Wholesale Domestic Bathrooms Omdömen 

5 star customer service from Wholesale Domestic today.
I had an issue with an item I purchased that was damaged when I opened the box. First call at 7.24am and was ready to collect at 8.20

Fraser in Customer Service was excellent - took the details, planned the return and replacement without any work for me and all I had to do was go in and collect it. What a stress free process considering I had a plumber en-route. Fraser was friendly and very helpful and sorted everything out with ease. What an excellent customer experience. Thank you for all your help, really appreciated.

Such a polite helpful young man .
Could not do enough to help .
Patience of a saint

Megan was great at talking us through what was good about products Giving recommendations etc

Alice Murphy was both knowledgeable and helpful and extremely patient.

Brilliant customer service from Alice Murphy, went over and above to make buying from wholesale domestic an easy experience, will definitely use again

Yes we got a lot of help from Linda she was really nice to us and anything that we asked about Linda was nice about it

I was recommended to Wholesale Domestic by a builder friend.
A fantastic showroom with everything to see, really knowledgeable staff - Cameron Grayson - helpful and friendly - knew the products.
Good, clear, prices.
I ordered everything for two bathrooms within 30 minutes.
Excellent experience.

If I could give highter than 5⭐️ for Sales Advisor Bijaya Nepal, I would!

He was very approachable, listened to what I wanted, quickly directed me to items to view, no pressured sales tactics, just excellent customer focused service.

Very helpful and knowledgeable and took the time to check out items that I asked for price match in - hassle free!

Overall excellent shopping experience and would recommend anyone to seek out Bijaya when shopping at Wholesale Domestic.

Thank you!

Alice Murphy was very knowledgeable and helpful - thanks !

I’ve dealt with Charlene a few times now, very helpful and really pleasant, and goes out her way to help you with your questions on the products

Utter waste of time totally utrustworthy, impossible to do buisiness with.

Ordered a bath panel, shows online as "in stock", paid £50 for a special delivery.

Two days later no news, so I phoned them:

"Oh yes sorry that one is actually a special order from a supplier we dont have them in stock, it wont be ready to dispatche for a week, someone from sales is supposed to phone to tell you that when you order it."

Firstly, it doesnt even make sense why is it listed as "in stock" when its not, secondly how can someone phone me to tell me this AFTER I`ve ordered it and paid for it to inform me ?

Why did nobody phone ? - They dont know
Why is it listed as in stock when its not ? - They dont know

I`ve now got parts arriving a week late which the pumber cant fit as he`s on another job after the end of this week.

Will never order from here again, because its impossible to trust when anything you buy will actually arrive.

Dreadful, dreadful company. Sent me a radiator which didn’t work and which cost me £300 to have fitted as 4 plumbers/electricians tried and failed to get it working. Wholesale Domestics initially said they would pay to get it removed from my house and returned to them and that they would refund me the costs involved, but then randomly changed their minds and are refusing to pay for its removal, or the £300 I spent having it fitted, and are even insisting that I pay for radiator shaped cardboard boxes to get it returned to them. I am down about £600 so far without a penny back from them and they still want me to spend more. So I’m now stuck taking them to small claims court to get my money back. All of this while I lost my job and am coping with a terminal diagnosis. Utterly shameful company. You sent me a broken radiator, why am I down £600???

Added after their reply - they are still refusing to refund me for the glycol needed to fill the defective radiator or for the £300 installation costs, so I am still down £300. This is not a satisfactory resolution. You sent me a defective item and I should not be out of pocket as a result of it.

First time in at wholesale domestic Linda was very helpful. And helped us find exactly what we were looking for

Great customer service from start to finish. Ali is a credit to the company with his friendly, helpful and happy to help approach.

Cameron was a great help when choosing our bathroom.

Kaitie helped with my return brilliantly and had me in and out in 5 minutes.

Linda was amazing , first visit and will be purchasing a bathroom in the next few weeks Linda was lovely and very welcoming. Thank you

Great service from Charlene. Helped sort out returns and re-orders quickly for us without any issue.

We spent almost £1000 on bathroom furniture from Wholesale Domestic, and after only 3 years the sink tap completely stopped working properly. The handle can no longer be lifted or pushed down to open and close the water. This was NOT caused by misuse or damage from us it is clearly due to the extremely poor quality of the materials or the internal mechanism inside the tap itself. A tap is designed to be opened and closed every single day, so this should not happen after such a short time.

When we contacted the company, they immediately told us the faulty part was “not under warranty.” Instead of replacing the tap or taking responsibility, they told US to dismantle the tap ourselves, identify the broken piece, and send them photos. We explained that we were uncomfortable doing this because there was a real risk of not being able to reassemble the tap properly, but they refused to help.

As a result, we had to spend even more money hiring someone just to remove and reinstall the tap. After sending the photos they requested, they then told us they DON’T EVEN HAVE THE REPLACEMENT PART. Instead, they sent us links to external websites and told us to buy the part ourselves, offering only a ridiculous 20% discount.

This level of customer service is shocking. We have had bathroom taps in other homes last over 20 years without any issues, yet this expensive tap failed after only 3 years. Poor quality products, terrible after-sales support, and zero responsibility toward customers. Absolutely unacceptable experience — I would never buy from Wholesale Domestic again.

First visit Zoe helped us, 2nd visit Ali, 3rd visit Aaron (all in Edinburgh). All of them knew their products and all of them gave me ideas I used in the final layout/purchase. Our new ensuite is bright and fresh and I love it! Finally feel safe in my new sturdy, non-slip shower too. Thanks for all the help guys!