XL Joinery Omdömen 

606
TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

**PLEASE BE AWARE BEFORE ORDERING** I have not placed an order directly with this website, but I am leaving this review because the website of the company I DID order from now redirects he... Se mer

Betygsatt 2 av 5 stjärnor

The hardwood patio doors supplied to us were oversized. We eventually negotiated a partial refund to pay a carpenter to plain down the doors. Equally disappointed with the multi point locking system... Se mer

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Betygsatt 5 av 5 stjärnor

Ordered 5 Worcester prefinished oak doors from Shawfield Doors, Glasgow on 12th February 2021. Delivered to us direct from XL Joinery via their carriers, Gee's Haulage of Wakefield today - 18th F... Se mer

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Betygsatt 5 av 5 stjärnor

We are extremely pleased with the nine new internal hardwood doors, some part glazed, some solid wood. The delivery was in two parts as the glazed ones were delayed, but we were kept well informed of... Se mer

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Företagsinformation

  1. Dörrleverantör
  2. Inredningsarkitekt

Om XL Joinery

Informationen kommer från olika externa källor

The XL Difference

XL means quality. We are one of the leading manufacturers and suppliers of doors and associated joinery products. We specialise in timber and oak doors. Having been in the industry for over a quarter of a century, we have been benchmarking the industry standards for quality and excellence and setting a visionary for all to follow.

Sustainability

We care about the world we live in as much as you. Sustainability is at the heart of everything we do. We want to be accountable and responsible and we wouldn’t want to exist without sourcing our timber from carefully managed forests. We ensure that for every tree we use, one is planted in its place. We are also committed to offsetting all of our greenhouse gas emissions through ambitious projects.

Internal Doors

We have one of the largest ranges of internal doors available in the UK and we are the originators of many of the designs that you will find in the market place. With over 400 interior door styles to choose from, the only problem you may have is deciding which one is best for you, but we are on hand to help you with that too! From oak to walnut, traditional to modern doors, glazed or unglazed, double doors or gliding doors, we have something for everyone. No matter what you choose, our doors will bring your property to life.

External Doors

Our external door collection consists of front doors, french doors and gates. We have different styles of front doors to suit any property and personality. Our front doors are available in composite, hardwood, oak, pine and tricoya wood.

Made-To-Measure Doors

If you love our doors but can’t find the size you are looking for to fit your space, no worries, we can make that for you!

The XL Service

We know that doors aren’t an everyday purchase and so we have a UK call centre full of trained external and internal door experts, ready and waiting to help you to choose the perfect door. We offer an honest service and servicing all of our customers quickly and effectively is our priority. Whether you just need help to choose what to buy or you need help finishing or installing your door, we are on hand to help. We are open to call from 9am until 5pm, Monday to Friday and you can email us at anytime of day.

Door Reviews

Don’t just take it from us. See what real homeowners, carpenters and joiners have to say about us. Good or bad, we’d love to hear. We truly believe that reviews are a platform for everybody to help each other. You can share your experiences to help other customers; and we can see where we can make improvements, so that we can continue to provide you with the best possible door solutions and services.

Where To Buy?

Our stunning collection can be found in a number of leading timber merchants, builders merchants, door retailers and online stores. If you need help finding your nearest one, head to our website for more information.

Availability

You want it? We’ve got it. We have a huge warehouse that is 140,000sq/ft in size. That’s almost 2 and a half football pitches, stacked high, full of doors!

Delivery

Our delivery is as flexible as you need it to be. You can pick up your doors from your local builders merchant or you can have them delivered direct to your home or site. All you need to do is let your retailer know when you order your doors and they will pass the message on to us. Doors are generally delivered on a 3 day service but we can also deliver to you next day should you require. We will keep you loop of the delivery of your doors via our text messaging service.

We Care

If you haven’t realised it yet, we want you to know that we care. We care about all of our customers and we want you to be happy with the doors and the service that we provide. We want you to be able to pass on the XL legacy to your friends and family and feel proud to have XL Joinery doors elevate your property.


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

606 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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3,3

Alla omdömen

(606)

5 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Doors delivered exactly when they said they would be. The driver was great too helping me to offload them and carry the doors into the house.

3 september 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hello,

Thank you for your feedback.

We are pleased that you are happy with our doors and the service of the delivery team. We hope to deal with you again in the future.

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Top quality product

Top quality product, well packaged, delivered on time

4 september 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hello Gary,

We appreciate your review.

We are committed to providing the highest quality doors, and are happy that you are satisfied with them too.

Have a great day,
XL
xljoinery.co.uk

Betygsatt 4 av 5 stjärnor

Great Doors, Slightly Iffy Instructions

I bought some Euro sized four panel oak veneered doors (both fire doors and ordinary ones). They were delivered promptly and in good condition. I am very pleased with the final appearance and overall quality of the doors, which were hard to find in these sizes elsewhere. I'm knocking off one star as the instructions are a bit confusing - they say that oils and waxes should not be used, but the retailer I bought from strongly suggested I should use Osmo door oil. When I rang the XL helpline, they confirmed that Osmo was indeed a product they recommended. It looks great after four coats. Also the hinges can be put on either side of the door, which is not made clear in the instructions and slightly confused my carpenter. Again the helpline clarified, but something in the instructions would have been helpful.

1 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disappointed- quality not great

Disappointed- quality not great

Bought 3 doors that matched some existing doors we had - or so I thought - that I believe came from Howdens. These are far inferior quality, inconsistent finish to to detailing and over a poor finish. Avoid.

21 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very pleased with the delivery service

Very pleased with the delivery service, doors arrived in good condition and well packaged. Doors are well made and have two coats of primer, a time saver, doors fitted without any trimming.
Would recommend.

