Whittard of Chelsea has wonderful tea selections and outstanding customer service. Recently my order was lost during shipping from the UK to the US, and Sarann, a Whittard customer service advisor, p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you Saaran for excellent customer care when my parcel went missing. Genuine concern and compassion. I felt heard and understood, you acted straight away. This all made a stressful moment far m... Se mer
Företaget har svarat
I bought a coffee grinder for my husband for his birthday. Beautiful machine. However, it happened to have been packed in such a way that the Bellows were crushed. I contacted Saran, who helped orga... Se mer
Företaget har svarat
I ordered 3 different hot chocolate tubs. They arrived in a timely manner. Unfortunately 2 of the 3 tubs seals was slightly open. I emailed whittards with photo and explained the situation. Within a f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktuppgifter
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Storbritannien
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Whittard of Chelsea - Great tea, great customer service!
Whittard of Chelsea has wonderful tea selections and outstanding customer service. Recently my order was lost during shipping from the UK to the US, and Sarann, a Whittard customer service advisor, promptly replied to my email, checked into the details of the lost order, and issued a replacement order. Great service, great tea!
8 juli 2026
Omdöme utan inbjudan
Sarann was really friendly and helpful…
Sarann was really friendly and helpful in resolving the payment error, lovely team and tasty products!
6 juli 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your kind review and words on Sarann's assistance. The Whittard Team.
Due to the issue with address my order…
Due to the issue with address my order was cancelled without any notification, no refund.
I’ve clarified address as soon as as noticed issue, however, no action was taken to help with delivery.
8 juli 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We're sorry to hear about your experience.
After reviewing your order, we can confirm that we actioned the address amendment you requested after the order was placed, as the delivery address had been entered incorrectly during checkout. We also raised a complaint with the courier on your behalf after they marked the parcel as "Return to Sender."
As you advised that the order would no longer arrive in time for when you needed it, we processed a full refund for you.
We apologise for the inconvenience caused and appreciate your patience while we worked to resolve the issue. We hope we'll have the opportunity to provide you with a better experience in the future. The Whittard Team.
Great products 😋 love my tea and Sarann…
Great products 😋 love my tea and Sarann you’re a star ⭐️ thank you so much great customer service, have a lovely day 🤗🤗
I’ll be ordering again and again 🤗🤗
30 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you so much for your wonderful feedback. We're delighted to hear that Sarann was able to help. The Whittard Team
Really helpful
Sarann was really kind & helpful with organising a new collection date for me. It was also really appreciated getting to speak to a person instead of the usual chatbots at other places!
1 juli 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you so much for your wonderful feedback. We're delighted to hear that Sarann was able to help organise a new collection date for you and that you had such a positive experience. We'll be sure to pass on your kind words to Sarann. We're also pleased that speaking with a member of our team made a difference. Thank you for choosing us, and we look forward to assisting you again in the future. The Whittard Team.
Great customer service
Have been a customer for years and wouldn't go anywhere else for our regular bean order, so this is just to say thank you to Sarann for sorting out a minor glitch with our subscription delivery so promptly - great customer service.
1 juli 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your continued loyalty and for taking the time to share your feedback. It means a great deal to us that you've chosen us for your regular bean orders over the years. We're delighted to hear that Sarann was able to resolve the subscription delivery issue quickly and provide the level of service you expect. We'll be sure to pass on your kind words. Thank you for your support, and we look forward to serving you for many more years to come! The Whittard Team.
Thank you Saaran for excellent customer…
Thank you Saaran for excellent customer care when my parcel went missing. Genuine concern and compassion. I felt heard and understood, you acted straight away. This all made a stressful moment far more manageable.
26 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking the time to share your experience. We're so sorry to hear your parcel went missing, but we're delighted that Sarann was able to support you during a stressful situation. Providing genuine care and prompt assistance is something we pride ourselves on, and it's wonderful to know you felt heard, understood, and well looked after. We'll be sure to pass your kind words on to Sarann. Thank you for your feedback, and we hope to serve you again in the future. The Whittard Team.
