Just joined. Didn't check any of the checkboxes that I'm happy to receive their email spam. Right after the registration process was completed, had THREE different spam newsletters appear in my emai... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have had a terrible experience with All Clear Travel Insurance, which has now thankfully been concluded. Several weeks ago, I contacted Which, as All Clear do use the Which logo in their marketing m... Se mer
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Wow. Went to Which looking for recommended car insurance. They recommended Saga. I went to Saga and the quote was over a thousand pounds and yet I've been quoted £320 elsewhere. Why would Which recomm... Se mer
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I have used Which Technical Support services for some time now and my experience has been excellent - very good value and very good technical assistance. Only today I booked and had a technical supp... Se mer
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Informationen kommer från olika externa källor
Which? has been championing the cause for consumers since 1957, asking probing questions of businesses and manufacturers, and pursuing the answers that put you in the driving seat
Kontaktuppgifter
Marylebone Road, NW1 4DF, London, Storbritannien
- 01992 822 800
- support@which.co.uk
- www.which.co.uk
2,2
Dålig
740 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Which Money Inheritance Consultation
My wife and I have just finished a Which Money Consultation which was tremendously helpful concerning the process of evaluating inheritance tax on an estate . Exceptional service.
29 juni 2026
Omdöme utan inbjudan
Svar från Which?
Hello Neill,
Thank you for taking the time to share your feedback. I'm really pleased to hear of the positive experience you had with our Which? Money team.
We know how complex it can be to work out inheritance tax so it is great to read that the support you received made a difference.
Kind regards,
Which? Support
WHICH should do much better in recommending products
I have been a member of WHICH for a considerable number of years on and off.
Today I bought a Hisense H32A4QTUK recommended by WHICH. What WHICH didn’t tell me before I bought their recommendation was Hisense’s draconian data user policy. If you don’t agree to Hisense’s intrusive and wholly unwarranted policy, is the fact that Hisense will switch off your ability to watch any WiFi app content. The very reason you’d bought the tv in the first place!
25 juni 2026
Omdöme utan inbjudan
Svar från Which?
Hello Paul,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you’ve been disappointed with your experience after purchasing the Hisense TV. We appreciate how frustrating it must be to discover that certain features depend on agreeing to their terms and conditions, particularly if this wasn’t clear at the point of purchase.
Our product reviews are based on independent testing of performance, features and value. Manufacturer terms and policies can change or vary however we understand how important this information may be when making a buying decision.
If you’d like us to look into this further, please get in touch directly with our Resolutions Team at complaintsteam@which.co.uk.
Kind regards,
Which? Support
My experience with the Legal service at…
My experience with the Legal service at Which was really positive and enabled me to progress a rather awkward situation with a solicitor, who like so many these days doesn't understand that when the public are paying for a service, they expect to get quality.
25 juni 2026
Omdöme utan inbjudan
Svar från Which?
Hello John,
Thank you for taking the time to share your feedback. I'm really pleased to hear you had a positive experience with our Which? Legal Service and that it helped you move your situation forward.
We know how frustrating and difficult these kind of situations can be so it's great to hear the support you received made a difference.
Kind regards,
Which? Support
Consumer champion in name only
Consumer champion in name only
After I challenged Which? as to why my Direct Debit had doubled, I was told a refund would be issued. More than ten days later, I am still waiting for the money.
What was most frustrating was the complete lack of ownership. When I challenged this, I simply got a "computer says no" response, with staff repeatedly telling me it was simply a banking process and beyond their control.
Mistakes happen, but good customer service is about putting things right quickly and keeping customers informed. That simply didn't happen here.
The irony is that Which? positions itself as a consumer champion. Based on this experience, I certainly didn't feel like the consumer was being championed.
25 juni 2026
Omdöme utan inbjudan
Svar från Which?
Hello Cat
Thank you for taking the time to leave a review. I'm sorry to hear you've been left disappointed with your experience.
I appreciate how frustrating it must have been waiting for a refund and to feel your concerns weren't fully addressed. While refunds can take up to 14 working days to reach your account, I understand why you were looking for clearer communication and updates along the way.
If you'd like us to investigate your experience further, please get in touch with our Resolutions Team at complaintsteam@which.co.uk and we'll be happy to look into this for you.
Kind regards,
Which? Support
Immediate apology from my local authority.
