Just an overall poor experience. Delivery came a day late with no update or notification from delivery company. When queried with the delivery company their customer service was less than desirable. T... Se mer
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Det här tycker kunderna
My Yardmaster shed is 21 years old, So out of warranty. The plastic ridge end covers had broken due to the weather, sun and exposure. So I called Yardmaster to see if I could purchase these covers.... Se mer
Avoid this product!! It arrived left outside my neighbours house with no warning on a large wooden and metal pallet that the supplier apparently delivers them on and doesn't remove. The shed arrived c... Se mer
Företaget har svarat
Item arrived within scheduled period however it was extremely challenging to assemble. I had to get my regular handyman to do this and he also decided he would be better off using self tapping scre... Se mer
Företagsinformation
Skrivet av företaget
YardMaster International. Manufacturers of quality metal garden sheds & garages. Each has a guarantee of up to 15 years. Home delivery available.
Kontaktuppgifter
Storbritannien
- www.yardmasterstore.com
3,3
Medel
277 omdömen
Ber kunder att lämna omdömen
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Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Item arrived within scheduled period…
Item arrived within scheduled period however it was extremely challenging to assemble. I had to get my regular handyman to do this and he also decided he would be better off using self tapping screws rather than the ones supplied.
22 juni 2026
My Yardmaster shed is 21 years old
My Yardmaster shed is 21 years old, So out of warranty.
The plastic ridge end covers had broken due to the weather, sun and exposure.
So I called Yardmaster to see if I could purchase these covers. The operator who was very pleasant and understanding knew what I needed and said that they would be dispatched the next day at no cost to me, I was willing to pay for these items. They arrived two days later, easy fit. Well done and great service. Thanks you,
3 augusti 2026
Omdöme utan inbjudan
Extremely fast delivery
Extremely fast delivery.
Some parts of instructions very hard to make out. Not clear what screws/washers to use at certain times.
Doors are awful. It's a pity because she'd is Extremely sturdy otherwise.
10 juni 2026
excellent service
10 juni 2026
Just an overall poor experience
Just an overall poor experience. Delivery came a day late with no update or notification from delivery company. When queried with the delivery company their customer service was less than desirable. The product itself is flimsy thin metal where very little aligns properly. Built a few of these before and never encountered the problems we did with this. 2 people 3 full days to complete while having to make our own holes as things just simply didn’t align. Poor build instructions and Such poor quality hopefully it lasts
1 juli 2026
Instructions are poor could be improved by better definition of parts
Instructions are poor could be improved by better definition of parts with arrows / leader lines from part to its number and correct location of leader lines, the door assembly diagrams are better than other areas, could be improved with a few days in design office revamping instructions to make clearer and more precise. Some parts were showing rusty edges caused by damage to part
2 juni 2026
Svar från YardMaster International
Thank you for taking the time to leave such detailed feedback.
We're sorry to hear that you found certain sections of the assembly instructions unclear. We really appreciate your constructive suggestions regarding the use of arrows, leader lines, and improved part identification, and we'll be sure to share these comments with our product development team as we continually look for ways to improve our instruction manuals.
We're also sorry to hear that some parts arrived with damaged edges showing signs of rust. While our galvanized steel panels are designed to resist corrosion, damage during transit can occasionally expose the edges. If you haven't already contacted us, our customer service team would be happy to assist with replacement parts where required.
We value your feedback, as it helps us improve both our products and the overall customer experience. Thank you again for choosing Yardmaster.
I ordered a metal shed 6 weeks ago
I ordered a metal shed 6 weeks ago. The shed was delivered, minus the floor! I have tried to contact Yardmaster but they appear to be closed! Getting nowhere fast.
1 juni 2026
Omdöme utan inbjudan
Svar från YardMaster International
Hi, we're very sorry to hear about your experience and apologise for the frustration this has caused.
Our sheds are supplied without a floor as standard, unless a floor kit is specifically included with the model purchased. If you were expecting a floor or believe an item is missing from your order, we'd be happy to look into this for you.
Please contact our customer service team with your order details, and we'll investigate the issue and work to resolve it as quickly as possible. We appreciate your patience and the opportunity to put things right.
Svar från YardMaster International
Hello Ian,
Thank you for your great 5-star review! We're delighted to hear you're pleased with your Yardmaster metal garden shed and that you found the assembly instructions easy to follow. We really appreciate your feedback and hope you enjoy your new shed for many years to come!
