedback. 🙂
Kind regards.
Excellent service
21 juni 2026
Svar från Yorkshire Building Society
Hello Peter,
Thank you for your positive feedback.
Kind regards.
Mobile v Online
I liked the way that it was clear regarding the difference between online and mobile methods for managing my savings. All was clear in this respect unlike most of the banks who seem to insist on me using mobile rather than online methods. I ended up ditching them in frustration and settled for the YBS instead; it also has a decent interest rate and flexibility for mobility of my savings. Well done YBS
29 juni 2026
Svar från Yorkshire Building Society
Hello!
thank you for your feedback - much appreciated!
Kind regards.
Svar från Yorkshire Building Society
Hello!
Thank for your feedback which is greatly appreciated - which branch or agency did you visit? I would love to pass on your comments!
Kind regards.
Svar från Yorkshire Building Society
Hello Robert,
Thank you for your feedback - much appreciated!
Kind regards.
Svar från Yorkshire Building Society
Hello!
Thank you for your feedback, which is greatly appreciated>
Kind regards.
Terrible customer service
Terrible customer service. I have reported them to the FCA and FOS as they have effectivelly paid Trustpilot to Not Published my genuine experiences.
8 juli 2026
Omdöme utan inbjudan
Svar från Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Round 2 of incompetence
Went through hell in May getting the app to work but does now
I made an official complaint due to the useless standard replies I got in May and they decided with two hours notice today to give me a phone call with a two hour waiting window
I am very busy today and no time to negotiate a call centre etc.
I leave a written message on the site which only stays open for a couple of minutes and logs me out, so have that interruption as well. Telling them not to call me
Guess what? I got another phone call and another standard message that says eff all useful. Ignoring everything I said
As soon as my accounts mature I am dumping this antiquated company
8 juli 2026
Omdöme utan inbjudan
Svar från Yorkshire Building Society
Hello Caroline,
Thank you for your feedback which has been passed on.
Kind regards.
Very pleased with experience,
Very pleased with experience,
Staff courteous and helpful
Easy to open an account and service is just what I wanted
1 juli 2026
Svar från Yorkshire Building Society
Hello James,
Thank you for your feedback, which is greatly appreciated - can you tell us which branch or agency you visited? We would love to pass on your comments!
Kind regards.
Excellent service
20 juni 2026
Svar från Yorkshire Building Society
Hello Paul,
thank you for your feedback, which is much appreciated!
Kind regards.
Very helpful and informative phone call
Very helpful and informative with all information given in a clear way which was easy to understand.
Friendly and polite in a way that made me feel valued.
The Doncaster Branch of YBS have been most welcoming.
27 juni 2026
Svar från Yorkshire Building Society
Hello Pauline,
Thank you for your feedback - could you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Girl was really helpful and everything…
Girl was really helpful and everything went without a hitch
20 juni 2026
Svar från Yorkshire Building Society
Hello Brian,
Thank you for the feedback which is greatly appreciated - did you visit a branch? If so, please let us know which one! We would love to pass on your comments.
Kind regards.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.