No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communic... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Se mer
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They deliver so quickly and efficiently keeping you informed all the time so you know with in a fairly narrow window when they will come. The product is excellent and we’ve had orders from them severa... Se mer
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This year you had delivered on time whereas previous years you had always had to reschedule due to issues you had full control over. Disappointing you have requested feedback only this year and not pr... Se mer
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Företagsinformation
Om White Horse Energy
Skrivet av företaget
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Kontaktuppgifter
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Storbritannien
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Bra
3 tn omdömen
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Har besvarat 100 % av sina negativa omdömen
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Easy to order prompt delivery
21 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to use and that your order was delivered promptly. Providing a straightforward ordering process and reliable delivery service is exactly what we strive for.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
More to add
I recently rated the company as good product very poor delivery.
However after they asked for my information on the matter which I have supplied several times I have still many weeks later not had a response.
So it’s poor communication and customer service as well as poor delivery.
27 augusti 2026
Omdöme utan inbjudan
Svar från White Horse Energy
Thank you for updating your review and for bringing this to our attention.
Firstly, we'd like to sincerely apologise that you feel your concerns have not been addressed. We completely understand your frustration and are very sorry that this has been your experience.
We have attempted to contact you and have sent emails regarding your feedback, as we genuinely want to discuss the issues you experienced and understand how we can help. It's possible that our emails may have gone into your junk or spam folder, so we would be very grateful if you could please check there.
We are keen to speak with you and work towards a resolution, as customer feedback is extremely important to us. Please feel free to reply to any of our emails or contact us directly at your convenience, and we'll be happy to assist.
Once again, please accept our apologies, and we hope to hear from you soon.
The White Horse Energy Team
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you were pleased with the quality of the wood and that it was ready for immediate use. It's great to know that the sizes and lengths met your expectations, as we know how important consistency and quality are for our customers.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Excellent service from telephone staff…
Excellent service from telephone staff and delivered on time
21 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you received excellent service from our telephone team and that your delivery arrived on time. We work hard to provide both helpful customer support and a reliable delivery service, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
As usual great service and great…
As usual great service and great product
Thank you.
21 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review!
We're thrilled to hear that you've once again received great service and a great product from us. Repeat customers like yourself mean a great deal to our team, and we're grateful for your continued support.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that your delivery arrived on time and that our delivery driver was so helpful. We know how important a smooth delivery experience is, and it's wonderful to receive such positive feedback about our team.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Easy to fit, no problems
All fitted working well will purchase again to complete the rest of the radiators that I have
21 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that everything was easy to fit and is working well. It's great to know that you're happy with the product and that you'll be returning to complete the rest of your radiators.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Bags split
Good product. Good price. But.... Many of the bags arrived split or with holes. So a lot of product was lost and will not keep dry.
21 augusti 2026
Svar från White Horse Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the product and felt it offered good value for money. However, we're very sorry to learn that a number of the bags arrived split or with holes, resulting in product loss and making them difficult to keep dry.
We understand how frustrating this must have been, particularly when you expect the bags to arrive in good condition and be ready for storage. Please accept our sincere apologies for the inconvenience caused.
Thank you for bringing this to our attention and for sharing your feedback with us.
The White Horse Energy Team
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you received first-class service and delivery. Providing an excellent experience from ordering through to delivery is what we strive for, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Order
Easy to use and clear website,easy to order and delivered on time while being able to track my order. A good full crate of wood delivered straight into my garage by an obliging, friendly delivery driver.
All round brilliant!
21 augusti 2026
Svar från White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our website easy to use, the ordering process straightforward, and that you were able to track your delivery every step of the way. It's also great to know that you were pleased with the quality of the full crate of wood and that our delivery driver was able to place it directly into your garage while providing friendly and helpful service.
Comments like yours make our day, and we're thrilled that your experience was "all round brilliant"!
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. It's especially pleasing to know that your experience was smooth from start to finish and that you'd be happy to buy from us again.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and we look forward to serving you again in the future.
The White Horse Energy Team
The quality of the logs is very good
The quality of the logs is very good. The delivery driver was excellent, extremely helpful in bringing the logs up the drive to the log store. Where there is room for improvement is in the notification of the timing of the delivery. This was very short but as I am retired it was not s problem. For someone who works however this could have proved problematic.
21 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review and for your valuable feedback!
