I ordered two tins of 'chocolate' drink.The pistacchio tin was nice, but oh dear, the Rhubarb and Custard was beyond horrible. Very synthetic flavour, not at all like the sweets I remember. Never mind... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sarran made my customer service request very pleasing. I am pleased to say that the result received was as you would expect from Customer service. Very efficient and polite and sorted any queries or... Se mer
Företaget har svarat
I sent a gift to a friend, and wanted to clarify that the receipt wouldn’t show the cost etc. Sarann was very quick to reply to say that it would not. Unfortunately, my parcel got lost in transit, but... Se mer
Företaget har svarat
Whittard of Chelsea teas, especially their Earl Grey is my most favorite!! I place an order every 4-5 months and buy multiple loose tea pouches as I drink it every day. My latest shipment arrived to t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Kontaktuppgifter
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Storbritannien
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service. Quick response when i contacted them. I raised an issue that I had regarding that I accidentally mistyped something when doing my first order. I had a very quick response from Sophie who is a customer service advisor. She resolved it for me very quickly and easily. Great customer service
23 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your kind feedback. We’re delighted to hear that Sophie was able to assist you quickly and resolve the issue with your order.
Providing efficient and helpful customer service is very important to us, and your words are greatly appreciated by the whole Whittard team.
The Whittard team
One pack of coffee in my subscription…
One pack of coffee in my subscription order was unsatisfactory -coarse ground when espresso was ordered, also poor flavour when brewed. I "chatted" with Sophie on the Whittard app, supplied order no. plus a photo of the offending coffee when requested. She agreed it didn't look right at all and will be sending a replacement. Pleasant and efficient service from Sophie.
23 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that one of the coffee packs in your subscription did not meet your expectations, but we’re pleased that Sophie was able to assist you promptly and arrange a replacement.
Ensuring our customers receive products of the highest quality is very important to us, and your kind words about Sophie’s service are greatly appreciated by the whole Whittard team.
The Whittard team
Excellent customer service
Excellent customer service! Sarann helped resolve my query quickly after my order had been delivered water damaged and all my items were damaged. Sarann helped arrange a replacement order in record time and resolved my query quickly. I really appreciate this as the items were a gift for my friends. Thank you!
17 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We’re very sorry to hear that your order was damaged in transit, but we’re pleased that Sarann was able to assist you quickly and arrange a replacement.
Providing efficient and supportive customer service is very important to us, and your kind words about Sarann’s help are greatly appreciated by the whole Whittard team.
The Whittard team
Sarann is great!
Sarann is great!! My son had a Chelsea Glass Teapot for many years and at the beginning of the year, he broke the spout. So I had the idea to buy him a new pot for his 30th birthday he had yesterday. I bought one teapot for me, which I have at the office, and one teapot for him. When the parcel arrived, I made a short look into the boxes with the pots and everything seemed ok. I wrapped the pot for my son in a nice birthday paper and putted it away. Of course, it was a little disappointment, when he opened the present yesterday and discovered a damage at the handle. So my question was: can there be a replacement or do I have to order a new teapot for my son? Within one hour, I had the corfirmation for a replacement of the Chelsea Glass Teapot. Excellent customer service by Sarann the second time!!
19 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear that the teapot for your son arrived with a damaged handle, but we’re delighted that Sarann was able to arrange a replacement so quickly.
It’s wonderful to know that our team could provide excellent service for the second time, and your kind words are greatly appreciated by the whole Whittard team.
The Whittard team
5 Star Customer Service from Sophie
I’ve ordered from Whittard many times. This time however my order arrived damaged. The hot chocolate powder was everywhere! After sending an email to Whittards, I quickly received a reply from Sophie telling me my whole order was being resent and I received the parcel a couple of days later. 5 star customer service from Sophie… I’m very impressed!
12 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking the time to share your experience.
We’re delighted to hear that Sophie was able to resolve the issue with your damaged order so quickly and effectively. Providing prompt and helpful customer service is very important to us, and it’s wonderful to know that Sophie’s efforts left such a positive impression.
We truly appreciate your loyalty and kind words, and we look forward to serving you again soon! The Whittard Team.
Sophie
I really appreciated the promptness in the response received by Sophie. She was very professional and careful
13 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for sharing your kind words.
We’re delighted to hear that Sophie provided a prompt, professional, and careful response. It’s always wonderful when a team member makes a positive impact, and we’ll be sure to pass your feedback on to her.
We appreciate your support and look forward to assisting you again in the future. The Whittard Team.
Whittards Hazelnut flavoured coffee
Have always enjoyed Whittards ground coffee, particularly the Hazelnut flavour which we have been buying for the last 20years. However, just opened a new bag expecting to be hit by the aroma of coffee and nuts and there’s just a faint aroma of chemicals, not even a smell of ground coffee. Made a cup, and it’s undrinkable, tastes like it’s been made with used grounds. Customer service not interested, just say they’ve changed the ingredients. How can it not even taste of coffee? Won’t be buying anything from Whittards ever again.
13 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
We apologise the Hazelnut coffee was not what you expected this time round. Please can you email us on the subject line 'Hazelnut Coffee Trust Pilot 16.02.2026' So we can look into this for you. The Whittard Team.
Good customer service
Delivery got lost but Sarann was helpful and we sorted a replacement quickly.
