For a change, it was very pleasant to be able to open two Cash Isa accounts quickly without having to wait for a more formal pre-arranged appointment Also YBS were able to confirm both identities wi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very pleasant welcome from branch employee who talked me through the ISA options. I was transferring my old ISA to YBS. She kindly explained my options and ensured that I was satisfied with my decisio... Se mer
Staff very welcoming & helpful. Talked me through all the ISA options, answering all my questions until I reached decision on which one was right for me. Really appreciated being able to speak t... Se mer
Företaget har svarat
I was given lovely service ... Very helpful on guiding me through the various accounts available... We are lucky to have the Yorkshire in Dartmouth... Your happy customer Graham
Företaget har svarat
Företagsinformation
Skrivet av företaget
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktuppgifter
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We found it very easy to open and start…
We found it very easy to open and start a new joint account.
7 juli 2026
Svar från Yorkshire Building Society
Hello Owen,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
Building society review
Web site easy to use. When I wasn’t sure of my needs I contacted the Richmond North Yorkshire branch who dealt with all my needs with great professionalism.
30 juni 2026
Svar från Yorkshire Building Society
Hello Derek,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
We had a very helpful member of staff…
We had a very helpful member of staff who was also willing to take the time to explain everything. An excellent experience
5 juli 2026
Svar från Yorkshire Building Society
Hello Mr & Mrs Burks,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
Efficient employees.
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very efficient and pleasant. The branch has a relaxed feel to it where the other similar high street establishments are not as welcoming.
5 juli 2026
Svar från Yorkshire Building Society
Hello Linda,
Thank you for the lovely feedback for Josh, which I have passed on to his manager - I am sure they will be delighted to see it!
Kind regards.
Svar från Yorkshire Building Society
Hello Eric,
Thank you for the feedback, which is greatly appreciated! Could you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Competitive rate flexible ISA
The competitive interest rate flexible ISA product I was looking for. Opening the account was straighforward with this well known and reputable institution.
28 juni 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Real people helping face to face.
28 juni 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very simple to set up an ISA online…
Very simple to set up an ISA online even though I was a new customer.
4 juli 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Reasonable products; poor systems
Products offered are reasonable to good from a depositor perspective. The online systems are poor;
1. IP address retention option doesn't work, especially annoying as the customer number is a YBS determined 10 digit numeric.
2. Password option also decidedly not user friendly as random 3 characters from a YBS determined 12 character lower/upper case 12 alpha numeric.
3. Transfer in page inadequate especially as regards the known or should be known requirements transferee other financial providers included int he YBS drop down box. Why YBS choose to make it difficult for already tax exempt funds to be transferred to them beyond me.
2 juli 2026
Svar från Yorkshire Building Society
Hello Mr Hyde,
Thank you for taking the time to provide feedback. This is very much appreciated.
We're pleased to hear you found our products competitive, but we're sorry that your experience with our online systems did not meet your expectations. Your comments regarding the login process and transfer journey have been noted and will be shared with the relevant team for review.
Thank you again for your feedback.
Kind regards,
quick to answer all my requests
4 juli 2026
Svar från Yorkshire Building Society
Hello Mr Phil,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
It was a good experience.
It was a good experience, but really no more than we expected.The explanations were clear, the instructions easily understood, and the outcome was what we were looking for.
In other words, two customers achieving what they wanted from two staff members who knew their jobs.
4 juli 2026
Svar från Yorkshire Building Society
Hello Roger,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Excellent online service
4 juli 2026
Svar från Yorkshire Building Society
Hello Justin,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Waste of time trying to open an account at Eastbourne
Went into Eastbourne branch to open an fixed rate bond account that pays interest monthly. This can only be done at a branch. I planed my morning to sort this and deposit a significant amount in the account. On arrival, I was told that they don't open these accounts on a Saturday and I was offered a week day appointment which was no use to me as I work. So an absolute waste of my time and made me annoyed with myself for trying to support a local branch, which I appreciate are always under threat of closure. Anyway, I'll bite the bullet and open an account with Marcus now. They pay interest annually at 4.9% compared with 4.4% monthly interest payments at YBS but it's obviously not possible to deal with Yorkshire!
11 juli 2026
Omdöme utan inbjudan
Svar från Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Clear details about my account and…
Clear details about my account and instructions (re. ISA). Courtesy call welcomed too, re. any problems?
3 juli 2026
Svar från Yorkshire Building Society
Hello Andy,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
All the steps of the money transfer…
All the steps of the money transfer from another building society were explained to me clearly.
26 juni 2026
Svar från Yorkshire Building Society
Hello Robert,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Svar från Yorkshire Building Society
Hello Andrena,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Process was very long
Process was very long, information repeatedly duplicated & what should have been straight forward was very drawn out for a simple remortgage
3 juli 2026
Svar från Yorkshire Building Society
Hello Mr Smith,
Thank you for taking the time to provide feedback. This is very much appreciated.
We're sorry to hear that the remortgage process felt longer and more repetitive than expected. Your comments have been noted and will be shared with the relevant team as we continue to improve our customer experience.
Thank you again for your feedback.
It was easy and straight forward.
3 juli 2026
Svar från Yorkshire Building Society
Hello Dipak,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
All options for my requirements were…
All options for my requirements were fully explained in easy to understand terms.
24 juni 2026
Svar från Yorkshire Building Society
Hello Denis,
Thank you for your positive feedback. 🙂
Kind regards.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.