Wtrmelon Omdömen 

Svar från Wtrmelon

2 dagar sedan

Thank you, Anna! We are delighted the shirts worked for both you and your husband, and that you enjoyed discovering the embroidered details. So happy you love the softness and workmanship. We look forward to welcoming you back!

Svar från Wtrmelon

2 dagar sedan

Merci Zine ! Votre deuxième commande et votre enthousiasme nous font très plaisir. Nous sommes ravis que les couleurs, les motifs et la qualité vous plaisent, et que notre équipe ait pu vous aider. 🍉

Svar från Wtrmelon

2 dagar sedan

Thank you, Abdulrahman! We are glad you appreciate the quality and the creative play with visuals and language. Enjoy your shirt!

Svar från Wtrmelon

2 dagar sedan

Thank you, Melanie! We are sorry one of your shirts was incorrect. We appreciate your patience and are glad our team could help with express delivery for your next order. Happy to hear you love the shirts overall.

Svar från Wtrmelon

2 dagar sedan

Thank you, Urszula! We are glad the fit and quality are just right and that our team made a good impression. Thank you for recommending us!

Svar från Wtrmelon

2 dagar sedan

Thank you! We are so happy you love your piece and its quality. Enjoy wearing it. 🫶

Svar från Wtrmelon

2 dagar sedan

Thank you, James! We really appreciate you returning for more tees. Glad the quality and service have kept you happy with each order.

Svar från Wtrmelon

2 dagar sedan

Thank you, Mahmood! It is great to hear your shirt is comfortable and has held up well through months of washing. Glad it arrived on time too, and thank you for recommending it.

Svar från Wtrmelon

2 dagar sedan

Hi Rahman,

We are sorry your order had not reached you when you wrote this review. We understand the frustration of paying for something and being left waiting. Your order has since arrived, and we hope you are happy with your pieces.

We also want to explain the wider shipping difficulties we experienced. Our shipments were repeatedly subject to additional customs inspections, including issues involving our Just Do It design and the Palestine map in our logo. Some batches were held for weeks or were not released, which meant we had to send replacement packages, sometimes more than once. These problems disrupted our usual delivery times.

We worked with the relevant authorities at the beginning of October to address those shipping issues. That background does not take away our responsibility to keep customers informed while they are waiting, and we are sorry for the uncertainty around your order.

Now that your order has arrived, we would appreciate an update to your review reflecting the delivery, if you would like to do so. You are welcome to keep your honest feedback about the original delay; updating the review is entirely your choice.

If anything remains unresolved with your items, please contact us at service@wtrmelon.co so we can help.

Kind regards,
Mohammed from the WTRMELON team

Svar från Wtrmelon

2 dagar sedan

Thank you! We are happy you love the design and quality, and that the meaning behind the piece matters to you. Thank you for recommending WTRMELON. 🍉

Svar från Wtrmelon

2 dagar sedan

Thank you, Hanneke! We are sorry for the initial difficulty with your order and reaching us. Glad our WhatsApp team could help you find an alternative and that it reached you within a week. We appreciate your patience and kind words.

Svar från Wtrmelon

2 dagar sedan

Thank you, Narmeen! It means a lot that your boys still enjoy their pieces after a year of regular wear and washing. Thank you for introducing WTRMELON to your community in Atlanta and Florida. We appreciate your continued support! 🍉

Svar från Wtrmelon

2 dagar sedan

Thank you, Patrick! We are glad you love the quality and look of the shirts, hoodies and accessories. Your support and pride in being part of the community mean a lot to us. 🍉

Svar från Wtrmelon

2 dagar sedan

Thank you, Adham! We are so pleased the quality impressed you, especially in the new collection. Enjoy your pieces!

Svar från Wtrmelon

2 dagar sedan

Thank you, Nicky! We are sorry you had a long wait for your t-shirt. We are glad our team stayed responsive and that you are happy with the piece now it has arrived. Thank you for your patience.

Svar från Wtrmelon

2 dagar sedan

Merci Shalimar ! Nous sommes ravis que votre t-shirt soit agréable à porter et que vous soyez satisfaite de sa qualité et de notre service. Merci pour votre confiance depuis la Corse, et au plaisir de vous retrouver !

Svar från Wtrmelon

2 dagar sedan

Hi Sam,

We are sorry for the frustration caused by the additional customs charge and by the way our explanation came across. We understand why receiving a much smaller reimbursement than you expected felt misleading, especially after you had paid the charge and sent us proof.

A partial reimbursement has been made. The arrangement we discussed covered a limited contribution, rather than reimbursement of the full customs bill. We should have made the amount and the distinction between shipping costs and import charges much clearer before you made any further payment.

Our shipping policy explains that import duties and taxes are set by the destination authorities and are payable by the customer. We do not cover the full customs charge. You can read the policy here: https://www.wtrmelon.co/policies/shipping-policy

That policy does not remove our responsibility to communicate clearly about any individual reimbursement we offer. If you have correspondence that you understood as a promise to cover the full charge, please send it to service@wtrmelon.co so we can review the wording and the payment with you.

Customs charges are separate from our charitable contribution. We are sorry that our response left you feeling these were being confused. Your concern deserves a clear explanation of the charges and the reimbursement, without using the cause to dismiss it.

Kind regards,
Mohammed from the WTRMELON team

Svar från Wtrmelon

2 dagar sedan

Thank you, Sara! Hearing that your tees from 2025 still look new after weekly wear means so much. We are glad they continue to be a way for you to express your solidarity with Palestine. Thank you for your loyalty and thoughtful words. 🍉

Svar från Wtrmelon

2 dagar sedan

Hi,

We are sorry you had to keep chasing your hoodie and that your request for a refund did not receive a clear response. Being repeatedly told to wait a few more days, without a reliable update or a named person following up, was understandably frustrating.

Please contact us on WhatsApp at +971 52 997 1521, or use https://wa.me/971529971521, and send your order number. Please let us know whether the hoodie eventually arrived and what remains unresolved. We have found a likely matching order and want to confirm it privately before discussing the shipment or any refund request. Please do not post your order or contact details publicly here.

We experienced repeated customs inspections affecting our shipments, including issues involving the Just Do It design and the Palestine map in our logo. Some batches were held for weeks or were not released, requiring replacement shipments, sometimes more than once. We worked with the relevant authorities at the beginning of October to address these shipping problems.

However, that background does not make repeated, unclear explanations acceptable. We need to check the specific history of your order, explain what happened and review your refund request with you. We are sorry that our earlier replies did not provide that clarity.

Please message us on WhatsApp so we can work through the outstanding issue with you directly.

Kind regards,
Mohammed from the WTRMELON team

Svar från Wtrmelon

2 dagar sedan

Thank you, Dawid! We are delighted our team could resolve the problem and that you felt treated with kindness. Your enthusiasm for the quality of your pieces means a lot. Thank you for your support!