WoodBlocX Omdömen 

179
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The whole process working with Woodblocx was really great. I was a very pernickety customer from the start, but the designer uncomplainingly accepted all my many tweaks and design changes until we f... Se mer

Betygsatt 5 av 5 stjärnor

Able to customise size, ordering process straightforward and delivery within a few days. Took us slightly longer to put together than we had hope but still less than a working day. Simple process to... Se mer

Betygsatt 3 av 5 stjärnor

La conception du produit est bonne et le montage facile quoique assez physique. En revanche deux points négatifs sont à souligner : - longueur des délais de livraison : commande du 21 avril livrée... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We’re really pleased with our WoodBlocX bench and table set. The whole build process was straightforward, and it was great being able to put everything together ourselves with clear instructions and w... Se mer

Företagsinformation

  1. Trädgårdsmöbler
  2. Byggvaruhus

Skrivet av företaget

No Power Tools Needed WoodBlocX are light and easy to build with. You don't need any power tools or technical knowledge to assemble our structures. We provide step-by-step instructions that are easy to follow and bespoke to your project, supporting you throughout your build from start to finish. More customer reviews can be found on Feefo and Google


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

179 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(179)

31 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Lego for grownups

Lego for grownups. We have bought four tubs of different dimensions and a long retaining wall. They were all very easy to install with very clear instructions. They look good and attract admiring comments from people passing by.

24 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for your review!
We are so pleased that you found our product easy to install and are delighted with your order.
If we can be of assistance in the future, then please do not hesitate to get in touch.

Betygsatt 5 av 5 stjärnor

Fantastic product

Fantastic product, easy to assemble and arrived in time.

24 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for your feedback, we really appreciate your comments and are so pleased that you are happy with your purchase!

Betygsatt 5 av 5 stjärnor

I love my raised flower bed from…

I love my raised flower bed from Woodblocx. I think it looks smart in my front garden and has made quite a display. Build it where it's going to be though, as it's heavy to move!

24 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for sharing your feedback, We are so pleased that you are happy with the product and service received.
We look forward to dealing with you again!

Betygsatt 5 av 5 stjärnor

Superb quality raised beds

Superb quality raised beds.

I had been looking for raised beds for a while and saw an ad for WoodBlocx. I have had raised beds before but found that the normal beds with plank style edges started to look worn after a period of time. I wanted something robust which also looks great.

I sent in my thoughts and pictures of the space and the design team came back with their ideas.

The kits arrived after a short time and went together soooo easily. Love them. Would definitely recommend.

24 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for using our Design service, we really appreciate your comments and are so pleased that you are happy with your purchase!
If we can be of assistance in the future then please do not hesitate to get in touch!

Betygsatt 5 av 5 stjärnor

6' X 6' raised pond

Happy with product (6' X 6' raised garden pond)
Not the cheapest product around but I'm happy with the quality. If you take your time getting a level surface you should be pleased with the finished results. Would recommend 5☆

24 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for sharing your feedback, we really appreciate that.
We are so pleased that you are happy with the product and service received.
We look forward to dealing with you again!

Betygsatt 5 av 5 stjärnor

Great company and excellent product

Great company and excellent product. Very satisfying and easy to build, comes with great instructions.

24 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for your review!
We are so pleased that you found our product easy to install and are delighted with your order.
If we can be of assistance in the future, then please do not hesitate to get in touch.

Betygsatt 5 av 5 stjärnor

Great product

Delivered on time. Instructions easy to follow and all required parts were provided. Final product looks just as good as on the website.

20 juni 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you very much for the 5 Star Review. We really appreciate it here at WoodBlocX and hope to hear from you again in the future.

Betygsatt 4 av 5 stjärnor

Happy with customer service

I had a few issues with Woodblocx but after speaking to them I was reassured and their customer service turned out to be very obliging.

1 maj 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you very much for the great review. We really appreciate it. I will pass your comments back to our customer service team.