Efficient, friendly and customer-focussed.
I contacted Whittards to ask for a replacement infuser for my glass teapot as it had developed a crack after a lot of use. I received a quick and friendly reply from Sarann, who offered to send one to me free of charge.
30 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your lovely feedback. We're delighted to hear that Sarann was able to help with a replacement infuser and that you found the service quick, friendly, and customer-focused. We're pleased we could get your teapot back in use, and we'll be sure to share your kind words with Sarann. Thank you for choosing Whittard, and we look forward to serving you again soon. The Whittard Team.
Great expectations truly fulfilled
I love the simplicity of the ordering process, the excellent and prompt service when, contrary to expectations, something doesn’t quite go to plan, and, above all, the lovely packaging. It makes unpacking the parcel a special experience. And yes, the tea is absolutely delicious.
9 april 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you so much for your wonderful feedback. We are delighted to hear that your expectations were truly fulfilled. It is fantastic to know that you enjoy the simplicity of our ordering process, our prompt customer service, and the care we put into every parcel. We love creating a special unboxing experience, so it is wonderful to know that it made such a positive impression. Most of all, we are thrilled that you are enjoying the tea. Thank you for your kind words and for choosing us. We look forward to welcoming you back again soon. The Whittard Team.
Outstanding Customer Service
The courier was a day late with delivery but the issue was resolved swiftly and efficiently by Sophie at Whittard.
24 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your wonderful feedback. We are delighted to hear that Sophie was able to resolve the delivery issue swiftly and efficiently. While we are sorry that your order arrived later than expected, it is great to know that our customer service made a positive difference. We will be sure to pass your kind words on to Sophie. Thank you for choosing us, and we look forward to serving you again soon. The Whittard Team.
My email was answered immediately and…
My email was answered immediately and matter dealt with satisfactorily. Great customer service!
24 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your kind feedback. We are delighted to hear that your email was answered promptly and that we were able to resolve everything to your satisfaction. Providing excellent customer service is always our priority, so your kind words mean a great deal to us. Thank you for choosing us, and we look forward to serving you again soon. The Whittard Team.
Sophie at customer service was very…
Sophie at customer service was very helpful when one of the item arrived damaged. Received a new item almost next day.
23 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your kind feedback. I’m really glad Sophie was able to help quickly and get a replacement to you so fast. We appreciate you taking the time to share your experience, and we’re sorry again that your original item arrived damaged. If you need anything else, we’re always here to help. The Whittard Team.
Damaged contents
Two pots of instant tea were damaged and open on arrival. Contacted customer service and replacement tea was sent immediately. Thankyou Sophie.
23 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We sincerely apologise that part of your order arrived damaged. We're pleased to hear that our customer service team was able to resolve the issue quickly and arrange a replacement for you. We will be sure to pass your kind comments on to Sophie. Thank you for your understanding and for giving us the opportunity to make things right. The Whittard Team.
I ordered 3 different hot chocolate…
I ordered 3 different hot chocolate tubs. They arrived in a timely manner. Unfortunately 2 of the 3 tubs seals was slightly open. I emailed whittards with photo and explained the situation. Within a few days I got a response from Sophie who dealt with the situation brilliantly. She was happy to send the order again. Thank you as always on the lovely service.
22 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking the time to share your experience. We are delighted to hear that your order arrived promptly, although we are sorry that two of the hot chocolate tubs arrived with their seals slightly open. We appreciate you bringing this to our attention and are pleased that Sophie was able to resolve the issue quickly and to your satisfaction. Your kind words mean a great deal to us, and we will be sure to pass on your feedback to her. Thank you for your continued support, and we hope you enjoy your hot chocolates. The Whittard Team.
coffee grinder
I bought a coffee grinder for my husband for his birthday. Beautiful machine. However, it happened to have been packed in such a way that the Bellows were crushed. I contacted Saran, who helped organise the bellows replacement part for me. Well done Sarann! Excellent Customer Service. Thanks again!