With the help of a template my problem with the local authority was resolved within hours of the phone consultation with the Which? adviser. I received an apology from the local authority almost immediately after I issued notice of a formal complaint and agreed to take the matter no further.
24 juni 2026
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Svar från Which?
Hello Margaret,
Thank you for taking the time to leave us a review.
It's great to hear that we were able to help you resolve the issue so quickly and that the template and advice provided helped you achieve a positive outcome with your local authority.
We're really pleased to know that the support you received gave you the confidence to raise your concerns and get the matter resolved.
Thank you for choosing Which? and for sharing your experience.
Kind regards,
Which? Support
Well they’ve gone right down hill.
Well they’ve gone right down hill.
Was recommended to look up WHICH for GPS trackers ( dogs safety).
Top of the list a Lithuanian company calling itself various including ITagPro and Commerce Core.
Both reviewed on trustpilot as scam companies. The thing is the email they provided me with on the 11.06.26 after they had taken my money and charged me for three trackers, when all I needed were two- the email link bounced .
I knew then there was/ is a problem.
I require a full refund via pay pal without further delay.
Even on Google the reviews for commerce core are terrible .
Why FFS are there so many unscrupulous criminal thugs spending their days ripping people off?
11 juni 2026
Omdöme utan inbjudan
Svar från Which?
Hello Bunyan,
Thank you for taking the time to leave us a review. We're sorry to hear that you were disappointed with your experience and appreciate you sharing your feedback.
We take the integrity of our recommendations very seriously and are concerned to hear about the issues you've described, including the ordering process and the difficulties you experienced when trying to contact the company.
If you'd like us to look into this further, please contact our Resolutions Team at complaintsteam@which.co.uk and they'll be happy to investigate the concerns you've raised.
Kind regards,
Which? Support
Not on the consumer’s side!
Whilst the service was quite good I noticed that the renewal was for twice the price. Nowhere did the email show the increase, just the new cost and if it were an ordinary renewal.
If you start the cancellation process they drop the price right down again, which suggests they were trying it on, exploiting my busyness. I wrote to tell them how I felt and received no reply. So much for the consumer champion.
5 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi Nick,
Thank you for taking the time to leave us a review. We're sorry to hear you were disappointed with your recent subscription renewal experience.
We aim to be transparent about subscription pricing and renewal costs, and we appreciate your feedback regarding the information provided in the renewal email. We also understand your concerns about the offers available during the cancellation process.
If you would like your experience to be looked into and investigated further, please feel free to send a brief summary of your concerns to our Resolutions Team at [complaintsteam@which.co.uk](mailto:complaintsteam@which.co.uk).
Kind regards,
Which? Support
Which Legal Service
I have recently used Which Legal Services for assistance with a Probate application and have been assisted by legal advisor Ben who has provided me with excellent and invaluable guidance including form filling advice throughout telephone sessions. I received clear and concise guidance in a very clear and understandable way. As an older person who is a bit slower than I was my needs to go over things was met with understanding and patience and care. I cannot thank Ben enough and am happy to highly recommend Which for a great Legal Service at a very reasonable cost.
28 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi Eileen,
Thank you so much for taking the time to leave us a review.
It's brilliant to read that Ben has provided you with great support during the appointments with him. We are very glad to hear you are pleased with the level of service you recieved also, and will be sure to pass on these comments.
If you need anything else, please don't hesitate to reach out. Our team will be more than happy to help!
Kind regards,
Which? Support
Tech Support for my computer
Keifer did a terrific job taking control of my computer and deleting antivirus popup ads which prevented me from using my email. He advised me on the best antivirus software and installed it - he also upgraded my computer to Windows 11. My computer is now running well and I am very pleased with the service Keifer provided.
28 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi there Margaret,
Thank you so much for taking the time to leave us a review.
It's brilliant to read that Kiefer managed to advise and help you with your technical issue. We are very glad to hear you are pleased with the level of service you recieved also, and will be sure to pass on these comments.
If you need anything else, please don't hesitate to reach out. Our team will be more than happy to help!
Kind regards,
Which? Support
Insect Repellent misinformation
Frequently publishes misinformation. Most recently with their insect repellent guide which veered significantly for WHO GUIDELINES FOR TESTING. Indeed it is so inaccurate the head of vector control at The London School of Hygiene & Tropical Medicine, Prof. James Logan wrote to Which! to complain about the publication of their so called results, “which make no sense.” At least one insect repellent Co has asked for corrections & a retraction of their inaccuracies, but although they published a small apology they didn’t correct the other mistakes.