12 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We are glad to hear a replacement was sorted quickly. The Whittard Team.
Easy communication
I really like the products of whittard. I just had an little issue with a delivery because something was delivered broken but sarann got in touch with me and resolved that for me in like 5 minutes. I really really appreciated this.
11 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Warm regards,
The Whittard Team
One email to request a spare part was…
One email to request a spare part was all it took...
Quick response, positive response from Sarann...
This company, 'Whittards of Chelsea' has good ethics...
A breath of fresh air in this, dare I say it, greedy world...
11 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
Sophie was exceptional!
Sophie was exceptional!
I had unfortunately received an incorrect order and contacted Whittard for a resolution.
Sophie was prompt and efficient in resolving the issue. Very refreshing customer service. Highly recommend.
9 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you so much for your wonderful feedback.
We’re sorry to hear that your order wasn’t quite right initially, but we’re delighted that Sophie was able to resolve the issue promptly and efficiently for you. Providing a smooth and refreshing customer experience is very important to us, and it’s fantastic to know Sophie delivered just that.
We truly appreciate your recommendation and your kind words. We look forward to serving you again soon.
Warm regards,
The Whittard Team
Excellent!
Sarann, my customer service agent, was extremely helpful, efficient, and friendly. My lost delivery was replaced on a next day delivery service, and I have no complaints. I wish all customer service departments were so good to deal with!
10 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your excellent review.
We’re so pleased to hear that Sarann provided such helpful, efficient, and friendly support. While we’re sorry your original delivery was lost, it’s great to know the replacement reached you quickly and that the matter was resolved to your satisfaction.
Your kind words about our customer service truly mean a lot to us. We’ll be sure to pass your feedback on to Sarann and the wider team.
Thank you again for taking the time to share your experience we’re always here if you need us.
Warm regards,
The Whittard Team
salted caramel coffee
Really enjoyed the salted caramel coffee, bought 2 before Christmas no issues. Bought 3 more recently and they taste completely different and dont even smell the same. Messaged the company saying I had no local store. Just got told to take it to my local store. No option to send back or even to get this looked into why It tastes different. Another customer said the same but nothing was wrote on the product to say new taste etc. Whatever they've changed has made it taste awful which is a shame as it was my favourite coffee.
2 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for your feedback. We are sorry to hear that the salted caramel coffee was not to your taste on this occasion.
Your comments have been shared with our product team for consideration in future reviews. Please note that our Taste Promise applies within 30 days of purchase, and items bought in store are traditionally required to be returned to the store in line with our policy.
We apologise that this did not fully resolve your query or meet your expectations. All feedback provided has been passed on accordingly, and we appreciate you taking the time to share your experience. The Whittard Team.
Sophie is exceptional
Sophie was exceptional in responding to my concern after my original order was not delivered, with no response from the courier to date. A replacement order was delivered the next day using a different courier. Customer care at its best and thank you Sophie!!
4 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We are delighted to hear about your positive experience and that Sophie was able to resolve the issue so quickly for you. She will be very pleased to know that her efforts were appreciated. We always aim to provide the highest level of customer care, and it’s wonderful to hear when this is recognised.
Thank you again for your kind words and for choosing Whittard of Chelsea. The Whittard Team.
I received an exceptional service from Sophie
I received an exceptional service from Sophie after contacting Customer Services. My issue was successfully resolved, Sophie was very efficient and professional. Thank you Sophie!
27 januari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about the exceptional service you received from Sophie. Providing efficient, professional, and helpful support is something we strive for, and it’s wonderful to know Sophie was able to resolve your issue successfully.
I’ll be sure to pass along your kind words to her, she’ll be thrilled to hear them. Thank you again for choosing us and for your lovely review. The Whittard Team.
Customer service as it should be
A big plaudit to Sarann who dealt with my request swiftly, effectively and with courtesy.
3 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Great customer service
Sophie quickly responded and resolved my query
Thank you 🙏
28 januari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sophie was able to assist, The Whittard Team.
Excellent customer service
Excellent customer service resolved my issue very quickly the customer service representative sarann was excellent and nothing was too difficult for her. Very pleased with her customer service a Credit to your company. Top service
3 februari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
My mom and I went to whittards at…
My mom and I went to whittards at Trentham gardens 31st January as we was away the weekend with family the customer service and the staff was the nicest I've had in shops in ages after having a laugh and talking to Diane she pulled us aside and gave us 12 free tubs of any hot chocolates of our choice apparently due Whittard is 140 years old every staff member had to choose 1 customer to give this gift to they was wonderful and maid my day ❤️ x
31 januari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Congratulations once again on winning a free year’s supply at our Trentham gardens store as part of our 140th anniversary celebrations.
Our friendly experts at the Trentham gardens shop were delighted you won and have already let us know you selected you 12 free tubs of any hot chocolates store on the day. We’re so pleased you were able to enjoy the experience in person and we will pass your feedback on to the store and Diane, they will be so pleased.
We hope you have a delicious year discovering and enjoying your Whittard of Chelsea hot chocolate favourites, and thank you for celebrating this special milestone with us. The Whittard Team.
Great customer service from Sarann with…
Great customer service from Sarann with a quick resolution
28 januari 2026
Omdöme utan inbjudan
Svar från Whittard of Chelsea
Thank you for taking time to feedback on your recent experience, we are glad to hear Sarann was able to assist, The Whittard Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.