22 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking the time to share your feedback.
We are delighted to hear that your husband is enjoying the coffee grinder and that you are pleased with the product. We are also very sorry to hear that the bellows were damaged upon arrival, but we’re glad to know that Saran was able to assist you promptly and arrange a replacement part.
We will be sure to pass your kind words on to Saran, who will be very pleased to receive your recognition.
Thank you again for your feedback and support. If there is anything further we can assist you with, please do not hesitate to get in touch. The Whittard Team
I was in Whittard’s in Arndale
I was in Whittard’s in Arndale, Manchester and I popped in as I always do when I come to Manchester. When I arrived I briefly took a small taster of a refreshment provided. The staff however felt like they were almost staring at me. However I took no notice of it as I thought it was just imagining it. However when I took another taster the staff this time had the audacity to ask me how many I had had. They also added a sneaky comment saying that I was greedy and needed to leave some for the rest of the customers. After hearing this I was outraged and immediately left the shop, although I was hoping to buy something. Also, this isn’t the first time this has happened so I had to take action this time. I am incredibly annoyed and can’t bring myself to come there again. After bringing this up to my friends and family it happens that it has also happened to the numerous times. I am completely utterly disgusting and disappointed.
20 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking the time to share your feedback regarding your recent experience in our Manchester Arndale store.
We are sorry to hear that you left feeling disappointed by your interaction with our store team. We take comments regarding customer service very seriously and would like the opportunity to investigate this matter further with our Retail Team.
Could you please email your feedback to info@whittard.co.uk with the subject line:
#Trustpilot Review Manchester
In your email, please include the date and approximate time of your visit to the store, along with any additional details you feel may be helpful. This information will enable our Retail Team to conduct a thorough investigation into the concerns you have raised.
Thank you for bringing this matter to our attention. We look forward to receiving the additional information and reviewing your experience further. The Whittard Team.
Great Company love the products.
Great Company love the products.
Had reason to contact Customer Services recently and was assisted by Sarann, who dealt with the matter speedily and efficiently.
17 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your wonderful feedback. We're delighted to hear that you love our products and that Sarann was able to assist you quickly and efficiently. We'll be sure to pass on your kind words.
Best wishes,
The Whittard Team
There was a problem with a product I…
There was a problem with a product I bought but after contacting Whittard customer service I can't be more than pleased with Whittard. Thank you Sarann for a speedy reply and your assistance.
15 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We're sorry there was an issue with your product, but we're delighted to hear that our Customer Service team was able to resolve it to your satisfaction. We'll be sure to pass on your kind words to Sarann and thank her for her speedy assistance.
Best wishes,
The Whittard Team
Wonderful Customer Service from Sophie
The customer service I received from Sophie recently was excellent and exemplary. A small issue was resolved swiftly, professionally and with no fuss whatsoever. Whittard, your customer service agents and processes are superb and add to your reputation as a premier retailer of tea.
5 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your wonderful feedback. We're delighted to hear that Sophie provided such excellent service and was able to resolve the issue swiftly and professionally. Your kind words about our team and customer service mean a great deal to us, and we're thrilled that they contribute positively to your experience with Whittard.
Best wishes,
The Whittard Team
Great customer service
Great web shop, beautiful purchase, immediately repeated my first order - and the second got stucked in an Italian “ponte” (= bridge = one working day between a Sunday and a National holiday, the worse possible logistic black hole in my Country). But I wrote and Sophie just solved the problem immediately. Well done Whizzard of London :)
2 juni 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your lovely feedback. We're delighted to hear that you enjoyed your purchases and returned to place a second order so quickly. While we're sorry your order was delayed, we're pleased that Sophie was able to resolve the issue promptly and make the experience a positive one.
We'll be sure to share your kind words with Sophie. Thank you for choosing Whittard, and we hope you continue to enjoy your tea.
Best wishes,
The Whittard Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.