Whittard of Chelsea Omdömen 

Fantastic customer service from Sarann. They were friendly and very supportive when my delivery was stolen. Thank you!

Suran was extremely helpful and professional in dealing the problem I experiencedwiththe product. Resolved the issue quickly and without hassle. If everything was as easy to resolve, it would be great. Many thanks

I visited Whittard at Nottingham Victoria Centre and was welcomed with a smile by Leanne. I was testing their hot chocolate but shared the fact through conversation I had a bad cold and she then began to recommend some teas that may help and more importantly why. She understood the products. I know she’s there to sell but at no point did I feel ‘sold’ to if that makes sense.
I simply felt heard and valued. There was no push to buy. What an asset to Whittards she is

I just wanted to say thank you to Sophie for the amazing customer service. My replacement package arrived today, and I really appreciate how quickly and professionally everything was handled.
Best regards,
Ivona

Yodel managed to loose my parcel, surprised, not really. After their chat bot informed me my parcel had been delivered, it hadn't, and then finally getting through to a human, who couldn't confirm wether it was lost or would definitely be delivered, I got in touch with a lovely, helpful person from Whittards. They were fantastic and resent my order, which was gratefully received the very next day. I cannot fault Whittards whatsoever, their customer service is absolutely spot on. You can shop with them knowing full well they will support you through any issues. Wether I shop online or visit their store at Meadowhall I get fantastic customer service. Also they have the best tea and hot chocolate. Love this company so much, they always put their customers first.

I had an unidentified tea from Whittard's and sent a photo to see if they could identify it. Sarann replied very quickly with an identification, making re-ordering very mucxh easier. A great service. Thanks

Within 24 hours my concern had been addressed and replacement teabags sent

Ordered several instant teas. When they arrived, they were damaged. I reached out to customer service & Sarran was so helpful & apologetic. Replacements have already been shipped out. Amazing customer service!!

Amazing customer support.
I have placed an order which sadly arrived with 1 item damaged. I spoke to customer support about it, without any hesitation I was given a full refund.
Customer support were extremely friendly, professional and sweet! Shot out to Sarann for being very compassionate.
Not to mention that the hot chocolate I received were amazing, especially the hot honey! So weird, so delightful.

Saraan in customer service has been excellent. A true credit to the company trying to solve my account issues, which it looks like she has. Determination, friendly and helpful, thank you so much.
On another note Whittards hot chocolates are simply amazing. My boys are working their way through all the flavours haha

Had a query regarding rewards points and Sarann was very helpful. Really quick response and went above and beyond to help me

The order was delayed due to postal issues. This was sorted and dealt with straight away, no questions, sorted, reposted, delivered.
Took all the stress out of the issue.
Amazing service.
Will definitely use this company again. Recommend.

My subscription items turned up in an undanaged box but one of the items lid was missing and the contents were split in the box. Phoned Sophie and emailed pictures of the box and she sorted within minutes for me and sent me a replacement by priority which arrived the next day. Excellent service

I had an issue with a shipment to the US, about which I emailed Whittard of Chelsea. I got more than full satisfaction from the company and from Sophie. She responded in a timely and thorough manner, resolved the issue, and stayed in contact throughout the process. I felt as if I had a person advocating for me. I don’t often get that feeling in this tech age. I will be pleased to order again from Whittard of Chelsea.

I’d placed an order which arrived when it was supposed to but sadly had a couple of items missing. Everything was resolved quickly by Sarann and the whole issue was dealt with very professionally.

packaged was damaged when arrived in the US, I contacted Whittard and Sarann took care of me and sent me a replacement order, I will definitely be ordering from them again

Sarann resolved my problem with some loose leaf tea very quickly and efficiently.
I am a regular customer and a packet of 1886 was not its usual quality. In fact it was a different tea altogether. However, my complaint was resolved quickly and replacement sent promptly. I will continue being a customer of Whittards.

Just resolved a problem with using a Whittards Rewards code to part-pay for an order. Sarann, who I dealt with using the online chat, sorted things out for me in a very straight-forward way and I'm happy with the outcome.

I placed an order with named-day delivery for Monday, as the delivery needed to arrive while our office was open. Instead, the parcel was delivered on Saturday, outside business hours, and left unattended outside.
When the order was accessed, part of the order was missing.
Despite multiple contacts with customer service, Whittard has refused to refund or replace the missing item(s). They have relied solely on internal warehouse checks and courier confirmation and have asked me to provide CCTV footage, which I am unable to share due to data protection and safeguarding restrictions in a shared property.
Whittard has acknowledged the delivery service failure but is only offering a refund of the delivery charge, while denying responsibility for the missing item(s) and placing the burden of investigation on the customer.
This experience has been extremely frustrating and disappointing, particularly for a premium brand. Poor delivery handling, an incomplete order, and an unsatisfactory resolution process.0/10 - 20/01 NO UPDATE AS OF YET

I experienced a very quick response from Sarann at Whittard's to help me with an order which had been lost in the post. Within 24 hours of my first email a replacement of my order (free of charge) had been arranged which I received about three days later. All items were received in good condition. Will remember the good customer service!