Betygsatt 4 av 5 stjärnor

I really enjoyed building my WoodblocX…

I really enjoyed building my WoodblocX pond. I made a few mistakes putting dowels in wrong holes but managed to get myself back on track and completed the main build. It is only a small pond 1.125 square and 45 cm high, so not huge.
I paid for a liner with my order and was horrified to find it was absolutely huge and so heavy I could hardly lift it. Thankfully my daughter was available to help me and we almost spread the liner out in my living room, worked out roughly how much we needed and hacked large amounts off with scissors.
We folded the remaining liner and put it in the pond. There was still a huge amount of liner bunching up at the corners of the pond and we had great difficulty folding it enough to allow the capping planks to be hammered into place. We actually didn’t manage to get them to settle completely. There is a gap between the top of the walls and the capping. I have decided to buy beading to glue over the gap.
This is a great product. Just needs more thought to be given to the liner for small ponds with straight walls.

19 mars 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you very much for the great review. We really appreciate it.

I am sorry to hear you had problems with your liner. The size we supply is a universal size and is to be cut once the pond is constructed. This is due to the number of configurations of ponds we supply.

Could you please send me a photograph of the capping so I can check for damages? if there is an issue with the capping, we will be happy to dispatch a new component to you.

Our email address is admin@woodblocx.co.uk

Betygsatt 1 av 5 stjärnor

Unreliable

Ordered specifically for delivery today. We had a call from the delivery agent saying they have just received the item and would like to schedule it for next week - so I've wasted the entire day I put aside for assembly.

Will update when/if I actually get the product but so far the experience has been incredibly unprofessional.

18 mars 2022
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Hi Aaron.

Many thanks for your review. We apologise for the delay with your order. We prepare all orders for dispatch to arrive on the days chosen by our customers.

Unfortunately, once orders are in the hands of the Delivery Couriers, there can be delays in the Transport Network beyond the control of WoodBlocX.

We hope that after receiving your order, you are satisfied with your purchase.

If there have been any other problems, please let us know and we will do all we can to assist you.

Betygsatt 1 av 5 stjärnor

Do not buy from these people…

Do not buy from these people (Woodblocx) at this time .
Ordered a couple of weeks ago and delivered but not yet built but look ok as far as can tell but sawn ends do not look like the treatment to stop rot has been as intense as they say so will have to wait and see. My main problem with them is shabby commercial practice as I ordered a significant amount and asked if there was any discount being aware that Black Friday was looming. They gave 5% and now are giving 10%. So my recommendation if you do buy from them is wait till Black Friday and let’s hope their cash flow notices that. They have offered a discount on next order but they can whistle for that with these tactics!
Live in SEast and frequent RHS events etc and will definitely not be recommending them.

26 november 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Looked good at first but now rotten.

Bought a couple of beds 6 years ago and when new they looked very good. However now the beds are disintegrating. Just pulled one of them apart with my hands and built a replacement bed for half the price. To their credit they did offer to replace or refund half the cost but there is no way in my opinion that these will last for the guaranteed 15 years. Will replace the other next.

9 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very pleased

Very pleased with the design, support and quality of WoodBlocX. I’ve replaced rotten wood log rolls with 2 bloc high plus capping, 250mm high. This surrounds our veg beds, some lengths are single walls, the most complex (and ambitious for me to build) was 3 legs. In total over 30 metres of build. Friendly and quick emails, good instructions, and good telephone support when I called to get help with a slight mismeasure I’d made.

Being an amateur, the build did take longer than they estimated, but I was trying to be careful!

They say prep is everything. Measure it 3 times (to be sure), check the drawings carefully, organise yourself by laying out each bloc carefully, and make sure the ground is level. Mine isn’t, so I used concrete for a level base.

A few extra blocs provided came in handy as I put the dowels in one Bloc wrongly. Colour coded Blocs on the design helped. The dowel cutter is much easier than sawing!

Putting a number (of holes) on the underside of the capping would help. I spent ages sorting these into different sizes and checking where they went - after puzzling for ages how to read that diagram!

The build videos make it same easy, just take time to double check every step.

It’s not cheap. But buying treated wood similar in size and quality isn’t cheap either then you’ve got to plan and build it.

20 year guarantee? We’ll see, but I’ve a very smart feature addition to our large garden.

16 december 2020
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for taking the time to reply and sharing your experience purchasing from WoodBlocX.

Your feedback is invaluable, and we are so pleased you are enjoying your raised beds.

