Brilliant company, never had an issue ordering from them. So what happens, Mike Ashley buys it and quickly shuts it down, probably another of his ‘get rid of the competition’ buys. This shouldn... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great price, great quality jacket and decent delivery. Would have been 5 stars but the notification email took so long to come through (and I didn't get a order placed screen) that I ordered another j... Se mer
I'm now 3 months into my unlimited next day delivery subscription. I have placed orders in each month but am yet to receive next day delivery. Whilst delivery is still quite prompt, the next day deliv... Se mer
Företaget har svarat
Great deals on woodhouse + delivery was smooth and efficient. I received my order in around 2-3 days all packaged well. The delivery driver from DPD also took time to knock and didn't just dump the pa... Se mer
Företagsinformation
Om Woodhouse Clothing
Skrivet av företaget
As one of the UK leading retailers, we at Woodhouse Clothing live and breathe designer menswear. Offering an extensive range of some of the largest designer labels from across the globe since 1975, we are certain to provide you with all your wardrobe essentials and desires.
Our vast designer brand portfolio covers heritage brands and new names, bringing you timeless styles and on trend fashion. Which includes BOSS, Polo Ralph Lauren, Barbour, Emporio Armani, Belstaff, Fred Perry and many more.
We endeavour for service excellence because we know that with our extensive range of men’s designer fashion comes responsibility. With every purchase, we provide peace of mind and an excellent customer service team - who are more than happy to guide you through your shopping experience.
To ensure a hassle-free and straight-forward experience, we have gone that extra bit further for you by partnering with multiple secure and distinguished payment services, giving you more flexible ways to pay, including Clearpay, Klarna and PayPal Credit and Pay in 3.
Kontaktuppgifter
The Studio, M23 9NX, Manchester, Storbritannien
- 01614133640
- csupport@woodhouseclothing.com
- www.woodhouseclothing.com
4,5
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not so prompt anymore
27 februari 2023
Svar från Woodhouse Clothing
Hello,
Thank you for your feedback.
This order was placed on the 17th of February on a 3-7 working day service. As this is the case your order was due to arrive on or before the 28th of February.
I have checked your tracking and can see your order was delivered on the 22nd of February which is 6 days earlier than advertised.
If you need any additional support please don't hesitate to get in contact with our customer service team, we will be happy to assist.
Kind regards,
Woodhouse Customer Services
Quality goods
Great service , kept upto date with my delivery . We’ll packaged and quality product at a fantastic price
27 februari 2023
Quick delivery items exactly as expected
27 februari 2023
Excellent thank you
27 februari 2023
Good prices and fast delivery
27 februari 2023
I've used Woodhouse clothing on quite a…
I've used Woodhouse clothing on quite a few occasions now and find them easy to order from and have always received the exact garment I ordered in good condition on or before the allotted time, informed at every stage from ordering to the delivery, happy to recommend.
13 februari 2023
Brilliant company
Excellent price and service and delivery everything about the company highly recommend this business unlike house of Fraser the companies under the same umbrella company where you purchase items and don't receive the items and they say they have sent them on more than one occasion
13 februari 2023
Great quality clothing
Great quality clothing . delivered promptly to my home . my only gripe being a change of policy. From free returns with a prepaid stick on label to now having to write the return address and pay for it
27 februari 2023
Fantastic Bargin in the sale thank you
27 februari 2023
Pleased with my purchase
Pleased with my purchase, plenty to choose from at a very good price, will purchase from the store again.
27 februari 2023
Shambles of a company
Ordered 5 items, only 2 came up on the order. I emailed and they confirmed 5 had been ordered.
When delivered only 2 times were sent. I emailed and asked for missing items to be delivered but they refunded me the difference. I asked if I could have the clothes but they said they would have been able to send them but couldn’t as they had already started the refund… despite me asking for the clothes before the refund!
Requested to speak to complaints department but was told they were complaints and they weren’t doing anything about it.
