I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Se mer
The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Se mer
Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!
Företagsinformation
Om Wheelbase
Skrivet av företaget
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktuppgifter
Mill Yard, LA8 9LR, Staveley, Storbritannien
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had a trouble free experience ordering…
Had a trouble free experience ordering from Wheelbase, My order arrived quickly & well packed.
Many thanks.
18 augusti 2025
Smooth enough
Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.
18 augusti 2025
Great service and price
Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!
19 augusti 2025
Really good communication throughout
Really good communication throughout
Personal touch
Excellent packaging
4 augusti 2025
Great personal customer support.
Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.
5 augusti 2025
I took my bike into Wheelbase Ilkley....
I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike proactively which was much appreciated. Thank you!
7 augusti 2025
Omdöme utan inbjudan
Great experience
Great experience - helped me customise the bike and everything was delivered perfectly on-time.
4 augusti 2025
Wet easy on line ordering at a great…
Wet easy on line ordering at a great price. The team were in hand when I rang with a few questions.
The new bike was delivered on time and ready to roll!
4 augusti 2025
Concaver rims
Excellent service,explain you everything, bring wheels close your car and you can see how looks,some discounts apply at the end.On fitting was damage rear rim but they ordered new one still waiting for arrival and fitting.
5 juli 2025
Omdöme utan inbjudan
Correct bike arriving tomorrow
Delivery was a day late only to finally unwrap the wrong size bike!
Fortunately, they have Aaron in mail order sales who sorted everything out very swiftly! Correct bike due tomorrow…🤞🏼
30 juli 2025
DT Swiss Recall
I have had a recall from DT Swiss and they told me to contact my LBS and they would arrange for the wheels to be sent to Madison for quality checks. I have been a loyal customer of Wheelbase for many many years and always recommended them to the guys in my cycling club. On this occasion, Wheelbase told me that they cant help me and to ring around other LBS's to see if they can help !!!!!! - I contacted The Edge at Lancaster and they were so helpful and they are dealing with my Recall. Its a sad day today but my Long Term Relationship with Wheelbase is finished :-(
30 juli 2025
Omdöme utan inbjudan
Svar från Wheelbase
Hi Paul,
We spoke on the phone about this recall yesterday. I’m sorry to hear you were disappointed by the time scale we were able to offer you for this recall.
Unfortunately, as we explained on the phone we are currently assisting a very large number of customers affected by recalls to get them back on their bike as soon as possible. We are working on a first come first served basis, prioritizing customers who purchased an affected item from ourselves.
Whilst under normal circumstances we do everything we can to assist all riders; with our current workload through peak season we couldn’t action your request for assistance on an item purchased from another dealer for several weeks. This is why I suggested you may want to try calling around to see if anyone else may have a shorter lead time.
I hope you are able to get back on the bike soon.
All the best,
Wheelbase Tech Support
Great service
Great service and they are always willing to assist over the phone great buying experience.🙏🏻
24 juli 2025
Excellent
Excellent, friendly, knowledgeable staff and quick response times. I bought a new Gravel bike and it was delivered when promised. There was a slight problem with some damage during transit but the guys at Wheelbase were straight on it and helped to get the issue resolved.
Over-all, very happy and would recommend.
21 juli 2025
Excellent service
Excellent service. Bike arrive really quickly. I had a couple of question pre delivery and they were really helpful.
22 juli 2025
Perfect
Great wheels and tyres (OZ Leggera 18.8 with Conti SC7s) and at great price. Perfectly balanced. Delivered promptly. Slight glitch with wrong spigot rings, but quickly remedied. Very happy
18 juli 2025
Omdöme utan inbjudan
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