Wilsons Epsom Omdömen 

We've just collected a '22' trade in from Wilsons, all the staff were very welcoming,  our sales girl 'Gemma' was absolutely excellent, the vehicle was serviced, MOT'd and had a scratch that I hadn't noticed when viewing the vehicle polished out, both in our late 60's we're not the most tech savvy people, i was so impressed how Gemma took us through the onboard systems in easy to understand bites, the purchase process was smooth and simple, everything was taken care of.

Mike was really helpful and knowledgeable with excellent customer service (which we have found to be lacking at many other showrooms we have been to).
We’re really looking forward to picking up our car next week!

**Excellent customer service – thank you, Matt Brown!**

I had an excellent experience with Wilson, staff and the company director, thanks especially to Matt Brown.
Firstly when I went to conclude PCP deal for a car. Matt and Ali helped me in this matter.
I had paid a £1,000 deposit without fully realising that I was committing to a non-refundable payment, and later on found that I cant buy a car from comapny account due to new HMRC rules to buy a car. Naturally, I was very worried that this would result in a significant financial loss.

As soon as I explained the situation to Matt, he was incredibly understanding and helpful. He immediately said not to worry and took the matter to the director, who was already at the company that day. They agreed to refund the money, and Matt emailed me straight away to confirm that the refund had been processed.

I was genuinely amazed by how quickly and kindly Matt handled everything. He turned what was a very stressful situation for me into a huge relief. His professionalism, empathy and willingness to help really stood out.

Thank you so much, Matt, and thank you to the director and Wilson team for your understanding and excellent customer service. I truly appreciate it!

Hussain was very professional, informative and knowledgeable.

He went the extra mile by sending us a video of the vehicle prior to viewing it.

Excellent service. Happy customers

Oliver was an Excellent salesman and professional negotiator.

I Would like to say a huge thank you to Fraiser, Bryan and Ollie for all their help recently.
After a horrific experience at another Chery dealership we were less then enthusiastic about trying to get things resolved.
Thanks to these guys at Chery epsom we now have our new car and we couldn't have been happier at how smooth they made the whole process! Everything was organised so quickly and professionally it really put our minds at ease. Great Customer service, very knowledgeable and took plenty of time to answer all our questions.
Highly recommend !

We came into the dealership to start the ball rolling for our Mobility car . It was the easiest and smoothest transition I e ever experienced . Within 30 mins we were owners of a new car . Delivery was super fast and will receive the car in 4 days. Thanks Lucy you were amazing , she knows her stuff and gave us plenty of options , many thanks .

Jodie is fabulous ! Really helpful, lovely lady , so knowledgable and highly recommend . Top quality service !

We will be back when we need another car

Thank you so much Jodie

Van not charging

The customer service has been extremely disappointing. My son and I have repeatedly had to contact the garage ourselves to chase queries and updates, despite even copying in their customer service department. Unfortunately, they also failed to respond, leaving us feeling completely ignored and frustrated with the level of service.

Edit** It has not been resolved! I already emailed customer care, to which I received no response at all!

Freddie is a very helpful, polite chap, has assisted us with buying two cars now. Very happy.

Writing
Disappointing after-sales service
The service was very good and helpful up until I purchased the car. However, after the purchase, my experience changed completely.
I tried to contact them several times by email and phone regarding an issue, but I was repeatedly told that someone would call me back. Unfortunately, nobody ever did. I made several attempts to get in touch, but my calls were not answered and I was simply told that someone would get back to me.
I’m very disappointed with the after-sales communication and customer service. Based on my experience, I would not recommend this dealership.

Freddie made the process painless as he listened to my requests.

Plus he worked really hard for the sale.

Amazing customer service, again.
This will be my 6th car purchase with Wilson's.
Alex L was outstanding, helpful, understanding of my needs & wants.
Took time with me on his day off to allow a test drive, answer my questions and process the paperwork.
Amazing service, which is why I keep coming back to Wilson's. Thanks Alex.

Motability customer. Freddie was very helpful. Even came in on his day off to hand over the car

Jodie was absolutely fantastic throughout the trade-in and purchase of my new car! She was friendly, knowledgeable and approachable. She made the whole experience hassle-free for me. This isn't my first time using Wilson's, and I'll definitely be back again in the future!

I recently visited Wilsons Automobiles & Coachworks in Epsom to look for a car for my daughter, where we had the pleasure of meeting Mr. Mike Carty.
From the moment we arrived, Mike was extremely helpful and professional. He took the time to show us the car, answer all our questions, and even explore different finance options for us. What impressed me most was his genuine approach—there was absolutely no pressure to buy, and he was courteous, patient and thorough throughout.
Although we ultimately decided not to purchase the car, I felt I should still take the time to leave this review because Mike’s professionalism and customer service were exceptional.
People like Mike are a real asset to a company and should make Wilsons proud. Thank you, Mike, for such a positive experience.

I would not recommend buying a car from Wilson Hyundai Epsom. In my experience, as soon as you leave the dealership, they stop caring about you as a customer.

I also strongly regret buying the extra warranty. In my opinion, it has not covered anything useful and feels like a complete waste of money.

The receptionist was also very arrogant and rude and was of no help at all, which made the whole experience even more disappointing.

I will never buy another car from Wilson Hyundai Epsom again, and I would not recommend others to do so based on my experience.

Great experience and great customer service. Gemma was very helpful very polite and very understanding. We went for a test drive and she was very helpful and friendly.

Great experience Gemma had good knowledge friendly helpful. Had a test drive and Gemma was great and patient with my son.