We're delighted to hear that you were pleased with the quality of the logs and that our delivery driver provided such excellent service. We'll be sure to pass on your kind comments, as our drivers always appreciate being recognised for going the extra mile to help our customers.
We also appreciate your comments regarding the delivery notification timing. Customer feedback is incredibly important to us, and we'll certainly take your observations on board as we continue looking for ways to improve our service and communication.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Easy to order and great service
21 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that you received great service. We work hard to make buying from us as simple and straightforward as possible, so it's fantastic to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our prices competitive and that you received reliable, helpful delivery service. Providing great value alongside dependable customer service is something we take great pride in, so it's wonderful to know you had a positive experience with us.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Ordering was ok no problems delivery…
Ordering was ok no problems delivery was great pallet way driver was very helpful overall a very positive experience
21 augusti 2026
Svar från White Horse Energy
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a very positive experience with us. It's great to know that the ordering process was straightforward, your delivery went smoothly, and that the palletway driver was so helpful. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
They deliver so quickly and efficiently…
They deliver so quickly and efficiently keeping you informed all the time so you know with in a fairly narrow window when they will come. The product is excellent and we’ve had orders from them several times and keep coming back. Would heartily recommend them
21 augusti 2026
Svar från White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had such positive experiences with us time and time again. It's great to know that you appreciate our quick and efficient deliveries, along with the regular updates that help keep you informed of your delivery timeframe. We're also pleased that you've been happy with the quality of our products and that you continue to choose us for your fuel needs.
Your continued custom and recommendation mean a great deal to us, and we're truly grateful for your support.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your loyalty and recommendation.
The White Horse Energy Team
Could not deliver to my address as…
Could not deliver to my address as lorry was to big I had to arrange for the crate to be picked up and brought to my property . Nothing has been heard from White's regarding this so shall not be doing anything with them again
21 augusti 2026
Svar från White Horse Energy
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and understand how frustrating this must have been. We appreciate that having to arrange collection and onward transport of your crate yourself due to vehicle access issues is far from the convenient delivery service you expected.
We're also sorry to learn that you feel there was a lack of communication from us following the delivery issue. This is certainly not the level of customer service we aim to provide, and we apologise for any disappointment caused.
Your feedback is important to us, and we sincerely regret that this experience has left you feeling unable to order from us again.
Thank you for bringing this to our attention.
The White Horse Energy Team
Everything great!
Spot on.
Product is great, well packed logs giving value for money. Delivered when I’d requested it to. Ordered on Tuesday and delivered on the Friday. Courier was great, calling in advance. Couldn’t ask for anymore.
21 augusti 2026
Svar från White Horse Energy
Thank you for your fantastic 5-star review!
We're thrilled to hear that everything went exactly as it should. It's great to know that you were pleased with the quality of the logs, the packaging, and the value for money they provided. We're also delighted that your order arrived on your requested delivery date and that our courier kept you informed with an advance call before arrival.
Comments like "Couldn't ask for anymore" are wonderful for our team to receive and make all the hard work worthwhile.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Great products and price let down by a…
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was cancelled. No explanation or apology. It then showed up next day with a solo driver who struggled with the heavy load almost sliding off the back of his truck. Surely pallets weighing upwards of a ton need two people?!
I would recommend finding another delivery company…
14 augusti 2026
Svar från White Horse Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with our products and pricing. However, we're very sorry to learn about your delivery experience and understand your frustration.
Having your delivery repeatedly delayed throughout the day, only for it to be cancelled late in the evening without an explanation or apology, is understandably disappointing. We also appreciate your concerns regarding the delivery the following day and the difficulties faced by the driver handling such a heavy load.
Please accept our sincere apologies for the inconvenience caused. While we're glad your order was ultimately delivered, this is not the level of service we want our customers to receive.
Thank you for bringing this to our attention and for sharing your feedback. We value all customer comments and will ensure your concerns are passed on to the relevant teams for review.
The White Horse Energy Team
Excellent
Excellent - bit of a hiccough on the tracking but that was not a mistake by White Horse just tracking oddity
20 augusti 2026
Svar från White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you had an excellent experience with us. We appreciate your understanding regarding the tracking issue and are pleased that it was only a minor tracking oddity rather than a problem with your order itself.
It's great to know that everything else went smoothly, and we thank you for taking the time to share your feedback.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
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