Just an overall poor experience. Delivery came a day late with no update or notification from delivery company. When queried with the delivery company their customer service was less than desirable. T... Se mer
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Det här tycker kunderna
My Yardmaster shed is 21 years old, So out of warranty. The plastic ridge end covers had broken due to the weather, sun and exposure. So I called Yardmaster to see if I could purchase these covers.... Se mer
Avoid this product!! It arrived left outside my neighbours house with no warning on a large wooden and metal pallet that the supplier apparently delivers them on and doesn't remove. The shed arrived c... Se mer
Företaget har svarat
Item arrived within scheduled period however it was extremely challenging to assemble. I had to get my regular handyman to do this and he also decided he would be better off using self tapping scre... Se mer
Företagsinformation
Skrivet av företaget
YardMaster International. Manufacturers of quality metal garden sheds & garages. Each has a guarantee of up to 15 years. Home delivery available.
Kontaktuppgifter
Storbritannien
- www.yardmasterstore.com
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Poor quality product and service. Don't bother.
The quality of the materials is flimsy, came with dents in places, many of the pre-drilled holes don't line up properly and even brute force won't work. So you're essentially forced into building a flawed shed or making work-arounds. To cap it off the written instructions are poor leading to more than a few points of frustration. The customer services team has been abysmal - still ongoing with no acknowledgment nearly a month on.
If a small business charged similar…
If a small business charged similar money for this rubbish they would be reported to trading standards for being cowboys. Ended up with 16 extra bits at over 1600mm long. No mention of these bits in the instructions. Half the holes don't even line up. The pre drilled holes for fixings are mostly to big, meaning you get a unsecured fixing with the screws. Some of these holes where even double drilled which made this problem even worse. Have put up a sign asking g people not fart near this shed just incase it blows over!
Terrible purchase
Terrible purchase. Parts missing, screws do not fit and all around very bad experience. Would avoid at all costs.
Delivered to the wrong house!
I haven't even put it up yet, but feeling very disheartened by the reviews; I wish I had read them first. Tried to coordinate delivery with Yardmaster, I got the impression they didn't give a toss - then someone came to tell us that it was in their front garden down the road! I had no notification at all that it was on its way, unbelievable these days. Yardmaster, get some customer service staff who do their job properly, the ones you have don't give a toss.
Scouts never give up when it comes to building sheds!
A group of 6 people assembled the 10x13 apex roof shed today.....took 6 hours. Online video made it look very easy but it wasn't quite as straightforward as the two guys in the video made it look. I had watched the video through twice beforehand and made notes, but everything was more complicated on the printed instructions. These were confusing at times and we basically abandoned them and used our common sense and logic. Constructing the roof was the hardest part with many of the holes not lining up. Electric screwdriver was essential. Lifting the roof on took 4 of us and again, frustrating because many holes to secure the roof in place did not match up. Anyway we did our best, we have bags of fixings left that we couldn't work out how to use. The doors seem secure and they slide easily. Brute force was needed at times....but hey, we made it!
Recently purchased a 10x10 shed from…
Recently purchased a 10x10 shed from yardmaster.... Having read other reviews I was a little apprehensive, this was compounded upon opening the boxes, however, after studying the instructions it was actually rather easy and in fairness the only help I needed was to lift the fully assembled roof into position! I'm guessing the ones struggling with these sheds struggle in general with DIY/ building tasks and likely shouldn't touch a screwdriver at all so let me say it again.... I assembled the majority of this 10x10 she's on my own!
It DOES require some tool experience and patients but is entirely do-able. Only issue I faced two components missing and the metal is very Sharp! Only Time will tell the products overall quality.
Do not buy yardmaster
Do not buy Yardmaster. Absolute pile of junk. I don't understand the clowns who think it's ok that the holes don't line-up. It's not supposed to be a DIYer's length measuring contest. It's supposed to go up like it says on the box. Instructions are rubbish, the online video is completely useless as it does not go into any detail or explain why holes don't line-up up!! Plus it contradicts the written instructions. The material quality is poor flimsy nonsense. I am massively infuriated that I've wasted 3 days on this pile of junk that just ends up leaking when it rains.
Terrible Instructions
My shed arrived in two boxes, so placed everything out in the right pieces then started to read the instructions. Omg was I confused. The instructions might as well be in a foreign language, nothing was clear, pictures contradicted themselves, I eventually rang yardmaster who advised me to check online and follow a video or send the shed back, so I proceeded to build it as I am quite handy at diy. The roof was a nightmare but after putting it together the base and walls were pretty easy, until it came to fitting the 2 panels either side of the doors. Everything was plumb but the sheet metal would not line up and actually overlapped.. it had not been cut correctly, so after measuring it up I had to cut 2mm off both panels. Also the shed entrance is very low which is not described on the website, I’m 5’6” and have to stoop to enter the shed…but is ok for my height when inside, not suitable for someone 6’ .After all the time wasting it took me overall 3 days so a little bit of advice… if you are not half decent at building things..Do not buy one of these sheds.