If we can be of any help in the future then do not hesitate to get in touch!

Betygsatt 1 av 5 stjärnor

Not what they advertise

! review on behalf of a friend who is computer illiterate I started my garden project in march.woodblocx seemed to be everything I needed for my not simple but far from difficult garden job.their website says we work with u to achieve your design until we get it right.so I sent pictures and measurements .before this I had already had three or four discussions with different designers from the sales team in which I told them all I wanted was to surround existing brickwork with their product I was told this was not a problem as they had done the same thing many times before. to make things as simple as possible for the team I changed the slopes to steps and curved walls to straight after a few weeks I received a design back which was wrong in both measurements and content so I contacted the original designer who assured me we will send you some design graphs to make it simpler and work with you to get it right .however before receiving the graphs I was emailed to say they were unable to help so rather disappointed I contacted their sales office to find out why ? the lady I spoke to said she was one the management team and had my design in front of her and couldn't see why my design could not be achieved as they had done far more complex designs in the past I stated maybe it was because my job was only a low cost job of 3k I was assured that it was irrelevant of the cost every job whether high or low in cost was important to them .two days later I was contacted by phone to say they were unable to help so it's now September without a block laid or even a plan from them so it would seem what they advertise is way off the mark ! Woodblocx although somewhat dearer would have been the perfect solution for my garden creating less rubble to dispose of and would have been easier than having to mix up cement so don't take what they say in their advert as gospel unless it's a simple rectangular planter forget it ! Because it would seem they are unable to do retaining walls less than a metre low terrace walls columns steps and risers and even help with a design

16 september 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

…Had my cash now bye

Had seen the ponds I had a question to ask so e_mail was sent a reply was within 4 hours and very helpfull,this led to me ordering 2 ponds ,given a delivery date, and it was delivered on that day all was good.the instructions etc are easy to follow built the ponds and was delighted with the structure now the but the corner plates were missing from the kits.
I sent an email regarding my order missing parts and asking for them to be posted on that was three weeks ago. The money was took so to me it's we can't care ,a 20 year guarantee is given but if i have to call on it i bet I'll be greeted with you did not follow the instructions for installation of the ponds . Based on my dissatisfied after care I will not be recommending this company to family or friends which is a shame because the product is great ,sorry but I'm one dissatisfied customer.

28 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good service

They did everything they said they would when they said they would. The product went together exceptionally easily.
Hopefully it will last as long as they say.

24 juli 2020
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for your feedback, it's great to hear that you found the construction easy.
If we can be of assistance in the future then please do not hesitate to get in touch!

Betygsatt 4 av 5 stjärnor

Octagon shape bed

Bought an octagon shape bed. Had an issue making it at first but the company were very helpful and I soon had it erected. Very good pictorial instructions but believe it would be helpful if a few words were added pointing out the most important points for successful construction.

Good quality, very happy, would buy again if I had a requirement. Quick delivery.

13 februari 2020
Omdöme utan inbjudan
Logotyp för WoodBlocX

Svar från WoodBlocX

Thank you for sharing your feedback, we really appreciate that. We are so pleased that you are happy with the product and service received.

We are always looking at ways to improve our service and thank you for your suggestions.

If we can be of assistance in the future then please do not hesitate to get in touch!

Betygsatt 1 av 5 stjärnor

Dreadful Experience

The product itself is "OK" it is hugely overpriced in my opinion for what is essentially pressure treated timber with pre-drilled holes and plastic peg system that allows it to interconnect a bit like Lego. The company itself though seems completely incapable of dealing with issues arising from the product. In my case I had missing parts in the order, new blocx split on me during assembly, a faulty design that I had to retrospectively fix and asked to pay for parts I did not need or had no use for. The product is marketed as "east to build", No not at all from my experience it took me 3x the time I had anticipated to basically fix what was wrong. When I tried to resolve with WoodBlocX I got obfuscation, denial followed by being completely ignored. Months later I get what appears to be a sincere apology and offer of a significant refund only for them to not actually give me a refund.... Avoid at all costs, you can get cheaper and better options elsewhere certainly a better customer experience.

8 december 2019
Omdöme utan inbjudan

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