Svar från YardMaster International
Hello Michele,
Thank you for your fantastic 5-star review! We're so pleased to hear you're happy with both your Yardmaster metal garden shed and the service you received. Your kind words mean a lot to us. We hope you enjoy your new shed for many years to come!
Excellent communication
Excellent communication, I ordered 13 x 10 metal shed, instructions were thorough and well thought out , very happy with quality
3 juni 2026
Svar från YardMaster International
Hello Mark,
Thank you for your wonderful 5-star review! We're delighted to hear you were pleased with the communication throughout your order and that you found the assembly instructions clear and well thought out. It's especially great to know you're happy with the quality of your 13 x 10 Yardmaster metal shed. We really appreciate your feedback and hope you enjoy your new shed for many years to come!
The delivery of the shed was on the…
The delivery of the shed was on the date that was given on payment. I had to contact them by phone for a query and answered on second ring. My query was immediately dealt with and I was given a full explanation and directions to deal with my problem. Five stars for shed and five stars for customer service.
19 maj 2026
Svar från YardMaster International
Thank you so much for your fantastic 5-star review! We're delighted to hear that your shed was delivered as scheduled and that our customer service team was able to answer your query quickly and provide the support you needed. It's great to know you're happy with both your Yardmaster shed and the service you received. We really appreciate you taking the time to share your experience, and we hope you enjoy your shed for many years to come!
ORDER FROM HERE IF YOU LIKE DAMAGED SHEDS
Ordered a shed for £450, first one arrived in 2 days but it was badly damaged and took them two weeks two provide me with a new one only for it to be damaged in nearly an identical way
Customer service is awful I was nothing but calm and polite and their representatives do nothing but scream and shout and talk over you, seems they take complaints super personally
The shed was dented and scratched all over, their only solution was to offer touch up paint or a full refund.
They specifically said we can't send replacement parts as they will also get damaged in transit, so the company openly admits it cannot deliver sheds without damaging them
In my opinion the sheds are poorly packed, it came in two 60kg boxes, all the metal parts just lose in the box with no polystyrene or bubble wrap or anything to protect them at all so of course they will get damaged no matter what
Its a shame because on paper these seem really good but the reality is they're packed poorly to the point where damage in transit is inevitable and customer service is not helpful at all
12 juni 2026
Omdöme utan inbjudan
Very curt customer service admitting…
Very curt customer service admitting false claims on their website. Would not deal with them
29 juni 2026
Omdöme utan inbjudan
Svar från YardMaster International
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We always aim to provide accurate product information and courteous customer service. If any information on our website was unclear or incorrect, we appreciate it being brought to our attention and will review it carefully. We're also sorry if our communication came across as curt, as that is never our intention.
Thank you for your feedback. We value all customer feedback
Brought the 86 Yard Pro from Yardmaster…
Brought the 86 Yard Pro from Yardmaster and I can't believe how good this shed is. I was a bit hesitant to due to cost, but now the it is built, I can easily see this shed lasting in my garden for 20+ years. It is so much more sturdy than I expected and the heavy, reinforced lockable door and frame means I don't have to worry about any security issues. I know all garden equipment will be safe in this shed. It was also surprisingly easy to build. It is definitely a two person job, but since the door was already pre-fitted to the frame, it meant the more complicated aspect most garden sheds (the door) was already complete. This made life so much more simple as all we had to do was shed frame, screw in the wall panels and then add the roof. Money well spent in my opinion. Could have went for a cheaper one, but would I feel confident it lasting many years? Probably not. This is a great shed!!!!
10 juni 2026
Omdöme utan inbjudan
Svar från YardMaster International
Thank you for taking the time to share such a detailed review of your 86 Yard Pro shed.
We're delighted to hear that the quality, strength, and security of the shed have exceeded your expectations. The reinforced, lockable door and robust construction are designed to provide long-term peace of mind, so it's great to know you feel confident storing your garden equipment safely.
It's also fantastic to hear that the installation process was straightforward. The pre-fitted door is a feature we specifically include to make assembly easier, so we're pleased it helped simplify the build.
We understand that investing in a premium shed is an important decision, and we're thrilled that you feel the durability and quality make it money well spent. Hearing that you can see the shed lasting for 20+ years is exactly what we aim for.
Thank you again for choosing Yardmaster and for your recommendation. We hope you enjoy your new shed for many years to come.