Stay away from Yardmaster
Stay away from Yardmaster!
We bought a Yardmaster metal shed 10x6 a few weeks ago and was finally delivered, just in time for the weekend. We were excited to start assembling it, however, as soon as the 3 boxes were opened we looked at each other and we knew this will be a massive challenge!
All the assembly components are labeled with numbers, to avoid picking the wrong item. On the other hand, the instruction booklet is a joke, poor pictures, very unclear how components match together, unlogical seequence.
We gave up once we realised that the holes are not matching and if you follow the assebly instructions it should be easy to put it together, however, NO, ASSEMBLY PARTS ARE NOT FITTING!
The most distressing fact is that Yardmaster Customers Services are useless, to interested to help. When i called them they sounded like it is my fault! 😡. The message I've received was loud & clear, "it's a DIY assembly product, so if you can't assemble it, bin it."
Took ages to build!
I purchased 8 x 7 metal shed direct, took about three weeks to arrive, large cardboard box, very heavy.
I’m a plumber and consider myself competent in construction of things, this took me ages! I reckon about 12 hours in total, I started with roof which took 4 hours and then had to wait for calm day to do rest. Instructions not that clear but it does go together well and the end product is good.
To be fair it is exactly what they say it is a self build shed, if you haven’t a practical mind and can’t read plans this isn’t for you, get someone to build it for you!
Yardmaster 10x4 shed
Bought a shed from shed store, the yardmaster 10 x 4 metal shed. Yes, was quite tricky to put up, I'm quite an experienced diyer and will take most challenges on. I found that a number of the holes didn't line up correctly. I therefore had to get the big boy cordless drill out which doesn't bother me. Inserted a hss 2mm jobber drill bit, and easily made a new hole after a mere 10 seconds of drilling. With a bit of patience and strength the self tapping screws found their way in. The roof was the challenging part because when it was lifted on it was way off. It was remedied by screwing in what I could on one side then convincing the rest of it to shape accordingly. The instructions are ambiguous at best, but watching the you tube video really helped to make sense. Have patience and it will be erected, lose patience and the shed will be taken by the scrap metal man. Expect to get cross, expect it to take a few days to errect, expect to make a phone call to yardmaster for missing parts. My patience paid off. I've got a nice shed erected, bone dry inside. I'm happy with the result but it was a frustrating journey, hence one star lost.
Yardmaster metal shed
I bought a Yardmaster shed over a year ago - it was a nightmare to put up - took 2 of us days to put up due to all the screws required, holes not matching up, instructions not clear. Doors still do not close and keep falling off the hinge at top. The worst thing I have ever purchased. I too contacted Yardmaster when I tried to build it for help and advice and got no response. My advice is look for another option and do not waste your money on these products.
It’s a cheap metal shed
It’s a cheap metal shed. Anyone that struggles to build it or can’t figure out how to build it without instructions should get back to the office and stop with the DIY. Cheap cheerful and may require a little fabrication. No issues. 10x8 took a day on my own.
Waste of time and money (3mx4m Shiplap)
The shed (3mx4m Shiplap), as others have said, is a nightmare to erect. The instructions provided are a complete joke. There's parts of them that don't indicate which screws to use, it instructs to put the roof panels on a certain way, which means you can't put the ridge covers on. I ended up with too few smaller screws, left over longer ones, a load of washers and there were a dozen more nuts than the equivalent bolts.
After struggling through the roof I discovered the Yardmaster YouTube video for the Shiplap says to assemble the roof on the floor and lift it on. On a 3mx4m roof this would require 4 people. Also, why do they contradict their own provided instructions!
As others have said, holes don't align, some have been double drilled during manufacturing and then some pre-drilled holes are too big so the self tapping screws don't self tap.
Many of the parts had bent corners, weren't straight or weren't de-burred. One of the door runners didn't align well so the doors don't close together.
I emailed support about the roof issues, who just ignored my email.
My advice, get another brand of shed.
Edit:
After 2 months of use the issues are worse than I first thought. Again, as others have said, it leaks - like a sieve. I've had to remove the roof screws and add silicone and re-screw them in.
Even then if it's windy and raining the rain will come in through the huge gaps in the gable end and underneath the ridge covers.
One of the sliding doors doesn't align properly so the front is all scratched. This is as a result of bent parts as mentioned above.
Several of the side panel screws that didn't self-tap have popped out in the wind.
The guttering is utterly useless because it was bent, along with everything else.
The one positive is the clear roof panels coupled with the white inside light it up really well. But the clear panels leak too.