Shocking service and even worse customer service.
27 februari 2023
Svar från Woodhouse Clothing
Hello,
Thank you for your feedback.
Apologies you experienced a problem with your order.
Unfortunately three of your items failed to integrate successfully into our system and as this is the case an automated system refund was initiated. Unfortunately we cannot prevent a refund once it has been issued.
When you initially flagged this problem with us, all five items were allocated to your order and processing. As explained the confirmation email doesn't list all the items on the order which is common, this is why we did not know there was a problem with these items.
In regards to saying we could have replaced them if a refund had not been issued. I can confirm our team stated that we couldn't send out a replacement as a refund had already been issued which is correct. However as we are not currently offering exchanges/replacements, even if the automated refund had not been issued we would have not been able to replace these items for you.
All customer complaints are dealt with with by the Senior Management within the Customer Service Team, we do not have a complaints procedure. I can see the team explained the situation to you and did offer our apologies in regards to this matter.
If you need any further assistance please don't hesitate to contact us.
Kind regards,
Woodhouse Customer Services
Amazing experience from the fantastic…
Amazing experience from the fantastic prices to the brilliant delivery. Highly recommended
27 februari 2023
Amazing products at great prices and…
Amazing products at great prices and fast delivery. So pleased with their service! Thank you ☺️
27 februari 2023
Delivery substandard
Delivery substandard, probably not Woodhouse’s fault but Woodhouse did not rectify situation with any satisfaction?
When you pay for delivery you shouldn’t be required to travel three miles to collect your items.
21 februari 2023
Svar från Woodhouse Clothing
Hello,
Thank you for your feedback.
Apologies your order was not delivered successfully.
I have checked the tracking and can see DPD did attempt to deliver to your address and provided an accurate GPS location and a delivery photo of your door. As they could not deliver, they had no other choice but to send your parcel to a pickup shop.
As you confirmed you could not collect the parcel from the pickup shop we have requested it be returned back to us. Once we have confirmation it is on the way back we will be able to issue a full refund for you.
Kind regards,
Woodhouse Customer Services
Items as described efficient delivery.
24 februari 2023
Still need to solve delivery issues
I'm now 3 months into my unlimited next day delivery subscription. I have placed orders in each month but am yet to receive next day delivery. Whilst delivery is still quite prompt, the next day delivery option allowed me to place orders around my days off work knowing I'd be in to receive delivery. With 3-7 days delivery you have no idea when it will arrive. Still a big fan of Woodhouse but they need to sort out their delivery issues. Other retailers are still able to offer next day delivery with no issue. Will definitely still use but just need to get deliveries back to normal
22 februari 2023
Svar från Woodhouse Clothing
Hello,
Thank you for your feedback.
Apologies your unlimited delivery subscription was not next day.
Unfortunately due to operational and courier delays, we are no longer able to offer or guarantee next day delivery. The unlimited delivery Terms and Conditions state that if at any time we cannot offer next day delivery, the service will be changed to standard delivery.
If you need any further assistance please don't hesitate to contact us.
Kind regards,
Woodhouse Customer Services
Excellent buying experience
Not used previously but found some sale items at excellent prices. The items arrived quickly, well packaged and very happy with products and service. Will definitely use again.
24 februari 2023
Emailed woodhouse twice and still…
Emailed woodhouse twice and still received no reply. I would like to return my recent purchase but there was no return slip in with my package. I have emailed for a return slip to be sent but no reply..
24 februari 2023
Svar från Woodhouse Clothing
Hello,
Thank you for your feedback.
I have checked our email system and unfortunately there are no emails from your address waiting to be responded to.
I have now sent an email including all the details on how to return your order back to us.
Kind regards,
Woodhouse Customer Services
Excellent service good company to order…
Excellent service good company to order from
10 februari 2023
Great prices, loads of choice, quick delivery
Cheap prices, good selection of clothing to choose from, thanks 😊
24 februari 2023
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