31 juli 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Lance,

We appreciate your review.

We pride ourselves on the quality of our doors and are happy you notice it too. We hope to deal with you again in the future!

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Nice company.

Great price and reasonable delivery charge. Very good company. Second time I have used this company. Pleased with the outcome.

12 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow!

Wow. This review is in fact long overdue, and I apologise to XL Joinery for that. We had lots of problems with our internal doors, but XL Joinery went so far out of their way to put things right that it was unbelievable. We are so pleased and so happy with the result. Thank you and good luck!

13 augusti 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Andy,

Thank you for making time to leave a review!

We are happy that our customer service team were able to assist you in solving your problems. We hope to deal with you again in the future, enjoy your door.

XL
xljoinery.co.uk

Betygsatt 1 av 5 stjärnor

Nothing wrong with the doors worst delivery in history

Nothing wrong with the doors. Unfortunately the delivery was a complete disaster and customer service non existent. To summarise!… we were given a delivery date of a Thursday, then told it would be 4-7pm ! Who delivers to a building site at 7pm!? We waited until 7:30pm … no drlivery, no call / text and office closed ! Net day … still no contact …. We then contacted them and were told vehicle had broken down and delivery would now be the following MONDAY at 8am. Doors finally delivered at 12PM on Monday ! At no point did they contact us to say what was happening or the reason for the delay and all in all this has cost us over £1000 in additional wages alone because the doors are a two man lift and we had to have two joiners on site with nothing else to do (this was the very last part of a large project) who had have to be paid !! We have still had no contact or apology from XL JOINERY. I have invoiced for our costs and if this invoice is not paid we will be taking legal action.

18 juli 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Howard,

Thank you for taking the time out to leave us a review.

We are sorry that our delivery did not meet your expectations this time round. Due to no fault of our own, our couriers vehicle broke down. We tried to call you but there was no answer. The doors couldn't get transferred on to another vehicle due to the size, and so had to go back to the depot for another delivery to be arranged. We apologise for this.

Our delivery company usually perform to a very high standard but we appreciate that there can be unforeseen disruptions, which are an anomaly.

We are pleased however that you like the doors.

Thank you.

XL
xljoinery.co.uk

Betygsatt 3 av 5 stjärnor

I haven’t opened the packaging yet but…

I haven’t opened the packaging yet but they could have been more professional with the delivery which didn’t arrive on the date given by the delivery company,I received a phone call early evening to tell me it wouldn’t be delivered until the following day although nothing was amended on the tracking App and I had stayed in all day to accept the delivery,the doors were delivered the following day by a very affable gentleman who was a pleasure to deal with,the companies phone lines closed at 3:0 pm,a call earlier to advise of the delay would have been acceptable

16 juli 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi John,

Thank you for your review.

We are a little perplexed with your order fulfilment experience because we don't have a tracking app and we book our deliveries in with you over the phone in advance? Our phone lines are also open until 5pm so we are a little confused. If possible please can you send more information to xlcustomerservices@xljoinery.co.uk.

Thank you.

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Lovely quality doors

Lovely quality doors
Good range of accessories.
Staff very helpful on queries.
Fast delivery.
Must mention the delivery people who kindly carried the heavy doors to where they were needed brilliant.

22 juli 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Rebecca,

Thank you for your wonderful review.

We pride ourselves on offering high quality doors so we are pleased that you also enjoy the quality.

We will pass on your kind words to the delivery team - thank you.

Have a great day!

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Great quality fully glazed rebated…

Great quality fully glazed rebated double doors. I was struggling to find a pair of the right size until I found XL’s site with all the width options. Good text communications re delivery. Door fitter was impressed too. Would recommend.

26 juni 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Geraldine,

Thank you for taking the time out to leave us a fantastic review.

We have listened to our customers requests and so we have recently expanded our core product range to cover all width options. We are pleased that you found the right size for your project.

If you need any door requirements in the future, please do reach out.

Have a great day.

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Brilliant Quality

The quality is absolutely amazing the size was correct and it was packaged really well. I would definitely recommend this product

12 juli 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Jenny,

Thank you for leaving us a great review.

We pride ourselves on the great quality of our doors and so we are thrilled that you are happy with them.

Have a great day.

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Great company to deal with

Great company to deal with, all doors exactly as pictured and described, delivered on time and in excellent condition.

7 maj 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Diane,

Thank you for your review.

We try to offer the highest possible service levels, so thank you for the great feedback, it will be forwarded on to the team.

Have a great day.

XL
xljoinery.co.uk

Betygsatt 5 av 5 stjärnor

Great company to deal with

Great company to deal with, door delivered as requested by courier. Shipping is expensive but offset by the great price on the door we wanted.... local suppliers couldn't match it even to the trade.

1 juli 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Tim,

Thank you for taking the time out to leave us a review, it is much appreciated. Your kind comments will be forwarded on to the team.

Have a great day.

XL
xljoinery.co.uk

Betygsatt 3 av 5 stjärnor

Door delivered promptly but damaged

Door delivered promptly but on opening up, damaged. A replacement was requested and exchanged with little fuss but it delayed our project

21 juni 2024
Omdöme utan inbjudan
Logotyp för XL Joinery

Svar från XL Joinery

Hi Tony,

Thank you for taking the time to leave us a review and thank you for your feedback.

We apologise about the damaged door on delivery. Like all products, on rare occasions, they can be damaged in transit.

We apologise that this impacted your project timescales but we are pleased that we arranged a replacement for you in a timely manner.

If you need anything else, please let us know.

Thanks.

XL
xljoinery.co.uk

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