Really frustrating to assemble and took…
Really frustrating to assemble and took 2 of us, reasonable DIYers, 2 days to build. Instruction manual is not at all clear. Had to bring PC into kitchen to keep running in to watch YOuTube video of it. Had to drill holes that were not aligned. Very flimsy which makes it even more difficult when building. Had to call Yardmaster for help and was told technician would call back never did. Never again would I put myself through the stress of trying to assemble this.
A good metal shed company.
Many of the negative reviews on line of this company appear to relate to a lack of competence with the home installer rather than a view of the product or company.
The metal shed is a good product, it clearly meets the claims made by Yardmaster. Although the shed are very complex to erect, by taking your time, carefully reading the installation manual and viewing the installation videos on youtube, a competent DIYer should have little trouble. The install does need a flexible approach and you may need to drill a few extra holes where they don't align. Allow 2 days and you should have every success. I have also seen on line comments about how waterproof the product is. 3 sleeves of trade mastic from a well-known store carefully applied and no water ingress whatsoever.
Over a 6 month wait for a metal shed
So i bought a Metal shed at the beginning of summer 2012 and was told 4 week wait. This shed was bought through Very. 4 week wait was acceptable i think. 4 weeks pass and i aint heard nothing, so i ring very and they say it should have been delivered yesterday, nope. So Very being the good company they are gave me the shipping back and a 30 quid good well gesture. This was nice of them. They followed it up to see where it was. They was told by their customer service sit tight its on it was so give it a couple of days. They would not give the name or number of the courier over. (turns out they still aint sent it out) now another 3 weeks pass and at this point im getting inpatient now. Ring very again and they give me a 20 quid good well gesture. They follow it up again and are told this time in two weeks i will get it as they waiting on container to come in. In two weeks still no shed. So six months since i ordered the shed it turns up, wrong colour, wrong fitments. I ring Very up and tell them all this, they give me a choice keep it and get 62% of the shed back. I done this as needed the shed for my little girls garden toys. So in total i paid 78 quid for a metal shed. This is because they kept messing me about and Very about. Yet they still doing this as a friend is having same problem now. But this is with yardmaster direct.
Terrible customer service do not uphold…
Terrible customer service do not uphold what is verbally agreed shipping is extortionate and not willing to listen
Do not bother, you’ll never get this time back!!
Review is for a 12x10 Shiplap TBSL metal shed!!
Do not be fooled by the simplicity and ease the two burly guys in the video, that is set in a studio, make it seem. This shed is NOT easy to erect.
First of all, alarm bells should have rung when I saw how small the 3 boxes were for the size of the shed. It has to be the worlds largest Meccano set, containing hundreds of fixings and very small parts. It will push your patience to breaking point.
2 builders and 3 days later, we gave up!!
We started erecting on a calm sunny day. By the end of day one, the roof was half-built. By the end of day two, the roof was complete and most of the side panels were up.
That evening we experienced 12mph winds, fairly light winds, but I was awoken to loud clattering noises as flimsy metal panels began flapping in the wind. I was out at 3am in the rain trying to save the shed and relationships with neighbours
As daylight broke, I could see the base frame was damaged and twisted, 3 panels were dented and 2 sides lay flat on the ground.
Completely fed up, I thought I’d check the roof we’d built on my patio. Lifting the roof section revealed puddles of water beneath, showing there were leaks all over the place, not a surprise when you consider the 100 or so screw fixings holding the roof panels together.
Coupled with self-taping screws not strong enough, an online manual that was incorrect (only use the paper that comes), I was utterly defeated and angry.
£700, two days and two builders with cuts later, we disassembled the roof, and now it lays waiting for a scrap metal guy to pick it up for free, as tin has no value.
YardMaster said they would replace the damaged parts, they appreciated the info about the out if date online instructions but wouldn’t do anymore.
A £1,100 life lesson, never buy a metal shed and if you do, get it with an assembly service, so you have recourse.
The only plus point. It would have looked very attractive
yardmaster and shedstore metal sheds…
yardmaster and shedstore metal sheds are dangerous
Purchased a metal yardmaster shed from Shedstore erected it in a sheltered yard three weeks later a wind about 35 to 40 mph came, the flimsy doors bent in the middle and and blew in then the flimsy metal ties they supplied just straightened up the shed took off like a weather balloon with sheets of paper thin metal flying everywhere, just as well I live in the country as this was so dangerous, both this company and yardmaster refuses to take any responsibility for this, I have told them I have it all on video they say it was the fault of the wind, they never told me that their shed is only suitable to be erected inside a proper shed to protect it, I paid almost £700 for this. Please do not buy from shedstore as these metal sheds are so dangerous I will be contacting the safety authorities as I believe those sheds are so dangerous.
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