Which! Are not a member of The Press Council & are thus pretty much a law unto themselves!
Back in the 70’s I used to rate them but nowadays they cannot be trusted.
10 april 2026
Omdöme utan inbjudan
Svar från Which?
Hi Howard,
Thank you for taking the time to leave us a review. We're sorry to hear you have recently had a poor experience with some of our content guides, in particular with our insect repellent guide.
When testing, we bought all of the insect repellents and used an independent lab to test them. Aside from how good the repellents are at keeping insects at bay, we also checked the safety profile of the ingredients and rated the usefulness of the information on the packaging to help determine our results.
If you would like your experience looked into and investigated, please feel free to send a brief summary of your experience to our Resolutions Team at complaintsteam@which.co.uk.
Kind regards,
Which? Support
First time using Tech Support
This was the first time I have used Tech support. I had a particular problem with spam messages which I could not clear off my laptop. In addition I need to upgrade my laptop and desktop to newer versions because they are old and keep falling over.
Connor was simply brilliant. He knew his subject, took over my computer, sorted out the problems with ease and confidence.
His advice and recommendations about replacement computers was invaluable.
I shall certainly use this service again if I have problems.
22 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi there John,
Thank you for taking the time to leave a review. It's great to hear you have had such a positive experience using our Tech Support service recently.
We are glad to hear that Conor was able to help sort the issues you were having, and we will be sure to share your comments with them.
We look forward to supporting you with whatever you need next!
Kind regards,
Which? Support
THE PERSON I SPOKE TO WAS VERY PLEASANT…
THE PERSON I SPOKE TO WAS VERY PLEASANT AND PINPOINTED THE ISSUE QUICKLY. FIRST TIME I HAVE USED WHICH? TECH SUPPORT AND I WAS VERY IMPRESSED WITH THE SERVICE
20 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi there Yvonne,
Thank you so much for taking the time to leave a review. We truly appreciate it and are happy to hear you have had such a positive experience with our Tech Support team.
We are so glad to hear that the advisor you spoke to managed to help you with your technical issue.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Which? Support
Beware
Beware
I no longer subscribe because my experience with their recommended companies like Octopus energy has been dismal.
The Consumers' Association (which trades as Which?) currently pays its CEO, a total remuneration package of about £387,000 to £395,000 a year
Re response.
26% unhappy customers is shocking considering the amount of customers. Perhaps a better recommendation would be best of a lot
19 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi Mr B,
Thank you for taking the time to leave a review. We're very sorry to hear that you have experienced such a frustrating time as an Octopus Energy customer.
The decision to award Recommended Provider status to Octopus is based on the views of consumers - it achieved a customer satisfaction score of 74% in our latest survey, the highest of all energy companies surveyed. However, we appreciate that not everyone will have the same experience, and we are sorry to hear yours has been less than expected.
Kind regards,
Which? Support
Poor recommendation for best induction…
Poor recommendation for best induction hob. It's the worst hob I've ever had. The controls are near the pan areas and a pan can turn on other zones if it moves over the controls (an inch away). This is a fire risk if a pan is on that zone! Clearly, nobody actually trials the equipment they review.
From the reply, it's clear that safety is not a consideration. So, buyer beware of superficial reviews.
19 maj 2025
Omdöme utan inbjudan
Svar från Which?
Hi Chris,
Thank you for taking the time to leave a review. We're sorry to hear you have had a negative experience with one of our Which? recommended induction hobs.
Our Best Buy recommendations have to do well in our rigorous testing and assessments before earning the Best Buy status. For induction hobs specifically, they must excel at heating quickly and be good at low-temperature simmering. They will also distribute heat evenly across the burner/cooking zone; these are what make up crucial parts of our hobs testing process. You can read more about how our team tests hobs here: https://www.which.co.uk/reviews/hobs/article/how-we-test-hobs-aSDd28Q7aycS
If you would like our team to look further into your specific experience in this instance, please feel free to email our Resolutions Team at complaintsteam@which.co.uk with details of your experience so we can investigate this fully.
Kind regards,
Which? Support
Thought I had cancelled my subscription…
Thought I had cancelled my subscription but money has gone out again this month...I was in the 14 day cooling off period therefore was supposed to call direct or email. This information was not clearly visible on the website, you have to specifically open another drop down to get to the information required. Think how much money they will be making just by each person paying for an extra month they didn't want/need....grrrrr
14 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hello C Lang,
Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with your cancellation experience and that the information around cooling off cancellations did not feel clear to you.
