Bought a new release Tamiya and cannot fault the service in anyway. The parcel was boxed well and delivered very quickly, actually a couple of days quicker than expected. I did have a query about the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great company, I’ve made several purchases with this company now, everyone was smooth and incredibly helpful. Prices are good, postage is quick and I’ve had help from staff along the way when I’ve nee... Se mer
Företaget har svarat
It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... Se mer
Företaget har svarat
New Chassis arrived in padded envelope and was not flat.IReturns process went easy but I asked for a refund however another chassis has been sent. I have given 3 stars as past purchases from Wheelspin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!
Kontaktuppgifter
Unit 9 The Cedars, Avon Road, WS11 1QJ, Cannock, Storbritannien
- 01543577278
- support@wheelspinmodels.co.uk
- www.wheelspinmodels.co.uk
4,7
Utmärkt
23 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have used Wheelspin on a regular…
I have used Wheelspin on a regular basis, staff are friendly and helpful and they hold an extensive stock of spares…….first rate.
30 november 2024
Fast delivery and always have the parts…
Fast delivery and always have the parts i need
30 november 2024
Just simply very good service
Just simply very good service. Staff extremely polite, friendly and very helpful. Excellent model shop
30 november 2024
Staff were rood when I emailed them
Staff were rood when I emailed them. Please be aware that the 4-5 days on shadow stock items is a lie. They have no idea when the parts will arrive. It could take weeks.
28 november 2024
Omdöme utan inbjudan
Svar från Wheelspin Models
Thanks for your review Jason.
It goes without saying that we put a huge amount of work into ensuring a great customer experience. Bad reviews are thankfully rare - but I will always look into any negative experience to see how we can improve and ensure similar mistakes don't happen again.
I have read through your conversation with our team and whilst I appreciate we can all drop the ball sometimes - I genuinely cannot see anything that could come across here as 'rood'. I can see you've placed a few orders over the years, all for relatively obscure items. Whilst we're happy to supply these kinds of parts, we do warn on our site that they will take a little longer to ship.
Bearing mind the time of year (it's Black Friday weekend as I write this and all retailers are pretty busy), it's not unusual to expect that things may take an extra day or two (not "weeks" as you write in your review...). After you raised your concerns, your order was upgraded to next day delivery and I am happy to see the obscure parts you were so desperate to receive did actually arrive that same afternoon, shipped immediately for you and were with you the very next day. So all in all, despite taking an extra day or two to ship they did arrive within the expected timeframe.
I am struggling to see how this is a 1-star experience, but of course you are entitled to your opinion and I wish you the best of luck sourcing your next order of hard-to-find spare parts from another supplier who you feel may accommodate your needs better. I'm thankful to say that we will continue providing our great levels of service to our many happy customers.
Enjoy your future RC adventures,
Ben
Director
Wheelspin Models
Reliable orders and delivery time and…
Reliable orders and delivery time and tracking. great
2 november 2024
Refuses to communicate
Refuses to communicate. No invoice after several requests.
8 november 2024
Omdöme utan inbjudan
Svar från Wheelspin Models
Hi,
This doesn’t sound like our usual level of excellent service. If you require an invoice, you can download one of these in a a few seconds from your account; or our team will be happy to help. Email response times for the last month are on average around 4 hours…. We do read and respond in a timely manner to all messages we receive!
We’ve no record of your name, or the email you supplied to trustpilot so suspect this is a false review. But of course if that’s not the case - please drop me a message personally at ben@wheelspinmodels.co.uk and I will be more than happy to look into any genuine issues you may have.
Kind Regards,
Ben
Director
Great customer service and very…
Great customer service and very understating staff
5 november 2024
Omdöme utan inbjudan
Service has always been spot on
Service has always been spot on, speedy dispatch and delivery. The staff Friendly and quality advice given when popped into the store.
2 november 2024
I bought a radio controlled car
I bought a radio controlled car. Excellent service , dispatched immediately and delivered the following morning. Many thanks.
1 november 2024
Always excellent helpful service
Always excellent helpful service. Ordered many times before and will continue to use on a regular basis. Shame they had to start using Royal Mail as the default express service. You can ask for DPD where as before, DPD was default.
1 november 2024
Excellent service
Very quick service, ordered for collection, received message to advise items ready to collect within minutes. Staff very friendly and helpful when collecting goods
1 november 2024
Just AMAZING from start to finish
Me and my son came into the shop and spent about 40 minutes talking to Andy, he was absolutely AMAZING! Great advice, very friendly and clearly very passionate about RC cars and making sure everyone got the most enjoyment they could from the hobby. I just wouldn’t go anywhere else! Thank you
1 november 2024
Very fast and easy to use service
Very fast and easy to use service . Wouldn’t hesitate to use again .
1 november 2024
Great company to deal with sorted my…
Great company to deal with sorted my problem with my dbxle thanks guys
29 oktober 2024
Omdöme utan inbjudan
Excellent service very knowledgeable…
Excellent service very knowledgeable Good customer service and fast delivery.
11 oktober 2024
Great Service
Great company to deal with. Excellent order process and fast dispatch. Plus they can also provide a repair service. Very helpful in store too. Have bought 2 cars from them and would buy again.
2 januari 2024
Ordering wrong part
Phoned the shop as I ordered the wrong part and Andy picks the phone up, got to say what a nice dude supper helpfull with the return.
With the level of customer service I received I 100% would recommend them.
+supper fast dispatch and delivery
17 oktober 2024
Omdöme utan inbjudan
Good product range
Good stock held and good prices with quick delivery and good communication when ordering online. Will use again.
12 oktober 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.