Wickes - Reading Omdömen 65

Ordered some tiles from the Shipley store . Mixed batch codes arrived .
Customer service useless ! Spoke to store , sorted out .
The store manager Paul delivered in his car the next day the correct ones and took the ones not needed back.
Quite a mix up. But he sorted it for me , and the store people on the phone . So thankyou

Sent the wrong doors and it was impossible to get through by phone to get them collected again , we asked for a refund as we had to get the doors from another source .No communication from Wicks at all and had to escalate from PayPal to get things moving ..refund eventually came through via PayPal and we have still had no communication from Wick..very disappointing service from a supposedly reputable firm

So this is a follow up from a 2 reviews before as its still not resolved where we had problems with our kitchen
So the rest of the tower unit came so we got the fitter back round and the side panels were damaged
I had a look online and although they were different product numbers, the tower unit they have in store is the same from design team
So I went in and said could I have one of the ones off the shelf as mine was broke
They said yes but you would need to buy it and we will give you refund for broken one but it needs to be collected.....last I heard from them
The door panels for the kitchen also had little dents in them but we just wanted our kitchen and installed them
If you have a problem at wickes they will try help you up until you're out of sight then they will do nothing!
We also complained online to customer service but they said its nothing to do with them apparently
Still waiting on Refund for tower unit we had to pay for twice due to one coming broken
They say someone will call us but they never do!!
Honestly after spending around 4k with them you would of thought we would of had better customer service but everytime you speak to someone they say its someone else who has to deal with it

Spent over 8k last year getting a new bathroom. Very excited and thought I was in good hands.
I have had nothing but issues this year. The shower started to leak. This was dealt with rather quickly as it was coming through the kitchen ceiling. Someone come out and put silicon all round the bathroom. This appeared to resolve the issue. Unfortunately the water damage has got into the floor and the floor has now expanded being im unable to close the bathroom door.
On the 18th April I reported the toilet also leaking no one got back to me until the 28th April. By this time it was to late and I needed to get it repaired.
I am having to chase for updates from customer service with no reply most of the time. The waste pipe needs replacing in the sink, still no update. All of these issues are still ongoing with no solutions. Its very concerning that the bathroom is less than a year old and I've had to face all of these issues. Extremely disappointed. I will never trust Wickes again.

Had a very good experience with wickes , from start to finish - the company wickes used for the installation of our kitchen was BKB .
Sabar ( kitchen fitter ) was very friendly , knowledgeable and professional. Asked questions where needed and always made sure we were happy with what he had done . All in all very happy with the outcome . Thank you !

It was a pleasure to shop at Wickes Beverley Store today. Tracy M is always friendly and helpful, as are all the staff.

I had great service from the beginning from my design consultant Nathan, who designed the kitchen with all of my ideas within the scope of the size of the room, making it both beautiful and practical. The units are of a very good quality and the worktop is stunning. I had a great installer, Erwin who has done an amazing job not only with the kitchen but with the extras that were needed to complete the kitchen in the time scale specified. Both Nathan and Erwin have been very professional and I have had a very positive experience.

Kitchen arrived with half of it damaged or missing 10 weeks later I’m still waiting for a base unit corner post. I’ve had 2 wall units and a corner unit arrive since it was reported but no corner post. They tried to deliver another unit today but I don’t have the room for any more incorrect parts.
The design team and store manager washed their hands of it said it’s customer service now. Customer service sent the last unit. On hold for over an hour waiting to speak to someone.
I would not recommend Wickes as they don’t give a flying f@ck once you’ve paid for it

Elizabeth in kitchen design was incredibly patient and helpful. I am at an early stage of sorting out my plans. She could not have been more supportive. I had a very positive experience.

I ordered 4 large bags of garden soil.I was phoned just before delivery to let me know plus the delivery driver was so helpful bringing the bags inside my door.He was a really nice man.

Emma did. She was attentive, got us help, and was conscientious to others queuing when our order took a bit longer than usual. Lovely manner, and professional.

The team in the Reading branch are excellent always there to help
The branch is clean & tidy
Olivia & Emma is a great credit to the company

Olivia from reading west branch was excellent and helped us out and made it very easy for us to navigate the store and helped us purchase what we needed 10/10

I have been very happy with the service provided by Simon and the Red Dragon team. Simon is helpful and responsive and the team has been polite, friendly and respectful at all times. I’m really pleased with my new bathroom and the work they have done.

Over 2 days, December, i visited the new store at riverside northampton. To my surprise the store is so modern, bright and welcoming. It was a great to be catered for by four different staff members that know the products in stock. They are William, Tatyana, Tracie and Charlie's.
Keep up the good work.
Pat Grimes
AP&B PROPERTY SERVICES.

We had a mixed experience with Wickes. Our fitters the Red Dragon crew with Simon and our fitter Claudio were fantastic. A really high quality finish. However we had issues with Wickes with huge delays in delivery and I am still awaiting resolution with Wickes. Really not happy with Wickes at this point and if wasn’t for the fitters this would be 1 star.

Ordered something online and got 9 pages of crap. Just needed the order number, love to see how this matches their environmental policies, I assume they have a major stake in ink jet cartridges and print paper. Very disappointed, perhaps time to sack some IT staff.

Really helpful and informative, spoke with Olivia who made the process extremely easy and gave amazing suggestions

What a great experience, I’m currently renovating a house and needed some supply’s, a very helpful worker Olivia took the time to show me around the store and different products and explained the difference they have. She was fantastic and made me feel confident with my purchase! If you visit wicks I hope you find Olivia as she was amazing and everything you could ask for in a member of staff!!

Hi there,
I visited Wickes on last week and Emma was very experienced and helpful .