We appreciate and value all member feedback. We note your comments regarding the visibility of the guidance provided during the cancellation journey, including the information advising members in their cooling off period to contact our Member Services team directly. We’re sorry this was not clearer from your perspective and understand your frustration.
Thank you again for sharing your feedback and we’ll ensure your comments are passed onto the relevant team for review.
Kind regards,
Which? Support
Incorrect information in Which? article
An article in their email gave incorrect information, so I emailed them to tell them so they could correct it. The only way to email was for a complaint or feedback.
They did not uphold my complaint, as although I was correct, they said their article was only "general guidance".
So don't rely on anything Which? say, as it may be incorrect.
Their reply was dismissive, and Which? took no responsibility for providing incorrect information, just making excuses why they hadn't done anything wrong.
No doubt I will get a very general smarmy reply to this review with more excuses.
6 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hello Anne,
Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with both the information provided and the response you received from our complaints team.
We appreciate and value all member feedback. We are sorry that our response left you feeling dismissed, as this was not our intention. Thank you again for sharing your feedback and I'll certainly pass your comments onto the relevant team.
Kind regards,
Which? Support
Pathetic
I used Which a few years ago and found it somewhat helpful. Recently, I needed to buy a few things for a new household so thought to use it again. The experience turned to be but pathetic. Limited items and often lengthy assays instead of straightforward simple messages. Decided to stop subscription which happened to be on the same day of renewal. Customer service was so mean they still charged me for the month. No attempt to offer a refund which one would expect from a company who cares about retaining a customers base.. When I interacted with customer service I discovered a small minded company who makes more effort to snatch every penny from customers instead of focusing on giving them the core service they need. Advice: Avoid At All Cost. Amazon or Google customer reviews will help you better, and for free!
11 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hello Nino,
Thank you for your feedback.
I’m sorry to hear you were disappointed with the product selection, review format, and the service you received, and that your subscription renewed on the same day you cancelled. As subscriptions renew automatically, cancellations need to be made before the renewal date to prevent payment being taken, in line with the agreed terms and conditions.
If you’d like us to look into this further, please contact our complaints team at complaintsteam@which.co.uk
Kind regards,
Which? Support
solar energy
weve just had solar electricity installed by certified renewables , they were exceptionally good and helpful and did everything for us. I would recommend them to anyone , Bill in epsom surrey
7 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hi Mary,
Thank you so much for taking the time to leave us a review.
It's fantastic to hear that you had such a positive experience with Certified Renewables and found the team exceptionally helpful throughout the installation process. Recommendations like yours are incredibly valuable for other consumers.
We really appreciate you sharing your feedback.
Kind regards,
Which? Support
Challenging and frustrating.
Which Power of Attorney
Not only are the documents unclear, the instructions are confusing - both need re-writing.
To top it all, an 'approved document had basic errors in it.
Contacting them is difficult, challenging and frustrating. All of this reflected in a 1.7 Trustpilot overall rating, which (for a consumer association) is ironic.
4 maj 2026
Omdöme utan inbjudan
Svar från Which?
Hello,
Thank you for sharing your feedback.
I’m sorry to hear that you found the Power of Attorney documents unclear and the instructions confusing, and that you identified errors in an approved document. I understand how frustrating and concerning this must have been.
I’m also sorry that you found it difficult to contact us when seeking support.
If you’d like us to look into this further, please contact our complaints team at complaintsteam@which.co.uk
Kind regards,
Which? Support
Why so many negative reviews re:- WHICH Customer Service
I cannot understand why there are so many negative reviews regarding WHICH Customer service.
I called today at 11.30, short delay on hold ( less than 2 mins).
The agent understood my query straight away, and offered an acceptable solution without me being pushy, all sorted in less than 5 mins!
Also I do agree the standard price is too high, but it takes very little effort to get both digital and mags for half price - just ask.
n.b. The public need someone to fight for their rights! Please support them.
13 april 2026
Omdöme utan inbjudan
Svar från Which?
Hi there Muddy W,
Thank you for taking the time to share your thoughts and recent experience with our team.
It's great to hear you have had such a positive experience with our team recently. If there's anything else you need, please don't hesitate to reach back out to our team, who will be more than happy to help!
Kind regards,
Which? Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.