The shed itself is fine and so far…
The shed itself is fine and so far seems good for its purpose. However the delivery was chronic. First off the box for the floor pack was wide open and we weren't sure if it had all arrived. Secondly, several parts of the shed were delivered damaged. We didn't know this until we were un boxing and marking off the contents as we were ready to build. Customer service was excellent, no arguments at all, everything was either replaced or sent on. But this still delayed our plans considerably and thus we missed having it built in time for it's planned event. Very complicated to erect. Took 2 of us 3.5 days.
25 maj 2026
Svar från YardMaster International
Thank you for taking the time to leave your review. We're pleased to hear that you're happy with the shed itself and that our customer service team was able to resolve the issues with the damaged parts quickly and without any hassle.
That said, we're very sorry that the condition of the delivery and the resulting delays affected your plans. We understand how frustrating it must have been to discover damaged components just as you were ready to begin assembly, especially when it meant missing your intended deadline. We will raise this with our carrier to try and ascertain why your shed arrived in the condition it did. This should not be the way our products are delivered.
We also appreciate your feedback regarding the assembly process. We'll continue to review customer feedback to see where we can improve both our packaging and the overall experience.
Thank you again for your patience and for choosing Yardmaster. We hope your shed serves you well for many years to come.
Svar från YardMaster International
Hello Mary, thank you for your wonderful feedback. We're delighted to hear that you're pleased with your Yardmaster metal garden shed and that it has met your expectations. It's great to know that the 15-year guarantee gives you added confidence in your purchase. We appreciate you taking the time to share your experience and thank you for choosing Yardmaster.
Yard master “delux” metal pente shed
It all arrived in 1 heavy box. I did quite a bit of research before buying and this looked reasonable quality at reasonable price. Putting it together is definitely a 2 person box. Most of the pre-drilled holes match for the screws and bolts. My main beef with the shed is the door mechanism. The doors do not slide easily at all and no matter what I do there is a gap between the sliding doors. If you put a lock on the doors it does force the doors tightly shut. It does appear to be waterproof except where the doors meet. I’m not sure I would by it again because of the door mechanism
20 juni 2026
Omdöme utan inbjudan
Svar från YardMaster International
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found the shed to be good value for money and that it appears to be waterproof overall.
We appreciate your comments regarding assembly and agree that having two people for installation makes the process much easier. We're sorry to hear that you've experienced difficulties with the sliding doors. Proper door alignment can sometimes be affected during assembly. Some useful things to check, is that the door slider part number 6071 is fitted the correct way round. The pins in 6071 need to be facing in towards the middle for each pair otherwise the door slider will bind on the track. Another useful thing to check is to make sure the plastic door slider (6071) is not fully inserted into the door track part number 603.63. It should be half in and half out and running on the edge. A touch of oil and grease also helps with the door mechanism.
If you haven't already, please contact our customer support team at 028 7962 8270 or at info@yardmaster.co.uk with photos of the door alignment, as they will be able to offer you further assistance and we will get this issue sorted for you.
Thank you again for your honest review and for highlighting both the positive aspects and the areas where we can do better.
Great service 👍
Recently got my shed for my new garden. Exactly what I need, does the job!
Great service too, highly recommend 👍
9 juni 2026
Omdöme utan inbjudan
Svar från YardMaster International
Thank you for your fantastic review! We're delighted to hear that your new Yardmaster shed is exactly what you needed for your garden and that you're happy with both the product and the service you received.
Your recommendation means a lot to us, and we hope you enjoy your shed for many years to come. If there's ever anything else we can help with, please don't hesitate to get in touch.
Thanks again for choosing Yardmaster!
Timely delivery
19 maj 2026
Svar från YardMaster International
Thank you for your review. We're pleased to hear that your order was delivered on time. Providing a reliable and efficient service is very important to us, and we appreciate you taking the time to share your feedback. Thank you for choosing Yardmaster.
ordering replacement sheets handles was…
ordering replacement sheets handles was quick and easy.
the items were delivered within days and quicker than expected.
all in all a great service
12 maj 2026
Svar från YardMaster International
Thank you for your positive feedback. We're delighted to hear that ordering your replacement sheets and handles was quick and easy, and that your items arrived even sooner than expected. Providing a fast, efficient service is something we strive for, so it's great to know we met your expectations. We appreciate your support and thank you for choosing Yardmaster.
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